Switch2 Customer Service Advisor understood my query and was most helpful in trying up help me book an 'Essential Maintenance' booking. When she found all slots were taken, she asked if I minded if t... Ver más
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Consulta las opiniones de los clientes
The service agent was very responsive and helpful. Although we are yet to resolve the billing issue we now have a course of action that will verify and resolve the issue
Irritating music and slow menu, but great call handler. No appointments availanle on their system for essential maintenance, so have to wait for them to call back.
Mr Paul Buttler visited us to sort out our boujer issue. He has been an amazing engineer we have ever come across. He was very calm and positive, at the same time professional and knowledgable. He ma... Ver más
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Información sobre la empresa
Escrito por la empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Información de contacto
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Excelente
3 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 97% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service
I spoke to Lauren very early this morning to sort out a loss of supply. She was polite, courteous and clear about next steps and was eager to sort the issue speedily for me.
26 de mayo de 2026
Opinión espontánea
The agent on the phone had clear…
The agent on the phone had clear instructions of what I needed to do and which form I needed to fill out
22 de mayo de 2026
Opinión espontánea
Engineer Craig came at very short…
Engineer Craig came at very short notice as we had no hot water.
He was very efficient and polite. He identified the problem. Explained the process and fixed it.
Thank you Craig Excellent service .
23 de mayo de 2026
Opinión espontánea
Amazing service from my first contact…
Amazing service from my first contact with the customer service team to the engineer Craig that came out. I didn’t have to wait long at all especially considering it was a weekend. Problem got fixed and Craig explained to me in detail as to what the issue was and also the next steps moving forward.
23 de mayo de 2026
Opinión espontánea
The customer service agent Lauren was…
The customer service agent Lauren was such a wonderful help and her professionalism is impeccable
22 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re delighted to hear Lauren provided such wonderful support and demonstrated impeccable professionalism. We’ll be sure to share your kind words with her.
Good service customer service is best…
Good service customer service is best respectful service
21 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you found our customer service respectful and of a high standard. We really appreciate you taking the time to share your experience.
Great customer service and allot of…
Great customer service and allot of understanding and empathy. Big thank you!!
21 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you so much for your kind feedback.
We’re delighted to hear you received great customer service and that our team showed understanding and empathy. Your comments mean a lot, and we’ll be sure to share your thanks.
Customer service was excellent special…
Customer service was excellent special thanx to a lovely lady I spoke to earlier today
U r a Star ⭐ thank u 🙏
21 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you so much for your lovely feedback.
We’re delighted to hear you received excellent customer service, and we’ll be sure to pass your thanks on to the colleague you spoke with. Your kind words really mean a lot
Good Customer Care
Requested a call back and it was on time. Staff was very understanding and polite. Cleared my worries. Customer service was great.
21 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
We’re pleased to hear your call back was on time and that our team member was understanding and polite. It’s great to know we were able to put your mind at ease.
We really appreciate you taking the time to share your experience.
Respuesta de Switch2 Energy
Great Review! Thank you
Good quick call to schedule appointment
Good quick call to schedule appointment
21 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re glad to hear your call was handled quickly and your appointment was scheduled without any issues. We appreciate you taking the time to share this.
The lady was brilliant
The lady was brilliant, efficient and very kind. It was a pleasure talking to her and I'm waiting for them to solve my problem.
Thank you so much.
Best regards
21 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear you had such a positive experience and that our team member was kind and efficient. We’ll be sure to share your kind words.
We hope to resolve your issue for you very soon, and we appreciate your patience.
After waiting a short time I used the…
After waiting a short time I used the automated call back service and within 10 minutes that’s what happened. I was pleased to find the advisor was English speaking, friendly and helpful. She was able to resolve my issue within minutes. Well done 👍🏻
20 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear the call back service worked well for you and that our advisor was friendly, helpful, and able to resolve your issue quickly. It’s great to know you had such a positive experience
Lauren the call handler was very…
Lauren the call handler was very attentive
20 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear Lauren was attentive during your call. We’ll be sure to share your kind comments with her.
Very helpful call handler today…
Very helpful call handler today although have had mixed results with others.
20 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear that your call handler was helpful today. However, we’re sorry to hear that your experience hasn’t been consistent, as this isn’t the standard we aim to provide.
We appreciate you sharing this and will use your feedback to help improve our overall service.
Maintenance No-show
Booked maintenance, took day off to accomodate, then switch2 proceeded to not show up at all.
First called mid-day and customer service acknowledged the booking but claimed they will call engineer and call-back when they received a response on whereabouts and schedule.
Engineers never showed up, and call back never happened.
Second call an hour later different customer service rep straight up denied there was any record of a maintance ever booked.
Great, a whole day wasted.
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback, and I’m very sorry for your experience.
We understand how frustrating it must be to take time off and have no visit take place, especially with the conflicting information you received. This is not the service we aim to provide.
Please contact us directly so we can investigate and arrange a new appointment. We sincerely apologise for the inconvenience.
Very good customer services
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you had a positive experience with our customer service team. We really appreciate you taking the time to share this.
Very efficient and friendly service
Very efficient and friendly service. Handled everything perfectly
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re delighted to hear you found our service efficient and friendly, and that everything was handled perfectly. We really appreciate you taking the time to share your experience.
Booked an engineer visit
Spoke with Vickie who helped book an appointment for the engineers to come back and replace ordered parts.
Let’s hope the engineers turn up!
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear Vickie was able to help and arrange your appointment. We understand the importance of things running smoothly, and we hope your engineer visit goes as planned.
If there’s anything further you need, please don’t hesitate to get in touch.
Excellent company
Excellent company
Really helped me when I needed them
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your kind feedback.
We’re delighted to hear we were able to support you when you needed us. Your comments mean a lot and are greatly appreciated.
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