Sylvox Opiniones 

Dear Sylvox Customer Service Team,

I am writing to express my sincere appreciation for the outstanding support I recently received regarding my Sylvox 75" Deck Pro 2.0 TV.

After moving into our new home, we set up the TV on our patio, and the picture looked great. However, on July 16th, the TV would only display the "Google TV" logo upon powering on. After researching the issue, I discovered it is a known software problem across various manufacturers. I attempted all recommended troubleshooting methods multiple times, but unfortunately, none resolved the issue.

When I contacted Sylvox Tech Support, they efficiently reviewed the details and troubleshooting steps I had already taken and seamlessly transferred me to your customer service team. I am incredibly grateful that you have now arranged to replace the TV.

This has truly been one of the best customer service experiences I have ever had. Thank you very much for your prompt and helpful assistance.

Best regards,

George Thomas

Tv is ok. i purchased a 75 inch full sun TV. picture quality is fairly good for an outdoor TV and it shows well even in the bright sun. the sound from the TV is pretty bad and a soundbar is 100% necessary.The interface is terribly slow but this is not as much of a big deal since you can simply use a smart stick. There customer service is very lacking. they don't answer the phones and if they do , it seems to be an international call center which really can't help with troubleshooting. by email, they will respond EVENTUALLY but it will be several days in between responses. i had to wait an entire week for one simple response and a total of 10 back and forth and follow-up emails before an issue was resolved. i would probably not purchase through them again, purely for the customer service aspect. I'm lucky i have not had major issues but if i did, i would not want to rely on their customer. So TV gets a 4 .i only expect so much from a full weather TV quality anyway so I'm overall happy with it . but customer service gets a 2. they are just not as available ( phones would go to voicemail which no one returned) and you have to be extremely patient with email

i TRIED TO GET HELP SEVERAL TIMES, THEY JUST KEPT ASKING ME TO TO REMIT VIDEOS AND STUFF i AM 83 AND TOLD THEM i DIDN'T KNOW HOW TO DO THAT, TOLD THEM THE PROBLEM, VOLUME TOO LOW HOW CAN i BUY SOMETHING TO ENHANCE THE VOLUME, AND i HAVE A HARD TIME EVEN GETTING MY PROGRAMS HIT IT SEVERAL TIMES BUT WON'T MOVE, OR ENGAGE PROGRAM. THEY KEPT ASKING THE SAME QUESTION ABOUT FORWARDING VIDEO , WOULD LOVE TO IF i COULD SO THEY GAVE UP ON ME, OVER 400.00 AND IT STILL DOESN'T WORK RIGHT.

After emailing Sylvox and explaining my problem with my tv, I sent some pictures and a video explaining what was wrong. The team answered all my emails promptly. A replacement tv will be on its way. Thank you Sylvox and Yishu for taking care of their customers. Great service!

Well 65” pool pro tv arrived with broken screen, but…the process for getting a new one shipped out was made very easy by Ian. Here’s to hoping for a better FedEx experience.

I purchased a Sylvbox Outdoor TV, which is terrific!!
I had a problem with it 6 months later, and I called customer service. They identified the problem and shipped me a new TV, along with a return label for the old one.
Unbelievable, terrific customer service. They worked with me during the entire process. The agent was Leah, according to the email.
Thank you!
Ev

Doesn't respond to any messages. Broken remote due to using non splash proof screws. No answer to countless emails to the support team.

Yishu was be helpful and kind walked me through everything I need I since bought a second tv and love it. I will recommend slyvox and yishu to my friends. It’s been a great experience… thanks for your help Yishu…..Chris ☺️

TV arrived with a dead pixel in the middle of the screen. Apparently this is "acceptable" according to their engineers. Eventually sylvox agreed to ship another tv. Same problem.

I now have a tv sitting in my house to be returned, but no one from the company know how to organise a return OR reply to an email within a week.

The customer service has been appauling and the TV quality is far from acceptable.

I've been really impressed with this Sylvox TV. The picture quality is great, the colors are vivid, and it's bright - even outdoors. Setup was quick and painless, and the smart features work smoothly without any lag.

Build quality feels solid and well-made, and the sound is surprisingly good for a built-in speaker system. It's clear Sylvox put real thought into the design.

Great value for the price, and it's held up perfectly with daily use. Would definitely recommend to anyone looking for a reliable TV, and I'd happily buy from this brand again.

I purchased my product from Walmart. The delivery was fast and the product arrived in tact. The TV was easy to install and update. I like the apps provided by Google because they have all the streaming apps I use. I purchased the 43” ultra - narrow bezel and I really like the screen view. This tv fits perfectly on my screened porch. I highly recommend Sylvia for your outside tv entertainment.

This Sylvox Pool Pro QLED 43" has proven itself as a true outdoor‑grade display, not an indoor TV pretending to be one. After multiple seasons of Tennessee heat, humidity, rain, and firepit smoke, it remains bright, reliable, and structurally solid. Zero panel fade, zero moisture intrusion, zero corrosion. It performs exactly as advertised — and in some ways better.

We were in need of an outdoor TV for our new outdoor living space. After ample research, we decided Sylvox was the best of the best. The product arrived relatively quickly. Unfortunately the TV was damaged in transit, but the Sylvox customer service team was super responsive and went above and beyond to make the return process easy and expedited the replacement. We couldn’t be happier and look forward to enjoying our new 65-inch outdoor TV for years to come. Thank you Sylvox!

We purchased a sylvox tv online. Unfortunately, when we unboxed it we discovered the screen was cracked. Ian was vey helpful in getting a replacement. He was professional and prompt.

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**★★★★★ Fast, friendly response for a remote replacement**

Our Elf S2 soundbar remote got ruined after being left outside during a storm. I reached out to Sylox customer service not expecting much, but they were fantastic — quick to respond, easy to work with, and immediately arranged a replacement remote with no hassle or runaround.

The replacement hasn't arrived yet, but based on how smoothly and promptly they've handled everything so far, I have no doubts it'll show up as promised. It's refreshing to deal with a company that treats a simple mistake like this as a simple fix rather than a headache.

Really appreciated the responsiveness — great experience so far.

From the first time I contacted customer service the response was very quick and most helpful. After finding the various bits and pieces required to verify my purchase and providing a video of the problem I am now expecting a replacement with a return label. All this has been carried out by the wonderful Yishu in a most constructive and helpful manner.

I had issue with the size I received for a TV cover and they were quick to respond and get the right one!

My outdoor TV arrived with a broken screen on a Saturday. I took pictures and sent them in to Sylvox. I was contacted Monday for additional pictures and by Tuesday a new TV was on the way and a pick-up order was sent. Ian did a great job in a very timely manner. Thank you Ian.

I purchased a 50" Sylvox partial sun outdoor TV. It is on my covered patio. The picture is very bright and the TV protects the electronics from the elements. It works well with my existing bluetooth speaker and runs well with my Roku stick. It does have built-in speakers and its own steaming apps built-in as well. I'm really happy with my purchase!

I purchased a Sylvox 65" Full Sun Outdoor TV and Elf 2 soundbar and the TV was damaged during the delivery process. My customer experience representative (Sally) was wonderful and had a replacement TV delivered to my home within days. The TV is wonderful. It is approximately 30 lbs. lighter than the previous TV I had. It also has two nice handles on the back of the TV that enable you to lift and place on the TV mount without risking touching the front TV panel. The picture is very bright and clear, and the sound is wonderful. I have two constructive comments to help Sylvox improve the experience. I hooked the HDMI cable to the soundbar and the eArc HDMI input on the TV, but there was no sound / signal. The soundbar instructions make no reference to the CEC setting that must be turned on to enable the connection, so it took me a while to figure this out. My second comment is that when you mount the soundbar to the TV, the 65" cover does not cover the TV and the soundbar together.