Sylvox Opiniones 

My customer service experience was beyond wonderful. They solved an issue for me in a way that makes me glad to own multiple Slyvox products. Will definitely continue with this company.

Though the wait time was long on the phone the woman who answered more than made up for the wait. She was kind and knowledgeable. I gave her my information and requested a new remote because ours is not working correctly. She couldn’t have been any kinder and I highly recommend this company for your outdoor TV.

Very satisfied start to finish. Ordering was easy. I was updated on status of my order while in transit. I purchased installation for a TV cart and that went very well. Most importantly, the TV works great even with the South Florida sun in July, the picture is crisp. Any questions that I had during the process were addressed within 24 hours. Extremely satisfied with product and company.

I ordered a 75" outdoor TV, soundbar and rolling cart. The shipping timelines were clear and accurate and the TV mount/cart is very high quality and was easy to assemble. Unfortunately, the first TV arrived with a cracked screen. I reached out to Sylvox and Ian responded quickly. He made it easy to return the damaged unit and receive a new one. I appreciated that there wasn't a long review process -- just trust in the customer and a desire to do the right thing. I'm eager to get our new unit and confident it'll be great.

We had never heard of Sylvox, but were shopping for an outdoor TV and found them via Google. I did extensive research on the company and read many online reviews before deciding to move forward.

The biggest selling point was a good combination of quality and price.

I’m glad we did. The TV, rolling stand, and cover arrived in 3 different shipments over a 2-3 week period via FedEx. The TV and rolling stand were both well packaged in sturdy boxes, and arrived without any damage.

The stand was easy to assemble, and the TV settings were simple, the same as any Google TV.

We’ve only used it for a couple weeks, but so far, we love being able to watch TV in our screened porch, knowing we have a true outdoor TV made to withstand a wide range of weather conditions.

Lastly I want to add that I had numerous email conversations with their customer service department, before (clarification of product options/features) and after purchasing (shipping updates etc), and their team was first class. My contact named Yishu got back to me every time in less than a day with everything and more that I requested.

Again, we’ve only had the TV for a couple weeks, but so far we are very happy we found Sylvox. If you are looking for an outdoor TV, I would suggest giving them a chance.

On June 23 I ordered the 65'' Cinema Helio QLED TV and weatherproof tv cabinet. I was told that both were going to be shipped together. I also was promised a sound bar and protective cover. I sent an email as soon as I seen that both had been removed after payment was sent. I received a response that said that since I upgraded to the cabinet I no longer qualify for the cover. Also since I used a veteran discount code it voided the sound bar. Neither were stated before payment was sent.

The TV came June 30 and looked like it was a return from a previous customer. Fingerprints were all over TV screen. Sent an email with no response returned?I was told a 3rd party delivery service was delivering cabinet. I never received $3000 cabinet. I was told it would be delivered today July 9th? Nope! Got an AI call that said it will now be July 14th. I have tried calling multiple times for answers to no avail. This has been an expensive mistake. Sylvox has had zero customer service interactions since I asked about the cover and sound bar on June 23rd.

Had a problem with my TV after a few months and they sent a replacement right away! Wonderful customer service and highly recommend

bought the deck pro series 55' in May, Stopped working middle of June.

Getting a hold of customer service is a nightmare and still havent sent a replacement. I would avoid this company since its a 1600 tv

Super responsive and addressed my order issue immediately!

I have purchased 3 Sylvox tv's now. Each one has been far superior in quality than what I expected. We use one in Florida in the hot sun and the others in Illinois in cold and hot weather. Recently I had an odd service issue come up, I reached out to Sylvox and they handled the situation promptly and completely to my satisfaction. Planning on ordering another unit for our Florida place!

These are truly great products. I have purchased 2 Sylvox 65" full sun tv's in the last 2.5 years. Some would ask, why? Simple, I wanted to upgrade to the google tv interface. I gave my first one to a friend. And bought the new one, a 65" Pool Pro. Both tv's arrived within a week when ordered. Setup is easy but you will need a friend to help as they are heavy. I have mine on a rolling cart on an outdoor patio.

On cloudless days the screen is bright and clear. The matted screen greatly reduces reflections. One thing I did learn after 2 years of ownership is that these TVs have a built in internal temperature sensor that prevents damage should the temperature rise too far. If triggered it turns off the video and waits for it to cool down. (At least this is how my first one worked) I have found a little shade during the hottest part of the day prevents this from happening.

My new tv developed a video problem after about 1 month. I contacted support with video and serial number. Sylvox customer service reacted quickly to my concern and dispatched a replacement tv within a few days. I then simply unpacked the new one. Mounted and tested it. I packaged the old one in the box. They sent return instructions to me and I contacted the carrier for pickup. easy peasy.

This company stands by their products and customer support is fantastic.

I would buy from them again absolutely.

Avoid - Terrible service, took money for next day delivery - and now told NO UK Stock !!! Paid a premium for next day. Now ignoring me and not answering call. AVOID, AVOID, and I repeat AVOID. Scammers

Initially my order was sent with a cracked screen, however, when I reached out to the Syvlox team they immediately shipped me a new one. The Syvlox TV has been a great addition to my backyard. I recommend this TV to others. It has rained a few times and my TV is working perfectly. Thank you Syvlox team.

My experience with Sylvox has been extremely disappointing from start to finish.

The TV I received arrived scratched, so I requested a replacement. What should have been a straightforward warranty exchange turned into weeks of delays, repeated promises, and poor communication.

I had to send multiple follow-up emails just to receive a return label, despite being told several times that it would be sent "within 12 hours" or "within 24–48 hours." After finally receiving the label, I had to pay out of pocket to have UPS pick up the TV because I had no vehicle large enough to transport it. Only afterward was I told that Sylvox could have arranged a pickup.

Once the TV was returned, I was told my replacement had shipped and that I would receive a tracking number within 36 hours. After more than 36 hours passed, I still had no tracking information. I sent multiple additional requests asking for an update and repeatedly asked to speak with a manager—at least seven times throughout this process—but those requests were ignored.

The most frustrating part has been the lack of communication and accountability. I spent more time chasing updates than the company spent providing them. When you've already paid for a product, you shouldn't have to repeatedly follow up just to get basic information about your replacement.

I hope Sylvox improves its customer service and communication because this experience has made it very difficult to recommend purchasing from them.

Sylvox is amazing! Their products are superior and their customer support team goes above and beyond.

My latest purchase was damaged during shipping (it never made it to my house) and their customer support team (Jason) expedited the replacement unit without question. Thank you!

Ian did a great job assisting me with cancellation of one order reordering of another. Thank you so much for your attention to detail and great customer service.

Eric

Had great customer service from Ian and the other Sylvox team.

Hi, I bought a Sylvox Full-Sun TV (2026 model) and a soundbar for my patio, and I am very satisfied with them; the picture and sound quality are excellent. I recommend them—you won't regret this investment.

Assembly instructions for TV stand were wrong in at least two, highly conspicuous places that made assembly challenging. It was clear that no one at Sylvox had ever tried to actually follow the instructions or even review them for accuracy. Worse, the casters (wheels) are cheap plastic ones made exclusively for indoor use, despite the stand being intended for exclusive outdoor use. Rubberized, smoother rolling, and more durable casters would have been the only correct choice. The TV stand disappointment was my first clue that quality would prove a systemic issue with Sylvox.

The soundbar installation was very confusing and ultimately failed. Included in the soundbar package were 3 brackets, only one of which worked for my Sylvox TV, and the instructions gave no clear indication which I was to use. I ultimately figured it out, but the required brackets are made of thin metal that do not effectively support the weight of the soundbar, especially as you roll the stand around an outdoor area with uneven surfaces. Two tiny screws are supposed to affix the soundbar to these flimsy brackets, but are far too small to and the screw holes in the soundbar housing were easily stripped, leaving no way to reliably attach the soundbar to the TV. To be clear, the soundbar CANNOT be reliably affixed to the Sylvox TV without a homemade solution like duct tape.

When contacted about these issues, in particular the soundbar, Sylvox was very slow to respond, and claimed there was nothing they could do about the defective soundbar. Imagine any prominent consumer electronics company (e.g., Apple) not standing behind their products. Sylvox is a bad product and a worse company.

In April of 2025, I purchased the 55" Outdoor TV(Google TV) - 2024 Deck Pro 2.0! I have been very pleased with all aspects of the TV. Very easy to set up. Super bright, even on the sunniest of days. Well worth the money. So much so, I purchased a second one for our other house. Quality product, for sure!