Synology Opiniones 310

Sadly there is no phone support when urgently needed for this complex product. NAS drives are obviously to look after precious data. Given a spend of thousands of pounds, just online tickets and chatbots when there is an urgent need for help is beyond poor. This is a good product so poor support and customer service is a massive let down and a shame.

Vor 11 Jahren hab ich mir hier einen kleinen NAS Server gekauft, der bis heute problemlos läuft. Er wird nur langsam etwas lahm und einige Apps laufen nicht mehr darauf. Naja, wie bei allem, wird halt zu alt. Hab mir daher vor ein paar Tagen ein neueres Model bei Amazon gegönnt und es eben in Betrieb genommen. "Großartige Begreiterung" bleibt zwar aus, weil ist halt das was ich schon kenne nur in neuer/schneller/besser/bla, aber ich denke dass ich damit weitere 11 Jahre zufrieden sein werde, das ist doch was :)

a terrible experience, we kind of regret started using Synology.
We have DS920+ with SSD drive, 100mb internet speed, buy transfer rate of only 30-50kb/s or even less.
Is that even normal in 2022??
But customer service can only help you by sending you the IT articles.
DON'T BUY IF YOU ARE NOT AN IT EXPERT!!!

Der Support reagiert extrem langsam und wiederholt ständig dieselben Lösungsschritte.
Seit mittlerweile 3 Monaten erfolgt keine Lösung bei active Backup Problem.
Nun erfolgt auch keine Rückmeldung mehr auf meine Problematik und Mails.

Extrem Schade!

Attention arnaque on vous, vente dans l’encart publicitaire 25 ans de garantie. Quand vous allez vérifier les conditions générales de vente il fait état de conditions légales donc un an ou deux et il m’écrit aucune garantie complémentaire en dehors du garantie légale. Site pas de réponse quand on écrit des mails pas de réponse il se cache. Je viens de transférer le dossier à la DGCCRF fuyez Ce site c’est une arnaque caractériser

Acquistato NAS synology da oltre 4000€
Si guasta l'alimentatore in garanzia
La procedura è: spediscilo al rivenditore che lo spedisce al distributore che lo spedisce a synology che lo rimanda al distributore che lo rimanda rivenditore che lo rimanda al cliente
Ma che sistema è questo????

Cannot recommend if your looking for support, I have purchased 4 Bay, 2 Bay NAS from them for personal… when these work they are great, software is heads above others.

However for work we had 2x 12 Bay units with 10Gbe NICs, we had many issues with these and support just wasn’t interested in helping, they ask for logs which they have access to, they asked for NICs to be reseated, they asked for drives to be taken out and unit powered on/off (why?). They won’t send replacement parts till they receive broken part even under a business account.

On a personal support query I had an issue with non UTF files being uploaded to an S3 compatible bucket that was failing, they didn’t care and couldn’t help me find these files causing upload problems or even direct me in a direction to try and resolve this.

Buy if your competent and can make use of the great software.

Avoid if you heavily rely on support or mission critical workloads (backups in our case with failing 10Gbe).

My DS1515+ after shutting down would not start. So I contacted Synology service and in short I ended by that: after sniffing on the 'net I found the most probable source of the problem. The reparation of this station required one transistor and about an hour of my work (did it and the station works as new). All worth perhaps $20, but only thing Synology was able to do was to very quickly free itself from any responsibility informing me that the equipment worth over $800 is out of warranty after roughly 6 years, that they have no service in North America and generally, that I can get lost. But Synology was equally quick to recommend me to buy a new station for $1500. Very professional, really.
In conclusion, their support when it comes to software is above acceptable, as long as the product's hardware works, even if limping. They connect and from distance try to help, but when your HW is faulty there are only three options, with only one acceptable. If equipment is under warranty, they will offer replacement, but out of warranty they offer practically nothing or, of course, buying new stuff.
So, future customers, be warned

This is my first review on the Synology support but it isn't my first encounter with them. Really I have only good things to say about them. Not only they answer on weekends too but by fetching the logs from the unit automatically, they are able to go around my bad issue description and tell me about the issue directly as well as help me solve it. I have my DS716+II since 2016, I have upgraded the RAM to 8GB which is the maximum and I'm still extremely happy with it since the unit still performs pretty well even after the DSM 7.1 update.

Customer support is the worst. Their tech people are great-- but you can't reach them. Their telcon waits are interminable. So far today, I've been cutoff three times after three 20 minute waits on hold, listening to their tortuous hold music. After 20 minutes, a recording comes on that says "Please call back later" and then ends the call, That's 60 minutes of my life wasted on Synology so far, and still have the problems with their crappy hard drive (connectivity, log-ins, deciphering their Users Manual, etc.). This company sucks. With their purported technical sophistication, they can't do better with their customer support than this? If I can figure out how to get my money back, I'm sending this piece of crap back and will never do business with this company again. I suggest you avoid them at all costs.

Slow external download until now No real solution from synology.
150 kb/s download with 200 MB/s fiber speed

I'm had a two drive Synology NAS for several years. I basically need a backup drive. I liked the idea of simple RAID one.
My DiskStation has all sorts of bells and whistles, with promises of wonderful functions that I don't really need.
But when one of my drives failed, I lost all of the data, perhaps because I don't understand the DiskStation recovery process.
I read the directions in the NAS firmware and they were sparse and confusing. They seemed to assume that I understood basics and terminology that was unfamiliar to me.
Online support is awful.
I suspect these issues are reflected throughout the product line, and would not recommend Synology products unless the user were to be an IS professional.

I had an issue with my 2 drive NAS unit. Got through to customer support within about 4 mins. Spoke with a tech (Shamontae), he helped me with my problem as well as giving me a wealth of knowledge about the system. Probably the best customer service interaction I've ever had with any company. Good work!

I NAS Synology lato hardware funzionano bene, lato software altrettanto: DSM ha tutte le caratteristiche necessarie all'impresa, allo small business, per il settore privato per l'utenza domestica. Il risultato complessivo come storage remoto, nella condivisione, in multi-utenza, nella collaborazione e nella virtualizzazione funziona bene. Tuttavia una poco comprensibile scelta aziendale ha escluso e non più sviluppato il software che si occupava della sincronizzazione dei dati dei dispositivi mobili. Non è chiaro se per sicurezza o per contenimento dei costi, ma i dispositivi mobili nel privato e nell'impresa rivestono un ruolo fondamentale: i dati creati e salvati nello smartphone, che siano di lavoro o per uso personale sono importanti, unici, e irripetibili a meno di non salvarli o sincronizzarli in un cloud personale.
In caso di smarrimento, furto o distruzione del dispositivo, se l'utente non ha un servizio di sincronizzazione e archiviazione basato su cloud, ha perso i dati per sempre. La domanda che a questo punto si pone è: perché dover usare un cloud alternativo quando Synology offriva questo servizio? Perché investire tempo nella ricerca di un'alternativa di terze parti compatibile con Synology, per l'apprendimento e il necessario, lungo periodo di test, quando Synology offriva già questo servizio in modo accettabile ed è stato deprecato? Peraltro l'applicazione Synology in qualche modo poteva essere considerata sufficientemente sicura: si avrà la stessa sicurezza e un funzionamento preciso con applicazioni di terze parti? Perché pagare un servizio alternativo quando Synology DS Cloud era gratuito?
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Quando sarà necessario ampliare il sistema o sostituirlo, non potrò non tenere conto di questa privazione. Probabilmente non rinnoverò la fiducia al marchio.

I have had the DSplay214 NAS for a few years now with no issues.

I decided to try Synology's router range. The new RT6600AX WiFi 6 was the one. Replaces my BT Smarthub 2

After a week of running it, i am very impressed.

The Hardware and GUI is up to Synology's high standard. Easy to setup and use

So frustrating that I can access my NAS by web address, but their Synology Assistant utility can’t seem to find anything. So why don’t the people that make it try it out first before throwing it up on their web site for the public to have to suffer with? I am done with Synology and will be looking for another NAS with better reviews.

"syn:o:logie [altgriechisch: prefix. "syn", gemeinsam; suffix "logie", richtige Einsicht, Vernunft]

Kurzum: meine Skepsis gegenüber allem, was sich so NAS nennt, seit den Tagen meines 1. MiniNAS, sind aufgrund der guten Rezensionen zwar zunächst weg gewesen und ich habe ein Syn. 218 mit 2x20 TB bestückt gekauft und praktisch gesehen, dass es nicht nur performant läuft, sondern es ist auch wirklich extrem schick zu administrieren!! Drei Rufzeichen.

Etwas hinsetzen und lesen gehört dazu, aber den Rest macht die wirklich sehr benutzerfreundliche GUI, in der scheinbar alles eingepflegt ist, was man sich denken und auch das, was man sich nicht denken kann fast selbst: die Hilfeseiten sind umfangreich und gehen auf alles ein und sind kein übersetztes Englisch! Fast nicht vorstellbar, dass es einer nicht schafft sich sein NAS von Synology selbst aufzusetzen. Es muss ja nicht gleich alles auf einmal sein und v.a. sollte man wissen, was man vorhat: Daten sichern oder/ und Daten freigeben? Beides macht das Gerät: über die Benutzeroberfläche im Browser oder über den Mac-Finder/Win-explorer.

Zudem: wertige Verarbeitung und angenehm leise. Auf einen Schreibtisch würde ich es indessen nicht stellen, da Holz als Resonanzkörper wirkt und wen das leise Brummen dann stört, der entkoppelt es am Besten mit einem Stück Marmor oder stellt das Gerät gleich ausser Hörweite weg. Bei mir hängt es am 10 Meter cat5e Kabel im (hinten offenen) Schrank.

PS: die Verpackung (OVP) war die Schau! Das imponiert wirklich, was man aus lausigem Karton rausholen kann! Das Ganze kam von SATURN.

A lot of criticism of Synology's NAS drives seems to come from those who expect them to function as straightforwardly as a standard external hard drive - they don't. There are some complexities to setting them up properly and a basic understanding of IT/networking is a minimum.

I have had a 4 bay 416 play for several years now and it has been fantastic, and upgrading my drives to larger ones (an in place replacement) was as painless as it could be.

One star dropped because the UI/functionality of the onboard OS is still a little lacking in places and confusing in others, but overall have had several good years of service from the product, and would buy another if I was in the market for another NAS enclosure.

An sich bin ich mit Synology zufrieden. Die Surveilance-Station Leistungen sind teuer und völlig ungenügend. Wenn man Benachrichtigung für Bewegungen habe möchte welche nicht auf einen wippenden Grashalm beruhen, dann Finger weg. Meine Billig-China Kameras können erkennen, ob die Bewegung von einem Menschen oder Auto kommt und benachrichtigen einem optional nur dann. Das funktioniert sehr zuverlässig. Ach ja der Synology-Support --> musst du halt einstellen --> habe ich Stundenlang versucht --> musst du einstellen. Als Basis für eine Kamera-Überwachung --> Finger weg. Über diese speziellen Überwachungssysteme von Synology kann ich nichts sagen. Ich habe eine DS918+ welche eigentlich für alles genug Power haben sollte.

Synology’s regular firmware update not only secures my router/NAS from vulnerability, but also brings new features to my router/NAS. They really are future-proof products.