Taps Empire Opiniones 

547
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Product as described and expected. Very quick turn round between order and delivery (ordered Tuesday, delivered Thursday) and packaging first class. Recommend wholeheartedly.

Valorada con 5 estrellas sobre 5

Ordered an expensive replacement showerhead to replace an older, faulty one. Taps Empire had the exact one in stock, at a very competitive price. A very smooth transaction on their website. Go... Ver más

Valorada con 5 estrellas sobre 5

The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Ver más

Valorada con 5 estrellas sobre 5

Great service, ordered a Bristan mixer tap on Wednesday and it arrived on Friday as expected. Checked box, all perfect. Fitted tap on Monday, much better than the one it replaced. Very competitivel... Ver más

Información sobre la empresa

  1. Proveedor para baños
  2. también en la categoría
  3. Proveedor de equipos de calefacción
  4. Reformas de baño
  5. Reformas de cocina
  6. Tienda de insumos para plomería / fontanería
  7. Tienda de puertas para duchas

Escrito por la empresa

Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

547 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(547)

86 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Best price for genuine Bristan tap…

Best price for genuine Bristan tap valves. Replaced them last year with after market product. (EML) they are scrap after 12 months with taps dripping. These genuine items are the right replacement parts for the job. (EML) after market parts were actually more expensive. These genuine parts were delivered free and fast.

20 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Extremely poor quality of product and ridiculous customer service

I bought an Ideal Standard Tesi Aquablade Close Coupled Toilet 6/4l with Standard Thin Seat and had an extremely disappointing experience with this purchase.
The toilet pan was delivered unboxed, which immediately raised concerns by the installer. A visual inspection was carried out before installation and no cracks were visible at that time. However, after only two weeks of normal use, a long crack appeared, causing safety concerns.
After a lengthy back-and-forth and delays in communication, a replacement was eventually offered as a “gesture of goodwill”. I was explicitly told the replacement would be fully inspected by the quality department prior to dispatch.
Unfortunately, the replacement delivered was in an even worse condition, with severe and clearly visible cracking. The delivery arrived without prior notice, and unlike the first delivery, the driver refused to bring the item into the property, leaving me to inspect it at the doorstep. This was particularly difficult as I was unable to move the item myself.
Given that this was the second severely damaged toilet pan supplied, and that the condition of the replacement directly contradicted the assurance that it had been quality-checked, I have completely lost confidence in both the product quality and the customer service.
While I understand the retailer acts as an intermediary, there is still a responsibility to ensure that suppliers provide products of acceptable quality. Overall, this has been a very stressful and frustrating experience, totally unacceptable and I would not recommend this company based on my experience. I am now requesting refund and waiting for their reply.

29 de octubre de 2025
Opinión espontánea
Logotipo de Taps Empire

Respuesta de Taps Empire

Dear Carol

We have reviewed the details regarding the toilet delivered two months ago, and can confirm that no communication was received prior to the email earlier this year regarding the crack observed while cleaning. As the item was installed and in use, photographs showing the installed item and the crack were requested. The initial inspection of the photographs provided to the Ideal Standard warranty team suggested the damage may have resulted from impact or incorrect installation, as the item was delivered in perfect condition. However, a replacement was arranged from Ideal Standard as a gesture of goodwill.

We sincerely apologise that the replacement arrived damaged, despite being palletised and shrink wrapped. Please note that our drivers are generally restricted to ground-floor entrance drop-offs and any delivery beyond that point remains at the driver's individual discretion. Since you have opted not to receive a further replacement, we have contacted Ideal Standard to process a full refund for the item under your warranty.

Regards

Tim

Valorada con 5 estrellas sobre 5

Web-sit was clear & easy to navigate

Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & had a reminder in the box to check the product thoroughly for damage and defects.

5 de enero de 2026
Opinión espontánea

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