Had an issue with delivery, the incorrect type was delivered, easy mistake to make. Wendy sorted out the issue straight away and had the correct delivery on its way to me withing 24 hours. perfect!
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Consulta las opiniones de los clientes
We had an issue with an item that appeared to be missing from a delivery. Wendy and the Customer Services team took the time to investigate it properly with their warehouse and despatch teams and... Ver más
La empresa ha respondido
Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Ver más
La empresa ha respondido
Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.
Información de contacto
Telford Drive, NG24 2DX, Newark, Reino Unido
- 01636 602000
- sales@thebarcodewarehouse.co.uk
- www.thebarcodewarehouse.co.uk
4,3
Excelente
310 opiniones
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Respuesta de The Barcode Warehouse
Thank you so much for the kind words, Trivanta Services.
Always nice to hear back from our customers.
Many thanks for your business and we hope that we can help you again soon.
Kind regards,
Customer Services
pleased with the service I received
I am very pleased with the service I received. I truly appreciate the amazing support and customer service provided by your team.
8 de abril de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Mrs Pinho
We really appreciate you taking time to leave your review. Thanks for the kind words.
Thank you as well for your custom and please don't hesitate to contact us again if we can be of assistance.
Kind regards,
Customer Services
Good customer Experience
Helpful, cheerful and knowledgeable sales person. Good overall service. Scanner arrived on time
10 de abril de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Tony
We're very pleased to hear that we could help get you the scanner you required.
Thank you for the positive review and your order. We're obviously here if you need any further help.
Kind regards,
Customer Services
Order for printer labels
I found ringing the company a better way of getting the info (quote needed) that using the website contact form. Competative price and very fast delivey. Have recommended to another department in my work place.
9 de abril de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Gill
Thanks for taking time to leave your kind review. We're very pleased that we could help with your requirements.
It's also much appreciated that you have already recommended us to your colleagues. Thank you so much.
Kind regards,
Customer Services
Truly wonderful service from an…
Truly wonderful service from an exceptional team - many thanks from University Hospitals Bristol & Weston NHS
Bristol Haematology and Oncology Centre
Ward D603.
23 de abril de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Mr Larue
It's so nice to hear that the team could assist. Thank you so much for taking time to leave your very complimentary review.
We love working with our NHS customers. Many thanks for your order and we hope that we can assist you again soon.
Kind regards,
Customer Services
Expert advice and assistance from TBW
Trevor was very helpful and knowledgeable. Went out of his way to confirm we have the correct labels. Service from Barcode Warehouse have always been exceptional. Always a pleasure dealing with the staff.
30 de marzo de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Roshan
We really appreciate your positive review. Thank you for your continued custom. Always lovely to hear positive feedback on the team.
Please let us know when we can be of further assistance.
Kind regards,
Customer Services
Always a great service from Shelagh
Always a great service from Shelagh . And we are never let down with deliveries . Great communication too.
8 de abril de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Jan H
Thank you for the positive feedback. We really appreciate it.
Thanks for your custom and we hope to continue serving you in the future.
Kind regards,
Customer Services
Paisely and Jayesh are always extremely…
Paisely and Jayesh are always extremely supportive, they go above and beyond and im grateful that they manage our account. Nothing is too much trouble.
30 de marzo de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Mr Kenyon
Thank you taking time to share your kind words here. We're very happy that you have been pleased with your experiences with Paisley and Jayesh.
Thanks for your continued custom and we hope we can continue our relationship for a long time.
Kind regards,
Customer Services
Most helpful company to deal with.........
Approached several barcode printer companies for help in finding a hardware and software solution for bespoke label printing. Only company that really engaged with us and worked with us to find a solution was the Barcode Warehouse, in particular, Alessandro. He was very helpful, involved other members of the team in different specialist areas and, most importantly to me, answered emails and did what he said he wa going to do. Placed the order with him today, looking forward to using new kit. Thanks Alessandro!
16 de marzo de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Kevin
Thanks for leaving such a complimentary review. We're so pleased that Alessandro could assist you well in finding the right solution.
Thank you for your business and we are here for whatever help you need in future.
Kind regards,
Customer Services
Misleading Product Info.
Wanted to check the specifications of a *MOBILE* printer, specifically asked about whether the cable was in the box to charge the *MOBILE* printer or whether it was a standard USB-C, was told I would indeed need the specific cable and adaptor to charge the *MOBILE* printer.
On receipt of the *MOBILE* printer and charging cable... it didn't come with a battery! So not exactly as *MOBILE* as one would expect, I can go about 1.5m.
Battery cost adds 29% to the cost.
12 de febrero de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear MPW
We are so sorry for the inconvenience of you not being able to use your mobile printer out of the box. We obviously do not decide how manufacturers package/bundle their products.
For your reference, some manufacturers do this as many people mount mobile printers on vehicles and power them with a battery eliminator accessory, rather than a battery.
We get information from our website from various sources and sometimes things like this are not made clear from the data provided. Frustratingly, if you look at the Wi-Fi model, we have manually added in this info. The Bluetooth model you purchased had just been missed. We're very sorry for the oversight but this is a manual process and we cannot physically edit the descriptions for all of the products on our website.
Thank you very much for bringing this to our attention. The web team are sorting and ensuring that any others in the Brother range are enhanced.
We would welcome the chance to make it up to you on your next order by offering a discount if you just mention this review.
Kind regards, Customer Services
Smooth and efficient service as ever…
Smooth and efficient service as ever from Michelle and the team.
13 de febrero de 2026
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Matt
Many thanks for taking the time to leave your kind review.
Always very nice to hear that the team have helped and we really appreciate your business.
Kind regards,
Customer Services
Bought a zebra printer from them
Bought a zebra printer from them, but was sick, so didn't open the box until day 8. The printer is faulty and doesn't work, but they won't provide a refund because we didn't report the fault within 7 days, which is illegitimate. Support refuses to email and keeps circumventing our request for a refund, they have no care for consumer rights. Do not use barcode warehouse, buy direct where you actually get support. Still waiting on a refund and reply. Case 29894.
8 de diciembre de 2025
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Charlie
Thank you for your order of a Zebra printer for £124.99 which was ordered on 20th November and delivered to you the following day. We are very sorry that you are unhappy that you cannot return it for a refund because you state that it jams and disconnects. You did indeed do this outside of the 7-day period but that is not the issue.
You cannot buy directly from Zebra so have to buy through value added resellers such as us. Unlike many websites, we do offer free of charge technical support for any customers experiencing issues. It is very hard to help via email, hence why we have tried to call and book in a call with yourself which you have refused.
We are a business (as are you) and you have purchased this printer for business use. We do not sell to consumers. We have terms and conditions of sale which you agreed to when purchasing the printer.
The printer does work (i.e. is not dead-on-arrival) and if you had been willing to speak to the after sales technical support team, they may have been able to quickly talk you through some steps to avoid the problems you are encountering.
As stated, the printer comes with a 2-year warranty which means you can send it back to Zebra for a repair if needed. We are obviously happy to do this for you but, again, you just want to send it back which is not possible.
Please feel free to call in if you change your mind about wanting some help in calibrating the printer or sending it back for inspection and (if needed) repair.
Regards, Customer Services
We needed Qty 10 Printers in a big hurry…
We needed Qty 10 Printers in a big hurry. Paisley was excellent. Rapidly produced a fair-priced Quote, and she delivered on her quick lead-time promise too.
19 de diciembre de 2025
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Simon
Thank you so much for leaving your review; we really appreciate it and have passed on our thanks to Paisley too.
Many thanks for your business in 2025 and we hope we can help you again in 2026.
Best regards, Customer Services
Great Product Knowledge from recommendation to tech after care
I had a really good experience firstly with Carl in the Sales team, then with Glyn in the tech support team.
We recently moved to a parts tracking system for our busy warehouse and needed a label printer so we could use barcodes.
Carl was really knowledgeable during the initial sales call and promptly got back to me with a competitive quote, discounting the price on the website for the bundle.
Upon receiving the label printer Glyn in the tech support provided exceptional service helping me set up the wifi connectivity on a couple of the laptops in the office and talking me through some settings we needed to configure.
Printer is exactly what we needed and the service has surpassed my expectations.
18 de diciembre de 2025
Opinión espontánea
Slow Repairs Service
We usually have excellent customer service from The Barcode Warehouse, including on-the-phone tech support which has been helpful in the past.
However, we had recently bought a Zebra ZD421 for commercial use, which had serious software faults after only a few uses. On returning the device, we were told we would have to wait 28 days for repairs to be actioned, which has left us in the lurch during peak season for our industry. Our request for a loan was denied.
22 de noviembre de 2025
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Mr Jones
Thank you for your review and we are glad you have found our free technical support offering of use in the past.
Thank you also for your order of a Zebra desktop printer via the Royal Mail printer promo. You placed this order back in January so the printer was outside of it's DOA period and was to be repaired under the manufacturers warranty. You have given us a 2-star review as you are not happy with the manufacturers estimated turnaround time which we have to give as a worst-case. We do not have a slow repairs service ourselves.
Just to be clear, we are acting as the middle man free of charge in terms of sending back your device to Zebra on your behalf. You would have been able to do this yourself and this would not have made a difference to the estimated 28-days quoted.
We fully appreciate that some people do not want to be without a printer in these events and so sell many upgraded/extended warranties both from the manufacturers themselves and also our own offerings.
On the promo page you would have seen, there is the option to take out our 2 year upgraded service (which would have given you a loan printer while you wait) at a special rate of about £30 which you did not take us up on.
We shall keep you updated on how Zebra get on fitting a new mainboard to your printer under their warranty.
Also, if you mention this review, we would obviously be happy to make up for this inconvenience by selling you a discounted printer to use as a backup to cover you in future.
Michelle was extremely helpful in…
Michelle was extremely helpful in ensuring we found the best product which suited our needs and processed the order quickly which ensured the order arrived just in time for our Black Friday rush.
19 de noviembre de 2025
Opinión espontánea
Rip off restocking fee for returns
Ordered a printer from The Barcode Warehouse as we had an issue with the printer we were using, it turns out the issue was with the labels and not the printer. Tried to return the printer we bought (box unopened) only to be told that a £65 restocking fee would be charged. Out of principle I did not return it, I will not be a returning customer. Shop elsewhere.
12 de noviembre de 2025
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Mr Wilson
I can see the detailed email exchange between you and my colleagues so obviously just replying for the benefit of showing our side of the story.
I'm sorry that you were unhappy with the reduced restocking fee. We could not waive the fee as you were not interested in another item and had no buying history for us to 'find' the margin from.
Thank you for your order of a desktop Zebra printer on 14th October. This is the only order we have for you on our system. Requests for the return of non-defective goods must be notified to us within 7 days of receipt of the goods. You called to request an RMA on the 7th November meaning that it was outside of our published window.
We did reduce the fee (and allow the return) which you declined. We would be happy to make up for this by discounting any future orders should you change your mind.
Regards, Customer Services
Excellent Customer Service from Michelle Todd at Barcode Warehouse
I recently had the pleasure of dealing with Michelle Todd, Sales Executive at Barcode Warehouse, and I can’t speak highly enough of her professionalism and customer care. From the very start, Michelle was proactive, attentive, and incredibly knowledgeable about the products and solutions we needed.
She went above and beyond to ensure that our requirements were fully understood and met, offering helpful advice and prompt follow-ups throughout the process. Her communication was clear, friendly, and efficient — making the entire experience seamless throughout.
It’s rare to find someone who combines genuine enthusiasm with such a high level of service. Michelle is a real credit to Barcode Warehouse, and because of her excellent support, we’ll definitely continue to use and recommend them in the future.
6 de noviembre de 2025
Opinión espontánea
Really poor customer service
Really poor customer service. I spoke to Ben on 04/09 asking for a price and had to chase it up weeks later on 29/09 before finally getting a response. I replied straight away confirming I was happy to go ahead, but as of 28/10 I have still heard nothing back.
In the meantime I spoke to someone else about buying a printer. He could not answer all my questions but said he would get back to me. Two weeks later, still nothing. I even mentioned that I had not heard from Ben and did not want the same thing happening again, but it seems this is standard practice.
I also received an email from Royal Mail about a discounted printer and was told someone would be in touch. That never happened either. The person I spoke to said he could sort it when he called back, but he never did.
I have bought several things from this company over the years, usually directly through their website, which probably explains why I never had to deal with anyone before. It seems that unless you buy online and keep quiet, you will not hear a thing from them.
29 de septiembre de 2025
Opinión espontánea
Respuesta de The Barcode Warehouse
Dear Sir
I understand that one of our team has called to apologise and I can only say again that we are very sorry for the delays.
The long delay where you were forced to chase was due to the sales persons email response not making it to you. We cannot see why.
This sales person then copied and pasted their initial response. Unfortunately, he copied and pasted the internal comms detailing the service packages with SKUs and so quoted you our buy price. He kept this to himself until you leaving this review. He has been given extra support in terms of managing his emails. The lack of follow up could not be spotted by any team leaders/managers as he did not send an official quotation.
You are correct that if you had placed the order for £30.99 online, you would have been setup the same day to download firmware though you could have called to give card details over the phone just the same. This is a very isolated incident compared to the thousands of quotes we send every month so please do not feel as though the sales person is representative of the other c.300 colleagues who work here. Thanks you for highlighting and we have started further systems training as a result.
Regarding the Royal Mail email; we cannot find any records relating to it. When Royal Mail give us the contacts eligible to receive a discount we send out an email containing their one-time-use code so they can checkout online.
This wouldn’t be something our sales team can help with but our customer service team can assist with any issues if required.
We are sorry that you didn’t receive the service level we strive to provide but this was isolated to one individual and it is regrettable that it had not been escalated as we would have been only to happy to make up for the initial delay.
Regards, Customer Services
great service - Paisley
I have had a few dealings with Paisley in the sales team over the last few weeks and she has offered amazing service. Very informative, responsive and offers very clear communication. Even though she is based in sales if i ask her an after-sales question, she does everything she can to help.
9 de octubre de 2025
Opinión espontánea
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