The Bike Factory Opiniones 

1575
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A very efficient service. I was kept informed of the whereabouts of my purchase at all times. It arrived well packaged and was in perfect working order on arrival. The only downside is, and this is... Ver más

Valorada con 5 estrellas sobre 5

Just bought an Orbea e-mtb from Bike Factory; I'm not local and had chosen them because of good price. Helpful and informative when I ordered. Very good liaison with bike makers in Spain, transport in... Ver más

Valorada con 5 estrellas sobre 5

Great speed of delivery and also when I received the wrong colour helmet they sent a replacement out straight away, even before I had returned the wrong one. Would not fault these guys and will defini... Ver más

Valorada con 5 estrellas sobre 5

Once again, a concern regarding a safety issue about my bike, not only resolved but clearly the team take time to check and resolve, which they did to my entire satisfaction , thanks to the team once... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de accesorios para bicicletas

Información proporcionada por diversas fuentes externas

Chester's largest specialist bike store! We sell, Trek, Specialized, Altura, Fox, Assos, Giordana, Pinarello, Shimano, Park tools, Pedros, Fenwicks and Finishline.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(1575)

248 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A company that responds

Replied back to my email and even recognised id placed an order without me saying it in my question on my email.
Speedy postage, item arrived as described.

3 de abril de 2026
Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered some parts - they arrived in good time but not quite as expected. A quick and pleasant phone call to The Bike Factory resulted in new parts being delivered. Excellent customer service - I will be using them again.

9 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Spin shoes

I ordered new spin shoes which were not in stock, I was informed by email that they would be ordered in and delivery would be between 5 and 6 days and the discounted price would be as advertised. I was kept informed regularly by email. The delivery was on time and the spin shoes are great .

27 de marzo de 2026
Valorada con 5 estrellas sobre 5

Great price, quick build and great delivery!

Great price, quick build and great delivery! What more can you want?? I bought a Dual Sport 3 Equipped mid step in a Medium frame, usually £1,100, was £830 including delivery to my house fully built and ready to ride! Communication on progress and delivery of order was fantastic- very happy!

27 de marzo de 2026
Valorada con 4 estrellas sobre 5

Specialised Aethos 2 Carbon Road Bike

Very pleased with the Bike although I had to knock one star off as the supposedly "White Glove Delivery" appeared to be just a standard courier so had to sign for it before making adjustments myself in order to ride it.

1 de abril de 2026
Valorada con 5 estrellas sobre 5

Great Purchase Experience

The was a really good experience. Was able to call and discuss the bike I was interested in ahead of my purchase. I elected to pay a little more and have the bike arrive assemble, delivered by Bike Service UK. I would definitely recommend this retailer.

2 de marzo de 2026
Valorada con 5 estrellas sobre 5

Great price and quick delivery.

Was shopping around for a specific lid, found it here right size, right colour and at the cheapest price I could find! It was dispatched very quickly and with it being tracked too made the whole experience amazing!!

21 de marzo de 2026
Valorada con 5 estrellas sobre 5

Top service

Recently purchased 2 e-bikes from here (different days) and cannot fault the service received (shout out to Rich). Price matched both times, bikes set up, and with mine Rich delivered it to me the next day, which was really helpful, as otherwise couldn't collect it quickly. Really helpful and knowledgeable staff and wasn't pushed to purchase. Good selection of stock.

27 de marzo de 2026
Opinión espontánea

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