thechainhut.co.uk Opiniones 

159
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Ver más

Valorada con 5 estrellas sobre 5

Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Cannot fault the customer service from Tony at The Chain Hut. I was undecided on which chains to choose and he helpfully guided me through what would work best, including taking real life photos of th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought a chain for my sister for Christmas - but she decided she wanted a longer chain. Contacted chain hut, who replied very quickly. Very simple returns process and refund arranged within a week. I... Ver más

Información sobre la empresa


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

159 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(159)

22 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

10/10 service from Tony in customer…

10/10 service from Tony in customer services. Happened to get him both times when calling in to firstly return an item and confirm and upgrade delivery on new one. Tony went above and beyond which was awesome being my first purchase with them

2 de septiembre de 2024
Opinión espontánea
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Respuesta de thechainhut.co.uk

We are so grateful for your kind words and 5-star rating Talbir, we've passed on your kind words to Tony!
Best wishes,
Mark

Valorada con 5 estrellas sobre 5

Excellent company

Excellent customer service, super speedy delivery and a quality product. Would highly recommend.

2 de septiembre de 2024
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Respuesta de thechainhut.co.uk

We're super delighted to receive your 5-star rated feedback and further delighted to have you as our customer!
Best wishes,
Mark

Valorada con 5 estrellas sobre 5

Lovely product

Lovely product , quick delivery , ordered wrong size no problem with refund

15 de agosto de 2024
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Respuesta de thechainhut.co.uk

Thank you for taking time to leave us a review Pamela!
We hope to see you again soon :)

Valorada con 5 estrellas sobre 5

Though I had to return the item they…

Though I had to return the item they were very efficient and gave me a refund with no problem. Would definitely use them again

5 de agosto de 2024
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Respuesta de thechainhut.co.uk

Dear Birgit,
You're very welcome :)
Please do not hesitate to reach out to our customer service team if you're searching for an alternative. We are always delighted to assist when matching pendants with a chain.
Best wishes,
Tony

Valorada con 5 estrellas sobre 5

Rope bracelet

From customer service to quality product I have had a great customer experience and is the third item I have ordered from the Chain Hut.

5 de agosto de 2024
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Respuesta de thechainhut.co.uk

Dear Nicola,
Many thanks for sharing your experience and for your repeat custom.
It's always a pleasure to serve you!
Best wishes,
Tony

Valorada con 5 estrellas sobre 5

Simple and fast service.

Ordered a chain and had it dispatched and delivered within the same week. Very nice packaging that met my expectations and good product. Will be happy to go back to them again if needed.

25 de junio de 2024
Opinión espontánea
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Respuesta de thechainhut.co.uk

We really appreciate the time you have taken out to let us know your feedback on our product and service.

We'll continue to strive to meet your expectations and if there's anything further we can to do help please let us know!

Thank you again for shopping with us, it's a genuine pleasure to serve your custom. :)

Gordon

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery, good communication, items as shown on website.

17 de junio de 2024
Logotipo de thechainhut.co.uk

Respuesta de thechainhut.co.uk

Thank you for shopping with us Rhiannon, it's a genuine pleasure to serve your custom.

We'll continue to strive to meet your expectations and if there's anything further we can to do help please let us know!

Gordon :)

Valorada con 5 estrellas sobre 5

Amazing customer service!

Amazing customer service. Bought a chain as a gift, unfortunately it wasn't quite to their liking, customer service were super helpful with the returns procedure and I received a full refund. Product was great quality, just not the recipients style. Would recommend!

21 de mayo de 2024
Valorada con 5 estrellas sobre 5

Great service

Great service. The chains I ordered wasn't quite what I was expecting but super easy to return the items and re order

21 de mayo de 2024
Valorada con 5 estrellas sobre 5

Excellent

Customer service is excellent. They are quick to respond to any queries and very helpful. Products are of a top quality. I Would recommend it to everyone

3 de mayo de 2024
Valorada con 5 estrellas sobre 5

Great service.

Order processed quickly. Had to apply for a refund which was processed speedily. Communication was very efficient with no delays. Excellent service throughout. Very impressed and a company I will certainly continue to use again and recommend to friends.

10 de mayo de 2024
Valorada con 5 estrellas sobre 5

Great website to navigate along with…

Great website to navigate along with fabulous personal service.
I was contacted by THC just to confirm my address to ensure delivery.
The items I ordered were just as described and their arrival through my letterbox was speedy and I wouldn't hesitate to recommend them 🌟😊

9 de abril de 2024
Valorada con 5 estrellas sobre 5

Buy IT!!!!!

Great quality product, true to size as well. Fast shipping to the US. Tony was excellent in answering any questions I had and will be ordering more from them!!!

28 de marzo de 2024
Valorada con 5 estrellas sobre 5

What a team

What a team! What service! And beautiful items!! They went out of their way to help me!! Especially Tony who has a heart of gold! And patience of a saint! Thank you again for making a great experience

You’re the best!
Don’t ever hesitate to buy from the chain hut ❤️❤️❤️❤️❤️

27 de marzo de 2024
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, and really beautiful necklace - so good to have chains in such a range of lengths (which meant I could get a length that was exactly right for a vintage pendant).

30 de enero de 2024
Valorada con 5 estrellas sobre 5

Positive Experience From Beginning To End

I contacted The Chain Hut prior to purchase to clarify details about an item I was interested in and Tony could not have been more helpful. I purchased the item but upon arrival it appeared to be smaller than the item advertised. I emailed The Chain Hut over the weekend to request a return and had a response early on the Monday morning from Mark as per their advertised response times. Mark was also incredibly helpful and after following his instructions I was able to determine that the product I ordered was the correct size. I telephoned the following day and spoke with Tony to advise that all was well and to cancel the return request. This company actually have people to speak to rather than chatbots so I would recommend them for that reason alone. The product looks immaculate, the presentation box is classy, the protective cover for the item is robust and the delivery packaging is excellent - with a message for the delivery person NOT to leave without a signature (unlike some doorstep dropping or collection point companies who shall remain nameless). I fully recommend The Chain Hut if you are shopping for jewellery.

22 de enero de 2024
Opinión espontánea

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