Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Ver más
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Consulta las opiniones de los clientes
Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Ver más
La empresa ha respondido
Cannot fault the customer service from Tony at The Chain Hut. I was undecided on which chains to choose and he helpfully guided me through what would work best, including taking real life photos of th... Ver más
La empresa ha respondido
Bought a chain for my sister for Christmas - but she decided she wanted a longer chain. Contacted chain hut, who replied very quickly. Very simple returns process and refund arranged within a week. I... Ver más
Información sobre la empresa
Información de contacto
PO BOX 10538, LE419JG , Leicester , Reino Unido
- 01163193570
- www.thechainhut.co.uk
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10/10 service from Tony in customer…
10/10 service from Tony in customer services. Happened to get him both times when calling in to firstly return an item and confirm and upgrade delivery on new one. Tony went above and beyond which was awesome being my first purchase with them

Respuesta de thechainhut.co.uk
Excellent company
Excellent customer service, super speedy delivery and a quality product. Would highly recommend.

Respuesta de thechainhut.co.uk
Lovely product
Lovely product , quick delivery , ordered wrong size no problem with refund

Respuesta de thechainhut.co.uk
Though I had to return the item they…
Though I had to return the item they were very efficient and gave me a refund with no problem. Would definitely use them again

Respuesta de thechainhut.co.uk
Rope bracelet
From customer service to quality product I have had a great customer experience and is the third item I have ordered from the Chain Hut.

Respuesta de thechainhut.co.uk
Simple and fast service.
Ordered a chain and had it dispatched and delivered within the same week. Very nice packaging that met my expectations and good product. Will be happy to go back to them again if needed.

Respuesta de thechainhut.co.uk

Respuesta de thechainhut.co.uk
Amazing customer service!
Amazing customer service. Bought a chain as a gift, unfortunately it wasn't quite to their liking, customer service were super helpful with the returns procedure and I received a full refund. Product was great quality, just not the recipients style. Would recommend!
Great service
Great service. The chains I ordered wasn't quite what I was expecting but super easy to return the items and re order
Excellent
Customer service is excellent. They are quick to respond to any queries and very helpful. Products are of a top quality. I Would recommend it to everyone
Great service.
Order processed quickly. Had to apply for a refund which was processed speedily. Communication was very efficient with no delays. Excellent service throughout. Very impressed and a company I will certainly continue to use again and recommend to friends.
Great website to navigate along with…
Great website to navigate along with fabulous personal service.
I was contacted by THC just to confirm my address to ensure delivery.
The items I ordered were just as described and their arrival through my letterbox was speedy and I wouldn't hesitate to recommend them 🌟😊
Buy IT!!!!!
Great quality product, true to size as well. Fast shipping to the US. Tony was excellent in answering any questions I had and will be ordering more from them!!!
Great customer service
Great customer service, fast responses to emails and confirmation on quires.
What a team
What a team! What service! And beautiful items!! They went out of their way to help me!! Especially Tony who has a heart of gold! And patience of a saint! Thank you again for making a great experience
You’re the best!
Don’t ever hesitate to buy from the chain hut ❤️❤️❤️❤️❤️
Excellent service ,had to send back 1st…
Excellent service ,had to send back 1st chain I ordered as I asked for one that was to short ,changed straight away ,the quality of chain is excellent,customer service by Tony was second to none ,will definitely use again
Fantastic customer service
Fantastic customer service. Chain did not arrive and Tony ensured that one was sent special delivery for me to take to USA with me. Beautiful item. Could not ask for better product and service.
Great customer service
Great customer service, and really beautiful necklace - so good to have chains in such a range of lengths (which meant I could get a length that was exactly right for a vintage pendant).
Positive Experience From Beginning To End
I contacted The Chain Hut prior to purchase to clarify details about an item I was interested in and Tony could not have been more helpful. I purchased the item but upon arrival it appeared to be smaller than the item advertised. I emailed The Chain Hut over the weekend to request a return and had a response early on the Monday morning from Mark as per their advertised response times. Mark was also incredibly helpful and after following his instructions I was able to determine that the product I ordered was the correct size. I telephoned the following day and spoke with Tony to advise that all was well and to cancel the return request. This company actually have people to speak to rather than chatbots so I would recommend them for that reason alone. The product looks immaculate, the presentation box is classy, the protective cover for the item is robust and the delivery packaging is excellent - with a message for the delivery person NOT to leave without a signature (unlike some doorstep dropping or collection point companies who shall remain nameless). I fully recommend The Chain Hut if you are shopping for jewellery.
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