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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I never received the 10% discount code on subscribing- I have emailed three times and left a message on Messenger but radio silence! Obviously don’t care.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered up 4 lovely candles. Was swiftly advised that they were on their way. Unfortunately due to Royal Mail’s incredibly slow delivery I thought the package had been lost. So after emailing The C... Ver más

Valorada con 3 estrellas sobre 5

I have used this company before and they are very quick with their delivery however they are not so quick at replying to emails, whether sent directly using the email address stated on their website o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love country candles, Best fragrance, last the longest and the most fragrant. Went to the site to discover my favourite, Black Pomegranate, had a massive discount on it, thinking it was being disconti... Ver más

Información sobre la empresa

  1. Proveedor de fragancias, aromas y saborizantes
  2. Tienda de velas
  3. Tienda de muebles

Escrito por la empresa

We're a British, family-owned home fragrance manufacturer with a mission to spread Beautifully British Fragrance throughout the UK. Located in the heart of rural Hampshire, we've been crafting candles, reed diffusers, and top-quality products since 2011.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

247 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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3,0

Todas las opiniones

(247)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Beautiful candles

I love your candles, I hate buying scented candles online as I can't smell them, but I've never been let down by the quality of your products which last ages and always smell divine. Also really quick delivery and excellent customer service. Thank you!

22 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I haven’t received anything from the…

I haven’t received anything from the company because they first used the wrong zip code, secondly the response was very indifferent, which I was not impressed. I explained that I didn’t want my package delivered USPS due to the fact it wasn’t reliable and they refused to send it any other way unless I wanted to pay $70. Nonetheless I have not received the order and yet again the USPS states it was delivered but it never was. Big shocker. I’m extremely disappointed with the customer service and they should be doing a better job tracking their products. So I have no idea if the product is any good but I know I’ll never order from this company again due to the lack of caring about the customer. As long as they got the money it doesn’t seem to matter what happens when it leaves their possession. Sad

8 de agosto de 2020
Opinión espontánea
Logotipo de The Country Candle Co.

Respuesta de The Country Candle Co.

Hi Kristina,
We think there is some confusion here! You have never ordered anything from the The Country Candle Company in the UK. We have definitely never shipped anything to the USA. Maybe you bought something with a similar name from the USA, please check and we would appreciate it if you removed this review. Kind regards, The Country Candle Company.

Valorada con 5 estrellas sobre 5

Candled

Brilliant customer service and fast delivery,
The candles smell divine

17 de julio de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Would recommended

Initially the order was lost in the post and it took me a while to get through. But once they picked it up a new order was dispatched super quickly. They included a hand written note and an extra candle which was lovely. They also smell incredible. Really lovely company who do amazing candles.

9 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality and service

The tinned candles come in a variety of delicious scents that last, and are beautifully packaged. I have become a real fan over the last few months, and now I always have at least one on the go in the evening (used like this, each one lasts about a week). I also keep a few of the tinned candles (polka dot lime and basil, and fresh linen are favourites) in the drawer - they make great presents too.
I would highly recommend Country Candles, both for the quality of their products and their prompt delivery.

9 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service.

Price was good, delivery within days and arrived well wrapped. Very pleased. Thank you.

3 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I like the website

I like the website. My order arrived really quickly and was well packed. This was my first order. I will definitely be buying again"

18 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

6 weeks later no product

6 weeks later no product, no communication.

I have sent an enquiry, no reply

11 de junio de 2020
Opinión espontánea
Logotipo de The Country Candle Co.

Respuesta de The Country Candle Co.

Hi,
We are really sorry for what happened. It must have been lost in the post.
We have received the enquiry yesterday evening and we have processed with the refund this morning.
Kind regards,
The Country Candle Company

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