Www.Thegymnasticsacademy.co.uk Opiniones 

I’m disappointed with the staffing levels and the safety arrangements at the Hunslet branch.
On Thursday, 10/09/2026, I noticed that there was only one teacher supervising around 10 or more children. I raised my concerns with the teacher that same day, hoping the situation would improve.
However, when I returned on 17/09/2026, I witnessed a similar situation. Although there were two teachers present, one was a trainee.
As a parent, I find this concerning and do not feel comfortable with my child continuing her training in an environment where I have concerns about adequate supervision and safety.
I expected better staffing and a safer environment for my child. Unfortunately, due to these concerns, I have decided to cancel her subscription.
I hope the management will take this feedback seriously and review the staffing arrangements to ensure the safety and well-being of all children.

We started with the gymnastics academy following an offer of a month's membership for £10, however, an additional £80 was then taken over the following month. Despite querying this, no one ever "called me back" as they were meant to. We stuck with the club as my son was liking the sessions and we thought the coaches were ok, however, coaches barely last a couple of months before they simply disappear! Most of the time there is one coach in the building who is trying to teach and control behaviour, a losing battle! To add insult to injury, when you do try to contact them, they never respond, so you can't quit even if you want to! I've cancelled my Direct Debit as the only way to end membership and would definitely not recommend this joke of a business to other parents.

My son attended the Castleford Holiday camp and the first session of the holidays in July where lots of kids attended was great. Due to a good start we booked our son in for 2 sessions in the first week of September when our sons school had not opened yet whilst other schools had started. There was only 3 children in attendance which was fine but we were disappointed to hear from our son at the end of the day that the Camp teachers did not engage much with them and most of the time where on their phone. Our son said the children had to entertain themselves. We expected the same standard of care & planning with fun games for the children to be provided throughout the full summer period. We Definetly will not be using them again.

I am disappointed with the overall experience at Leeds Gymnastics Academy. I had enrolled my 11 year old daughter at South Retail Leeds unit recently. The teaching quality at the current location is far below what we previously experienced at the Geldard Estate facility, and this has affected my daughter’s learning and confidence. What made matters worse was the helpline — once you become a customer, reaching anyone for support or even a simple class reschedule becomes nearly impossible. After repeated failed attempts and no meaningful response, I finally lost hope. Parents deserve better reliability and professionalism. I am sharing this review to help guide other families when choosing a gymnastics academy.

Pure Fraud , keep wanting more money even when I’ve e.mailed and cancelled my kids membership . My foster daughter was left with a broken wrist , they had no ice packs they never let me know she was in agony when I picked her up . The instructors are not qualified either.

stay clear of this company!! I signed up for a class in June and turned up with my 9yo daughter to a derelict building and to this date (02/09/2026) they still have not opened, I cancelled 5 weeks ago as clearly my daughter has now started elsewhere and they've had the cheek to take £56 from me for a months classes!! no classes have run at all. I have asked for refund and they refuse, saying my daughter is welcome to go to classes up till Nov. NO CLASSES ARE RUNNING. avoid avoid avoid

Employee exploitation and mafiose practices.
My daughter went there for 6 months. Very quickly we started to realise the staff was changing too often, most of them young girls. We have no complains about the staff, they are great but we found out they were underpaid (or not paid at all) and employed in industrial-era conditions.
One day no one even bothered to open. One young member of the staff opened the shutter 45min later. She was told she wouldn't even get paid, even though it was the supervisor's duty to open. We got no apologies from GA whatsoever.
When it was time to cancel our membership (more than a month in advance), GA kept charging us for two months and trying to then charge us for the bank chargeback! Unbelievable. Avoid this place like the plague.

AVOID please!!! Don't make the same mistake as I did!!

I read the reviews but decided to give them a chance- wrong choice!!!

Giving one star as can't select 0.
My daughter started at gymnastics academy last September, in a year all the coaches have left due to not being paid, ratios not being followed and when issues were raised we have been ignored by the business and customer service.

On a couple of occasions, coaches have arrived late or not arrived at all, this meant that the sessions could not go ahead and were canceled- we we were of course still charged and when tried to contact customer service completely ignored.

Last straw was when they didn't even open the centre for sessions and said that someone was coming to open soon, over an hour later no one arrived and when we requested a refund we were ignored again.

I decided to cancel the membership and it took over 11 days to get a response. After this and having confirmation that the membership was cancelled, I'm still being charged 2 months later.
When I've contested this they have requested a £50 fee charge back . They have now deleted all accounts on Facebook, Instagram and Google and unable to reach.

Signed up for the trial, later read reviews and changed my mind. Emailed to cancel the trial, they are now daily trying to take £116.99 out of my bank as they are denying receiving my email cancellation request so we have automatically been enrolled onto the membership. I have provided evidence of the email I sent to request cancellation of the trial but they keep ignoring this and trying to retrieve money from my bank account!! Absolutely awful company.

Reply to you comment below - I have emailed 4 separate times with the screenshots that I sent on the 16/08/2026 - you replied to my first one so please explain how you have not received them now?

Again, reply to below. You are stating I sent this to a third party email address - please clarify why you have - hello @thegymnasticsacademy.co.uk as your contact details on the website if this is not owned by you? I sent two emails - one to the above & one to - hello @m.thegymnasticsacademy.co.uk

As these were the two emails you had contacted me on, I have sent both screenshots via email to hello@ thegymnasticsacademy.co.uk to prove I sent the request on 16/08/2026 - I have sent this 5 times now with no reply and you claiming you have not received them. I’ll wait for the next excuse.

Please note I have had to leave a space between hello@ on the email addresses - on here not via email.

Just to add - the email that was received on 21 August 2026 was the screenshot evidence of the email I sent 16/08/2026 - I did not request cancellation on 21/08/2026 as stated below.

The Company number is not on their website, which is illegal. It's likely to prevent the general public from finding who the owner is, so as not to enable them to see his history of losing employment tribunals.

For anyone who's interested, this latest incarnation is actually called VISTA ENTERPRISE PORTFOLIO (UK) LIMITED (trading as The Gymnastics Academy).

Shameless.

I attended a trial session at the huddersfield branch, with a veiw to use the holiday camp provision and became concerned about the environment in which children would be cared for. Parents are not present during the camp, which runs approximately 9am–3pm with extended hours available, so I would expect a high level of safeguarding, supervision and organisation.

My concerns included the open access to the gymnastics area, which is separated from the public lobby by low-level shelving and a fabric roller gate; the lack of an onsite toilet and handwashing facilities, with children needing to use public facilities elsewhere in the shopping centre; and hadquestions around how supervision and staff ratios are maintained during these arrangements.

I was also concerned to learn that optional hot meals would be sourced from local takeaways, with McDonald’s and Pizza Express given as examples. When I questioned this in relation to Government expectations around children's food provision, I was told the academy does not consider itself a childcare provider and therefore does not need to follow childcare guidelines. I found this difficult to reconcile with children being left in their care for the majority of the day.

I also observed sessions where staff appeared unsure about the structure and timing of activities. While the staff themselves were friendly, this did not give me the confidence I expected from a holiday camp.

I raised my concerns directly with the academy and requested a refund. My concerns were acknowledged initially, but my subsequent correspondence addressing the food provision and the academy's position regarding childcare regulation has not been answered.

I appreciate that every family will have different expectations, but based on my experience I did not feel comfortable leaving my child in the holiday camp, and subsequently raised concerns with Ofsted. I would encourage other parents to visit beforehand and ask detailed questions about safeguarding, supervision, facilities and food provision before booking. I use another gymnastics provider locally but they dont offer a constant holiday club so i have a direct comparison for my expections.

Thieves. Setup false account and started taking payments no matter what told them straight no account ever wanted we tried the place disliked the dull staff and never signed up they took info and created accounts using card details from the initial £1 taster session and started billing excessively then bailiff letters after being told to cancel numerous times and not doing well cancelled the cards

Awful awful awful...Do not use especially if your kid is older. Waste of money... they do offers and incentives to sign you up for a year and then DO NOT honour them. The quality of the teaching is awful. More staff changes than Mcdonalds. The quality of the lessons (apart from 1 staff me.ber who last 8 weeks) is horrific. Wont then give you refund when you want to leave due to there t+cs despite THEM not meeting there own promo and there own t+cs. Dont get me started on the horrific customer service. They never get back to you. I am taking legal advice right now looking to get money back im owed as well as damages. This is a money making scam and nothing else....AWFUL!!!

Id give them negative stars if i could

The gymnastics is ok while they have got you but if you try to leave they will take money after money in the space of a month they took over £150 pounds, I have contacted them for a full month on a refund as they took the yearly subscription for insurance even though I was leaving. To be told wait 5 days then 7 then 14 no one cares had to go through my bank to get my money back and stop them taking more and more money now I have got my money back there trying to take it again even though my child is no longer a member! The customer service is horrific and as a company I would say they are only bothered about the money. AVOID

Not good at all, we are still currently there as my daughter likes it and loves her friends there.
1) she must of had around 10-15 coaches in her time there (around a year), no consistency at all for the children
2) majority of the coaches have no control over the kids, some just run riot and do not participate in the class. Jumping in front of others, bouncing on the trampoline together etc making it dangerous and a huge distraction for those trying to learn
3) admin team overcharged me in error which I understand these things happen. But they refused a refund, we did agree for them to credit my account for the next month. I was assured the payment would not be taken and it was taken
4) cancelled classes a few times not just once, a good few times! Refused a refund said they can offer tokens to use throughout the week, cannot use these due to working full time throughout the week
Sheffield - Archer road

I’m extremely disappointed with my experience at Sheffield and feel other parents should be aware before signing up.

The class times have been changed without warning, classes have been cancelled, and communication has been extremely poor. We have also had a new teacher take the class who does not speak English, which made communication with the children difficult. During the class, I witnessed the teacher clicking her fingers at the children to get their attention, while very little actual gymnastics was being done.

For this reason I have cancelled membership, I have been repeatedly contacted about payment ( twice a day since ) and despite making it clear that I had not authorised a £40 cancellation payment, the money was still taken from my account.

What makes this even more frustrating is the response I’ve received repetitive, scripted messages that feel like speaking to a robot rather than someone genuinely trying to resolve the issue.

The summer camp is an absolute shambles, children sat on the floor colouring with a teenager sat on the side on their phones.

I’ve since read the other reviews and unfortunately found many similar experiences. I would strongly advise other parents to read the reviews carefully before committing to this company.

Overall my experience with the gymnastics academy has been really poor I first signed up too an offer "first month for £10 and free insurance covered for the first year" I did this and then they went ahead and took the insurance payment which I had to chase a refund for. Secondly there has been many cancelled classes (in total 10) since I started in April which is unacceptable. They are constantly changing instructors and the classes have got worse and worse no variety at all and my daughter has lost interest in them. I have highlighted all these issues to the gymnastics academy team and have tried to cancel but they insist I pay a cancellation fee (an extra month) before I do so when ive outlined my daughter has no interest in them anymore. All I get from them is threatening emails regarding this payment and no intent on actually improving the service. I have several makeup tokens left on my account where classes have been cancelled which I have no intention of using anymore and have stated this to them and to give them to someone else but keep insisting on further payments.

100% would not recommend this company very poor customer service and no interest on keeping the customers happy.

The Huddersfield site has been closed down and we're informed in the second week of June. In December last year we agreed to pay for 12 months upfront which has now been voided by the closure. They currently owe me over £200 in unspent membership and the contact and communication is appallingin the 2 months since. First we were told it would be processed by the end of June, then they didn't know, then it was with the finance team, then it needs assessing, then no contact. We will be taking this further and is completely unacceptable. As a side note, the communications on class cancellations and make up classes were also a joke throughout the 18 months we were with them, so not surprising this is dealing dealt with terribly, if at all.

If I could put zero stars I would. Advertising and taking money from people for a venue that's not even opened! Glasgow Braehead was supposed to open in June. Delayed until August apparently. I signed my daughter up for a block starting 5th August. Turned up to find the place still closed and no where near ready for opening. Contacted them via phone - no answer. Still waiting on a call back. Contacted via email and was told I would not be getting a refund as it's their terms and conditions. Thankfully my bank has taken a different view and I have learned a valuable lesson. Please avoid.