Www.Thegymnasticsacademy.co.uk Opiniones 

The WORST company DO NOT join this gymnastics academy it is a scam they will take money out of your account and nothing you can do about it apart from cancelling your card!!
Customer service is awful can never get hold of management! The company went against their terms and conditions and cancelled more lessons on their side than was written in their terms and conditions. I contacted them as I did not want makeup tokens and a fraudulent “accounts manager” agreed on the phone to reduce my bill for the following months and cover the insurance and he sent me and email to confirm this in May. Now two months later double the payment has left my account and after ages I managed to get hold of someone who said sorry the email wasn’t approved and that person doesn’t work for the company anymore!!
They didn’t Care that I have it in writing and he clearly wasn’t bothered and only offered to move the payment to August!!
This company is a fraud, the head office are appauling, please don’t waste your time!

I cancelled my daughter’s subscription in February 2026. She was supposed to complete the remaining classes that I had already paid for. Instead, the academy repeatedly postponed and changed classes without my permission, while continuing to take further payments from my account even after I had cancelled the subscription.

Trying to contact this academy has been extremely frustrating. Emails are ignored, the telephone number provided (07700139979) either does not ring or disconnects, and the online chat conveniently ends when I provide my details and try to discuss the issue.

I have now had to contact my bank to dispute these unauthorised payments. Because the payments were taken under a Visa arrangement, resolving this has become unnecessarily complicated, particularly as the reference or associated number held by the bank appears to be different. I am wasting a significant amount of my time contacting the bank and disputing transactions simply because this academy continues to take payments while failing to respond or provide any reasonable means of communication.

The way this matter has been handled is completely unacceptable. Continuing to take money after a subscription has been cancelled, repeatedly changing or postponing paid classes, and then making it almost impossible for customers to contact anyone raises very serious concerns about the academy’s business practices.

I strongly believe that affected parents and customers should come together, share their experiences and consider making formal complaints to the appropriate consumer protection authorities. No customer should have to spend this much time chasing a business, disputing payments and trying repeatedly to make contact simply to recover money that should never have been taken in the first place.

Based on my experience, I consider the service and conduct of this academy to be extremely poor, unprofessional and unethical. I would strongly advise other parents to be very cautious before providing payment details or entering into any subscription arrangement with this academy. Anyone want to use this academy please dont provide visa card payment setup DD so that you cancel yourself when you done with them!!!!

My daughter absolutely loved the gymnastics classes, and the coaches were fantastic. Unfortunately, that is the only positive thing I can say about our experience.

The customer service is by far the worst I have encountered. It is almost impossible to get hold of anyone, whether by phone or email, and when you do eventually receive a response, complaints are simply dismissed with no attempt to resolve the issue.

The cancellation process was the final straw. Despite wanting to end our membership, we were still required to pay for an additional full month’s fees just to cancel. This felt completely unreasonable and left us feeling that the academy is far more interested in taking payments than looking after its customers.

It’s incredibly disappointing because the quality of the classes deserves much better support from the administration. Good coaching is overshadowed by poor communication, unhelpful customer service, and unfair cancellation practices. I would only recommend this academy if you’re prepared to deal with a frustrating and unresponsive administration.

Please beware because you’ll be charged without authorising payments. I signed up for the trial and I was told I will get to choose end of trial if I want to continue. I opted out and they kept calling me to offer a discount to get another month as a trial. By the end of it I didn’t want to continue the classes, I never authorised any payments and they charged me anyway for a whole month when I wasn’t even aware and didnt get any classes. I complained and they didn’t respond. I had to start a dispute through my bank for £66. Please beware. I should have read reviews.

AVIOD AT ALL COSTS If i could give zero i would. SCAMMING company theor customer service people are based in the Philippines and know nothing about our laws surround contacts with companies. Told us we wouldnt be charged for insurance until January 2027 took money out of my account totalling up to £90 when asked why they said it was a system error. It seems to be a system error a lot of people have as when speaking to the people who work there i was number 17 to come in with the exact same complain the same week and if yiu read the other reviews this has been done a lot. Refuse to give me my money back as stated in the contact but the contact is now null and void as they have took an unlawful payment. Said I had to give them the rest of the money for next month's lessons and only after that payment has gone though can I start the 30 day cancellation which would mean I would also have to pay the following month also. Filled out a form for the low income as i should get a discount never got it. And also should have got 1 month free for referring a friend who also signed up and has had the same treatment. We are now going though citizens advice to report them to trading standards and will be going though the bank for fraud. I am not the only one they have done this too as when your watching your child in the class the amount of people who come though the door demanding their money back as they have done the same to them or worse. The staff cannot do anything without repercussions of being fired or sued as there is no whistleblowing policy in place nor anything else that would protect them. They cannot do anything to help you at all they are contact bound. AVIOD AT ALL COSTS. If u read all of the other reviews it all says the same and there is no Google reviews you only have to ask yourself why. Im leaving my nake with this because I want them to contact me about it. I will not rest until this issue is sorted. Disgusting! They pray that you won't notice or care enough to continue with their copy and pasted email replys.

I cannot comment on other people’s experiences, but this was mine.

I booked what I understood to be a trial for my 4-year-old son after specifically asking whether it was a trial. I then received written confirmation stating that there would be no membership or payment commitment unless we chose to continue.

Before any classes took place, I was subsequently told that we were actually tied into a minimum-term membership. As a result of the conflicting information, my son never attended a single session and I immediately disputed the alleged agreement.

Despite this, payments were attempted, my bank refunded them following my dispute, and I have now received a debt collection letter seeking £647.96.

I have found the whole experience extremely distressing and disappointing, particularly given that this relates to a child who never attended any classes. I would encourage prospective customers to read all terms carefully, keep copies of all correspondence and obtain written confirmation of anything discussed before booking.

The worst place you can take your kids. They take money from your bank when you cancel your free trial.

The whole thing is a scam, 100000s of post of the same from parents and staff who have experienced poor situations. Plus all the positive reviews on here involved ‘Chris’ who bribes you to change a positive review for fixing your issues which don’t end up being fixed!
Sent debt enforcement letters when nothing was owed. Has to seek legal advice and there is 10000s of people experiencing the same.

They will con you into a trial for £1. Then you follow your side of the t&cs and cancel yet they still don’t cancel,take money & harass you to pay more. They email text and ring you daily and now the court enforcement say we owe them over £100 yer we haven’t even been to a single class.

I have spoken to 5 other people who have had the exact same experience and within comments there is so many more.

Avoid! Took my daughter for a “free” trial back in November the couch didn’t have a clue what she was doing with toddlers and my toddler ended up hating it I called them to cancel it they proceeded to take money from my account. Now 9 months later I’ve been emailed a court enforcement to pay them £165.99 my child had a free trial lesson! They have done this to numerous people. Not to mention they don’t do dbs checks on the workers so you don’t know who is actually teaching your child! Avoid

I would leave zero if I could!!!!! Absolute shower of a company.

Daughter attend Xscape Castleford. They took payment twice in one month, but refused to refund us, and said they would credit into next month.

After this farce and reading other poor reviews we asked to cancel and gave them a months notice in writing. As they had already taken an extra payment, they agreed on the phone call we had no further payment was required. We confirmed this in our notice letter.

In the months that followed they constantly chased us for the last months payment, but always agreed to sort it, once they reviewed the emails. But they never did. This continued every week for months, phone calls, emails, hounding my wife for the money.

It eventually stopped when they sold “the debt” to a debt collector. We had to pay more than double what they said we initially owed, to avoid any further action or a CCJ.

Stay away, avoid at all costs.

Would not ever recommend these to anybody, if I was to give 0 I absolutely would.
Disgusting behaviour and services throughout the whole of the academy
Also trying to take everybody to court regarding payments when they don’t want to continue their lessons.
They need closing down, they don’t help family’s at all and for 2 children to go for nearly £100 a month and then continuing to take money out of accounts every single day.
Don’t do it.

I wound rate it zero if I could this company is full of con artists and scammers they tempt you in with a £1 trial take you bank details don’t open the gyms when you have a session booked when you phone to find out about and say you are going to cancel they then tell you they will give you a years free of insurance and a month’s session for £10 so you give them another chance then they try and take the insurance money and charge you after 2 weeks when you have paid the £10 for what they offered
You then cancel the contract and they keep trying to take money from your account but because they can’t keep there books correct they have not noted that you have cancelled
They then get the bailiffs involved but the bailiffs don’t include the county court reference number so you can look into it yourself so if you don’t pay with in the week you have to pay bailiffs charges so everyone think twice before you sign up as you will be in for a nasty surprise in three months time my advice stay clear luckily the one we went to is now shut so will see if they still try and charge for it

I booked in a trial for my daughter and was told it was in South Leeds Tulip Retail Park twice verbally and once via text. We arrived for the trial and it wasn't there, so we drove to the old address and it was still there.
They tried to charge me a month plus insurance, but I disputed this as it wasn't in the location provided and the other location isn't ideal. They agreed to start membership in May (paid in April) and the opening of the new location was delayed, delayed, delayed, and opened on 9th June. Beginning of June they tried to charge me another month, when she had zero lessons so far, they cancelled this. Daughters class was on Sunday so missed one Sunday, so didn't get a full month. As a full month couldn't be used, they offered a summer holiday day.
Overall poor experience, however the coaches are great once you get to the classes.

I'd give it no stars if I could my son went for a period of time but it was pointless, unorganized chaotic to say the least. Now after over year they have sent a supposed bill we owe to a debt company something we know nothing about and have no communication from the company needless to say I'm taking action over this avoid at all costs

I would tell people to avoid like the plague.

I have received a threatening letter from Court Enforcement Specialists as the gymnastics academy have breached their contract with me.
Which I owed them nothing, as stated in emails from them to myself, to a court enforcement agency. I am pregnant and a toddler mum so this is something I could do without

The company themselves is entirely uncontactable and we only ever went to one trial, which was cancelled as we didnt enjoy it. We go to lots of amazing toddler classes, this unfortunately was not one and has caused a lot of stress and upset to a vulnerable person a whole year later. Despite having proof.

Do not sign up or they sell your details onto a debt agency to try and unlawfully collect money to simple try and gain £167 for a free trial one year ago!

UPDATE: COURT ENFORCEMENT HAVE CLOSED THE CASE AS I HAVE PROOF OF NOT OWING!

BEWARE: The gymnastics academy, very much a scam business. Offering a £1 free trial, calling up, taking your card details for the £1 over the telephone then 2 weeks later taking nearly £100 from your account per child.

Do not trust this company! My daughter signed up for a £1 trial, and just 2 days later, they took £100.99 out of my account without any consent. 3 days after that, they attempted to steal another £300!

When I called to confront them, customer service completely brushed me off and just kept repeating their terms and conditions. They are hiding behind sneaky fine print to rob people blind.

If you look on Facebook, you will see hundreds of other people calling them thieves for doing the exact same thing. Even the Xscape Castleford management confirmed to me that they have received multiple reports about this company's crooked behavior.

I am currently reporting them to Trading Standards, Action Fraud, and my bank to get my money back. STAY FAR AWAY!

The classes are amazing my little one i feel was slightly young so didn’t engage enough for the price to be beneficial but otherwise wouldn't fault the experience.

However low rating due to shocking customer service. The app is next to useless and never worked despite myself and the class teachers speaking to whoever deals with it.

When i canceled the classes they charged me a full month the day after paying for the current month because the month notice would end 1 day after the next period that day would of been Christmas eve! Meaning paying 2 full months fee a month before Christmas, after emailing them they shown no compassion or understanding and actually just stopped replying to emails.

All id say is your kids will love it but financially be overly cautious!

AVOID at all costs. They take money out of your bank without asking. The owners are awful people who should be ashamed.

I cancelled the trial and the membership at reception on the same day, yet The Gymnastics Academy Leeds kept trying to charge my card again and again. I was lucky I cancelled my card, otherwise they would have continued taking money without my consent.

I also emailed them to cancel the membership, but even after that, they kept sending me messages demanding payment. First of all, I never signed any contract or agreed to any membership terms. How can a business repeatedly chase an innocent person for payments after clear cancellation and without any signed agreement?

This behaviour is extremely concerning and needs to be addressed. People should be aware of this before giving their card details.