Www.Thegymnasticsacademy.co.uk Opiniones 

DO NOT SIGN UP.. absolute sham of a company. They take payments whenever they want, they have taken wrong amounts and then only way I eventually stopped it was by putting a block through with my bank. I sent an email cancelling my daughters membership at the beginning of May after they cancelled 3 lessons in a row and gave her a token for another lesson that she cannot use because that was the only day and time we could attend but they wouldn't refund for lessons they had cancelled. A total unprofessional scam of a company who are still trying to take multiple payments 2 months later and sending constant texts and emails about my overdue balance that doesn't exist as I have proof of my cancellation. The actual teachers are lovely but young and run like donkeys having to do 13 hour days completely on their own running back to back lessons. There were two teachers when I was there who were being made to cover Manchester and sheffield and take it in turns. One of the days the main male manager came in to drop a load of medals certificates and a balloon arch off and was telling the poor young girl who had done a 12 hour day already that she needed to get it done before she left and he just left without a care in the world. No care or compassion for her it was vile to witness. Overall the worst experience and company I have ever had an experience with and I only wish in hindsight I had come onto here and read the reviews before I signed my daughter up! Do not waste your money.

We had multiple problems with the instructors, facilities and customer service at The Gymnastics Academy.

Furthermore, when attempting to leave they continued to charge my card several times after the cancellation. I had to do a chargeback for each and block them from taking any further payments.

Not a company I would trust again in the future.

Absolutely shocking experience.

My daughter started at the Castleford branch when she was 2 years old and initially loved attending. However, after being there for 3 years, she has made very little progress. Staff turnover has been constant, and on several occasions the current staff appeared to isolate her rather than support her, which ultimately led to my decision to cancel her membership.

The cancellation process has been extremely frustrating. The only way to cancel is via email, yet my original cancellation email went unanswered. Despite giving the required 30 days’ notice, payments continued to be taken, so I cancelled the Direct Debit once the notice period had passed.

When I finally received a response, I was told they wanted to restart the 30-day notice period from the date they replied, rather than from the date I originally submitted my cancellation. I provided screenshots showing the original email and date, after which I was told the matter would be investigated and I would receive a further response.

Since then, another payment has somehow been taken despite the Direct Debit being cancelled, and I am still waiting for a resolution. The staff at the branch are unable to help as they say they do not deal with membership issues.

Overall, this has been a very disappointing experience. Poor communication, a difficult cancellation process, and ongoing payment issues have left me with little confidence in the company. I would not recommend them based on my experience.

Stay far away from these scammers!!! They offer a trial period of £1 and say no obligation.

Then only AFTER paying the £1 they let you know you are now automatically enrolled and will be charged monthly around £100/month.

The only way to opt out is after trial class (so not at the moment you find this news out) and before 48 hours of the trial class finishing. So the small time frame is thrown in otherwise they force charges on you and claim they are non refundable.

I emailed within an hour of finishing the trial class. Still never got confirmation and since then have had emails claiming my daughter is now signed up for next week!! I’ve sent 4 emails and 2 phone calls and nobody will return my call at all.

The customer service is disgraceful and unhelpful, the tactics of stealing money without people realising should be investigated and has been reported further.

I’m yet to see if they’ll try to take any money but if so, I’ll be contacting my bank and reporting fraud.

Please stay away from them. Don’t be tempted. It’s not even that good, the classes are okay but you’ll get much better local gymnastic companies than this. Protect your finances! Do not be scammed.

Chris the core manager was very helpful and he gave me a good offer, I’m very pleased and happy with the service provided! The staff / trainers, Lauren and Anash at the Sheffield site were very playful and helpful with my child and we enjoyed our taster session very much much! Rick was of good help to!!

Chris was incredibly helpful and friendly throughout the whole process. He took the time to explain everything in detail over the phone, answered all of our questions patiently, and made sure we understood the different options available. We really appreciated the offer he gave us. Excellent customer service – thank you, Chris! My daughter loved trial and very excited to have her gymnastics every week.

Amazing service and great staff

Staff Chris is helpful for solving my case!

Watch your bank account closely i warn you

If I could give no stars I would!!
The coaches are good, but the management and setup of the club is appalling!! DO NOT SIGN UP WITH THEM! They will take your money and not give the service, also they will never ever give refunds, and just tell you to check the contract, even when they've not been providing the service!!!!

I would not recommend signing up to this company or make sure you read their terms and conditions very carefully.
We signed up to a new centre.
When I enquired online the call came back to me very quickly and I wished I'd listened to my gut feeling off it wasn't a good idea.
The person on the phone was pushy and assured me we could cancel with one months notice.
This is one months notice from the first full payment date not one months notice. This was not explained.
It opened a week late which was no problem. The facility looked amazing.
First week was the opening day. So I gave them grace when they did not appear to know who was arriving for a class. My daughter was the only one in her class. A lady who must have been the area manager was there and gave me a false sense of hope.
As explained on my daughter's notes and on my first call and in her first session she really wanted to start gymnastics but struggles in new situations and is dyspraxic. A group of up to five would have been perfect. She's also at beginner level at 11. Not something that is easy to come by but if you're advertising a beginner level then you need to provide accordingly.
The second week we arrived , she was not expected so was not greeted and made to feel we were not supposed to be there, the manager was walking about in a high Vis and hard hat , messing around and with her mobile in her hand,realised she would have to teach her but continued wandering around with her phone in her hand between the two other groups wearing a high Vis for twenty minutes with my daughter trailing her .
The parents sit on the other side of a clear partition wall so I could see my daughter getting more and more anxious as she had no idea what was going on.
Twenty minutes in she finally took her to the beam. And then my daughter who is a beginner became completely overwhelmed and left and came to me.
The lack of organisation at such an early stage and lack of effort to be getting things correct was very frustrating. And that was the manager who would be setting the tone for all the other coaches .
And if beginner classes for older children are advertised they need to take into account that a beginner at 11 is very different to a beginner at four or five years old.
I then emailed to cancel . But as it wasn't within 48 hours of the trial I am now liable to pay one month.
My daughter really wanted to attend but lack of personnel skills and a desire to actually engage with her or teach her made this untenable. I'm very frustrated as this should have been a really positive experience and the facility looks fabulous.
I feel that I was missold on the initial call and my money was taken under an incorrect explanation of cancellation. And then the quality provided was poor.
I am looking into how I seek to not pay the £56 on principle as they are completely unethical.
Looking at other reviews this is an issue throughout the company.
And I have never left a trust pilot reviews before as I have never felt driven by such poor service and this is under a different email but same name as I imagine you will try to discredit my experience.

Shocking. No control over classes might as well take to play gym. Sent email saying Huddersfield is closing down and have 2 classes remaining. Kids were exited to go to gymnastics for their last day only to look on the app and they’ve canceled their last session too. One way to let kids down absolute joke of a company

SCAM. They use very predatory sales practices. They will offer you very cheap classes in order to get your card details and then start charging you randomly. In the last 2 days they've tried to take nearly £100 out of my account for nothing. When I called to cancel they said I need to give one months notice (which I have) but apparently that notice period starts after the next billing cycle, so in effect they will charge for 2 more months before they will cancel. That's on top of the £45 they're trying to charge me for insurance that they said they would give for free. Do not trust these guys. I'll be writing to trading standards and I know atleast 2 others that have also been scammed this way.

Signed up for a trial, paid £1. Then read reviews on social media and other forums, cancelled instantly. Then 6 months on they still try to take payments from my bank account regularly despite even receiving a response to one of my emails advising I was removed from their system. This company is a scam.

Great helpful staff Chris and Sophia great communication from Chris and 10 out 10!

If you could score less trust me I would.

Absoloute sham of a company. Scammers. Take money when they shouldn’t, don’t let you cancel, they’ve taken multiple payments they shouldn’t have also!

For the ‘classes’ that actually ran (back when you could actually attend for your money) I wouldn’t have bothered. The staff just sit flirting with one another whilst the children fend for themselves. NO LEARNING WILL HAPPEN HERE. You will spend £732728192 for your child to be at the same level they started at.

If you’re wanting multiple payments unauthorised to leave your bank with no progression ever and no way to ever leave then this is the shit show of a ‘company’ you are looking for.

If not RUN FOR THE HILLS

While the children do enjoy the experience, the selling team destroys it for the parents. Parents, proceed with caution!!!

I was misleaded into booking 4 sessions for £10 without receiving any confirmation (I have the email as proof) that I was entering a £66 monthly-membership.

To cancel you pay another £66 (they did not care about the email never mentioning a membership). BUT, they did not cancel the membership so I was charged again another £66. I am calling for a refund to a be put on hold because their "staff is busy attending other customers".

We have had a very disappointing experience with The Gymnastics Academy. I feel it is imperative to warn other families about this so you avoid this company.

In 10 months our 3 year old has had 10-12 different coaches; they all seem to leave as they can’t cope with the management team. We’ve had multiple staff tell us that the company is poorly run. This is also clear from our experiences.

The latest manager at our local branch told a large group of parents that he understood the issues with management and wants things to improve. I believe he is genuine, but will be hamstrung by their lack of care for children or staff.

The class we’ve been in has haemorrhaged children over the past few months: just like with staff, turnover is incredibly high. This is indicative of the poor experience they provide.

We have struggled get hold of the management team by email, waiting 22 working days for a response to a formal complaint about a number of issues (their published response time is 5 working days). However, when we contacted to cancel the membership, they bombarded us with demands for further payments. I am still getting 1-2 emails and a message every day demanding more money.

I promise that if you join and then want to cancel, you will struggle without paying out more money. Since our issues began I have read countless similar issues on here and on social media. Avoid this company!

I had a great experience with this company .There are very supportive in evrything . I spoke to Chris over the call who helped me with the siblings discounts. Evrything was well explained. I'm very happy for choosing premium membership as I am a busy mum. He was very quick to respond.

Signed up for a trial offered at £10. I was told I could cancel in the trial if she didn't like it. The trial didn't start on the promised date. Emailed to cancel and was instantly charged a full month. They refused to refund me stating it was in the T&C's on the website which I hadn't even read or accepted. I literally cannot access the website portal as I hadn't read and accepted them.

They are scammers, they don't even appear on google properly so they can't be rated. Find a better, more honest company who don't rip you off.