Www.Thegymnasticsacademy.co.uk Opiniones 

Awful company. How can they run in this way? Taking money from hard working families, based upon false economy!?

Enquired for a class for my daughter who wanted to do “tumbling” to support her strength and skills in her cheerleading.

Was told on the phone after a lengthy conversation that they DO tumble classes inclusive in the gymnastics class. I asked clarity on this 4-5 times and was reassured this was the case. I Wasn’t fully convinced as the guy didn’t seem very clued up on much other than the financial side of things. He kept leaving the call to ask further information and confirm things and kept saying he would call back. Anyhow he did, and assured me this was a tumble group, and I agreed to proceed with her having a trial class.

Upon the trial class and our arrival, we were met with a lovely girl whom advised us, that it was not anything tumble related and more balance and core gymnastics exercises using the equipment.

False advertisement completely. Complained via email, explained we haven’t even had the use of a class, as this wasn’t ever a class that was available. So should never have even been sold!! I then received an email reply, to be told to cancel going forwards I now have to pay a further months charges!!!

Not only have I spent over £100 now, for a child to not even attend a class of choice, that was set up based on total lies, I have a further amount to pay to get out of this clause!

It appears this company are ripping families off left right and centre. I am now seeking further information on claiming back my money via the bank/ trading standards. And will continue this until I get my money refunded.

I am extremely disappointed with my experience.

I signed my daughter up for a gymnastics class at 11:15am because it suited our routine. Without any prior email or notification, the class time was changed to 8:45am during the school holidays. As a result, we missed the class completely because I had no idea the time had changed.

When I contacted customer services, they apologised and acknowledged that the change should have been communicated more clearly. They advised that they would investigate my account, review the notification history and get back to me to discuss my membership options.

That was over a week ago, and I have still not received any further response despite being told they would contact me "as soon as possible". In the meantime, they have continued to take my membership payment while my complaint remains unresolved.

The lack of communication has been extremely frustrating from start to finish. Not only was I not informed about the class change, but I have now been left chasing a response with no resolution in sight. I have since requested that my membership be cancelled as I no longer have confidence in the level of customer service being provided.

Sadly, I cannot recommend a company that fails to communicate important changes to customers and then ignores them when they raise a legitimate complaint.

Seen as gymnastics academy feel the need to flag my reviews so that the truth cannot be portrayed.

Not fit for purpose gymnastics club
No progression for students
Unclean, unhygienic environment
Unsecure open facility - security issues
High turnover of staff
Overcrowded classes
Safeguarding concerns for the children
Poor handling of concerns for child welfare
Poor handling of complaints
Unsolicited calls from multiple numbers
Sharing of data compromising multiple data breaches
Repeated attempts at taking money from bank accounts despite account being settled

Do your research guys

This has genuinely been one of the most horrendous, stressful and traumatic customer service experiences I have ever had.

For over two months, I have been chasing this company to resolve issues entirely of their own making. My complaint emails have largely been ignored or met with excuse after excuse. Every conversation ends with the same empty phrase: "We understand." No, you don't. If you truly understood the stress, anxiety and financial impact this has caused, you would have actually resolved it by now.

I enrolled my daughter because she wanted to do gymnastics while she still can. She has a terminal illness, and every opportunity for her to enjoy a normal childhood is precious. Instead of creating happy memories, your company has added unnecessary stress to an already incredibly difficult journey.

The incompetence has been unbelievable.

I specifically requested one class, yet I was charged for a premium class costing £56 that I never agreed to. Even after cancelling because of your mistake, your systems continued trying to take money from my account.

There have now been over 30 payment attempts, causing bank charges and disrupting my finances. Even worse, in just four days, your company attempted to take £156.99 from my account 11 separate times. How does that happen? How has nobody stopped it?

Trying to get help is almost impossible. Every time I call, the manager is apparently "on lunch", "working a half day" or "not available". I have been promised callbacks that have never happened. Your complaints procedure feels like nothing more than a box-ticking exercise, with no accountability and no genuine intention of resolving issues.

The most frustrating part is that this doesn't appear to be an isolated incident. Reading the reviews here and on Facebook, it's clear many customers have experienced the same poor administration, payment issues and lack of communication. Despite the volume of complaints, nothing seems to change.

I have never felt so ignored, dismissed and disrespected by a company. Caring for a terminally ill child is difficult enough without having to fight a company over repeated payment attempts, unanswered complaints and broken promises.

If I could warn every parent considering joining, I honestly would. Save yourself the stress, frustration and endless chasing.

This is, without question, the worst customer service experience I have ever had. Until this company takes accountability and starts treating customers with honesty and respect, I cannot recommend them to anyone.

Shame on you.

We had a close shave with this company, booked the £1 taster sessions and then read trustpilot and cancelled immediately.

Luckily we used our credit card and have received excellent support meaning payments will not go through.

A week after they again tried taking money and are still contacting us after we have requested they remove our details.

These are clear breaches of GDPR and fraud and I am bemused as to why the authorities are not doing anything about this criminal activity.

We will continue to report breaches of GDPR and hopefully their day in court arrives and are shut down.

My son really enjoys the classes and the coaches are good but the Management is absolutely awful.

The 1st issue I had was booking lessons, something that you'd think would be a smooth process seeing as it's 50% of the business.
Bought '10 passes for £150", can't use them, after weeks of back and forth with the Customer Services (Complaint 2) it turns out the Pass needs to be activated by them before they can be used.
Thankfully the 2nd time I bought a '10 passes for £150' I knew I had to email them (Complaint 4) and tell them to activate it so it only took a few days.
Who thought that was a good system?! I've never seen anything like it.

Customer Service based in the Philippines don't seem to know what's going on most of the time and harass you with Sales calls (Complaint 1). 6 calls in 1 day and none of them thought of leaving a voicemail. When I was finally able to answer the call it was to sign me up to the taster session, fine, but then they wanted me to give them my card details. No company should be initiating calls and then asking you for card details when they're phoning from randomized mobile numbers.
They also refer to the Apps constantly as does all the documentation.
The App for Android has never existed as far as I'm aware at least from 6th April 2026.
The App for Apple existed until a week or so ago 13th July 2026 but no longer exists either.

I had a class cancelled that's fine, things happen, coaches aren't machines.
But I was sent an email 3hours before the class, no one thought to phone/txt/whatsapp?! I got there to be told by the coach I should have been told and that's when I checked my emails. It's a class of like 6 children, it's not a massive administrative task to phone people (Complaint 3).

And then today, 22th July 2026, was the ultimate failure. I had booked a Holiday Camp 09:00 - 15:00 and had an email saying it's all confirmed, £10 deposit taken, rest will be taken on the day.
Got there this morning, took nearly an hour due to traffic, place was closed. Lights off, door locked, one one about. Checked my emails, knowing that's how rubbish they are, no emails from them. Tried to call them on 07700 139979 and my phone says it's a chargeable number and so I'd need to add credit to my phone because it's not included in unlimited minutes.
Another parent turned up with her child, she phoned, couldn't get through to anyone as it kept saying all agents were busy.
Customer Service phoned back and said it should be open, like we're lying. They say they'll find out what's going on and get back to her.
They then phone maybe 10minutes later and say the coach's car had broken down but they'd be there shortly. (Complaint 5)
This is a massive safeguarding issue, we're meant to leave our child with 1 adult for 6hours? What if the coach has to deal with an injury, who's looking after the others? Something happens to the coach, are the children expected to deal with it?

Above I have written Complaint 1 - 5 as they are the emails I sent to Customer Services, there is no management in the UK that is reachable.
Every time they apologise and say they'll try and do better.
On the last complaint they didn't even say they'd get the money refunded and I had to point out the safeguarding issues and that it needs escalating.

I've tried finding contact details for the Owner of the Company but haven't been able to find anything.

UPDATE: Customer Services requested that I remove the above details about the Company Owner, this is publicly available information so I have not removed it
UPDATE 2: Trustpilot made me remove the company owner's name because, in their words, "cannot be verified publicly" which it obviously can

This company have attempted to threaten me with taking more money due to a T&C which states there will be a £50 admin fee for a chargeback. Citizen’s Advice confirms that this is a breach of several consumer rights, and it just another way they are trying to aggressively threaten, scam, the steal money from parents. Oh did I mention they don’t pay their staff? Look up the recent tribunals on companies house (both of which they have lost by the way). They don’t pay staff, they get your bank details and then take one off payments randomly so you can’t use Indemnity Insurance for direct debits, and then mysteriously disappear,

They ignored me for weeks until I got the mums and one of my baby groups to comment on videos and leave reviews, which suddenly sparked their attention. I am blocked on social media, my calls and emails get no where.

Avoid avoid avoid. Absolute scam.

I’ll start with the positive and that’s that coach Lauren at the Sheffield site is fantastic. My daughter loves her and I saw her improve week on week under her training.

But sadly that’s where it ends, everything else is truly terrible. The worst customer service, the most unreliable timetable and the other coaches have been nowhere near the standard of Lauren (witnessed one spend 20 mins on her personal phone whilst my daughter was just told to touch her toes on the floor and another didn’t notice my daughter injured her leg and was limping and she repeatedly got her to jump on the trampoline). I once spent 5 days calling, leaving voicemails and emailing customer service and I finally heard back from them 10 days later. I’ve been stood in the rain with other parents when it turned out classes were cancelled with no notice, I’ve arrived and been asked if we could ‘reschedule’ a class that was due to start in 2 minutes and on the one occasion I was given notice of a class cancellation they emailed me just an hour before. A new manager seemed extremely unprofessional - asking a coach who was in a one to one session with my daughter to get him water (interrupting her session) he was also talking about how he was going to demand a pay rise just three weeks into the job. I wouldn’t recommend to anyone.

Signed up for the free trial, which was great.
But when the timetable was published I couldn’t work to the available classes so cancelled within the free trial period.

I was charged anyway and then was ignored when I pursued recovery of the money I was owed.
Disappointing.

I left a review under another account and they replied to my review and included my personal email address. I did not give them permission to do this. As other reviews point out they are impossible to get a hold of so trying to resolve this matter quickly seemingly is not an option.

DO NOT GIVE THIS COMPANY YOUR CARD PAYMENT DETAILS

My daughter signed up my granddaughter for a trial offer and they have taken several unauthorised payments. They refuse to reply to telephone, email and social media messages choosing to block contact while continuing to charge payments.

AVOID AND SPREAD THE WORD

This is a scam hiding in plain sight.

I wish I could give a 0*
This company is clearly a scam, taking unauthorised payments from innocent customers accounts! Harassing people and then ignoring them when they want to cancel.
Avoid!

If I could rate a 0, I would however the lowest score is 1.
This company is a massive scam financially- they will happily take your money even when you CANCEL your subscription.
They will ignore EVERY attempt to contact them and block you from multiple pages.
Time you take responsibility for your actions!!

Edit: it’s lovely to know you’ve spent all your time stalking “my location”… ever heard of moving??? And looking me up on the database… maybe you should put a bit more effort into refunding people instead of replying on trustpilot…

Taken money without providing service. Complete scam of a company.

Keep taking £40 payments and I keep having to fight it with the bank as they have blocked me from their facebook and don't reply to emails. Had to replace my card to stop the harassment.

Edit: This is for clarification since the academy have replied trying to extricate themselves from the plethora of bad reviews. I wrote this review on behalf of my wife hence the name not matching. Additionally I do not feel the need to provide her details as your online identity needn't match that of real life. Confidentiality etc. etc.

Take my review into account or not. It is no skin off my back. The fact there are so many other accounts of this company being poor should speak for itself.

May I add that there is an irony to the academy trying to use the fact that this account was only opened recently to try and remove the legitimacy of my review and sow the seed of doubt. Firstly, I made this account to leave this one review because of how shocking their behaviour has been. Secondly the majority of their positive reviews are from recent accounts who have only left the one review. Bots much. Don't see them commenting on the illegitimacy of those reviews.

Thx for doxing my email too. Real classy move, sharing a private email without permission is a breach of my personal data and I'd appreciate it if you removed it from your reply. Thankfully trust pilot removed their comment due to not meeting guidelines.

Good Day.

If I could give no stars I would. Enrolled for a trial class with the price of £10 in March. By and of April / May we knew we were relocating and wouldn’t be able to attend the class. I sent written cancellation via email and was charged a months fee of £56. Despite going back and forth I they refused to refund me. The classes and the place had not opened yet so surely this would void the T&cs. In all I was £66 for class my child did not attend. Would not recommend to anyone

Well I should have read the trustpilot reviews. I’m down £46 - the site that I signed up for isn’t even open (they were delayed).

The delay in opening wasn’t going to work for us - so we politely asked to cancel.

They immediately took money from my account without any notice.

That’s expensive for a £10 trial month I was told I could cancel if my child didn’t like it!

Do not give them your payment details!

Unauthorised charges are taken despite membership cancellation.

Fees taken despite not offering trial classes.

Poor customer service and scam-level T&Cs, which they interpret as they wish.

How is this company still in business. Over a year ago my daughter went for a trial and didn't like it. Staff were chatting and on their phones for alot of it anyway. Trafford branch. Cancelled within 48 hours. As many others have stated they indeed took £101 from my account!! Nationwide refunded and stopped any future transactions. They tried to contact me saying they had refunded me to I have received 2 refunds this is not true. And nationwide have confirmed this. Fast forward to now.... So long after and I've received a debt letter from court enforcement. I will not pay them a penny they can take me to court, I will send them all relevant evidence and I am reporting this absolute scam of a business to trading standards. How they still in business just blows my mind. What crooks. They also phoned me about 2 months ago saying they've seen I'm interested in a trial!!!! Bloody hell. This is after me telling them numerous times to take my details off their system. So angry with them. Do not go whatever you do!!

We attended a taster session with high hopes, and the session itself was enjoyable. Unfortunately, our experience after that has completely overshadowed any positives.

Following the taster session, we cancelled the membership within the stated cancellation period and received written confirmation that the membership had been cancelled. Despite this, £110.99 was subsequently taken from our account.

Rather than resolving what appeared to be a straightforward administrative error, we have had to spend considerable time chasing a refund. We were informed that the payment would not initially be refunded because the cancellation request had come from my husband's email address, even though the membership had already been confirmed as cancelled. From our perspective, this was an unreasonable position to take.

Good customer service is measured by how an organisation responds when something goes wrong. Sadly, our experience has been disappointing. We have spent unnecessary time and effort pursuing a matter that should have been resolved quickly and fairly.

Based on our experience, we cannot recommend this academy. The taster session was positive, but the handling of our cancellation and the subsequent customer service have left us with little confidence in the organisation. We hope they review their cancellation processes and place greater emphasis on treating customers fairly when mistakes occur.