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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered the advanced red light system early July, it did not get delivered. Evri were good in updating the delivery information. Emailed This Works customer care, no response. After a week or so, I ca... Ver más

Valorada con 1 estrellas sobre 5

Absolutely fuming ...purchased it from their company. Vit c glow paid €14.50 shipping + tax ontop of item price ... Now ups are looking for €24.50 extra for international charges from Germany to Irela... Ver más

Valorada con 5 estrellas sobre 5

I was a alittle dubious about ordering for the first time after reading some of the reviews, but I’m glad I did. From placing the order to the delivery, I was kept up to date of where my order was. It... Ver más

Valorada con 4 estrellas sobre 5

I have been sleeping much better since using the Deep Sleep Pillow Spray, and it smells heavenly! The Stress Check Clean Hands Gel is the only hand sanitiser I've found that doesn't dry out my skin. I... Ver más

Información sobre la empresa

  1. Tienda de salud y belleza

Escrito por la empresa

Discover our range of sleep sprays and customise your sleep - our award-winning products contain a Superblend of proven actives inspired by nature.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

86 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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2,9

Todas las opiniones

(86)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Neck and Cleavage Cream

I’ve read a lot of these reviews and I’m glad I didn’t listen to most! I bought the neck and cleavage cream and it’s just lovely. It smells so nice and it feels so good on my skin. I’ve used it for two weeks now and I can honestly say it’s made such a difference to the skin on my neck and chest. I actually have the confidence to wear a low cut top again!

17 de junio de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Disappointed but ...

I purchased the Gradual Tanning lotion , but unfortunately, it bought my legs out in an itchy rash after 2 uses. The smell is not pleasant either!
Update ... after an online chat with This Works, they have provided a full refund. I have to say their customer service is excellent

16 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very Disappointed

I purchased Deep Sleep Overnight Cream after smelling a sample being sold by a major retailing group. It smelled divine, i tested it on back of my hand, it was very smooth and the wonderful smell of Lavender oil lingered for ages.. I checked out This Works website and there was an offer making the product less expensive than from the retailer. However, when it arrived there is hardly any smell of Lavender, infact it's a chemical like smell. The cream does not moisturise my skin at all, my skin is normal, my skin feels very dry in the mornings. I am Very Disappointed indeed. Is this cream old and out of date or just a con? I will certainly not buy anything else from This Works!

8 de enero de 2025
Opinión espontánea
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Respuesta de ThisWorks

Hi Livvy,

We are very sorry to hear that you are not pleased with your recent purchase. We kindly ask that you get in contact with our customer service team who will be able to help you resolve this issue. Our email address is info@thisworks.com and a member of the team will be happy to help!

Kind Regards,
This Works

Valorada con 5 estrellas sobre 5

It really does work!

Decided to try the cleavage and neck serum after seeing it on Instagram. Up to now I've been using Clarins chest and neck serum and was OK with it, but the difference after just 2 months of using This Works is actually really noticeable! I took a 'before' pic after first use, and have religiously applied the produce twice a day for 2 months. Im still on the same bottle but have reordered already. The 'creases' that were visible are no longer so prominent, I still can't quite believe it!

8 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This Works products are a green wash

This Works products are a green wash - they claim to use natural non-harmful ingredients but I have just had an allergic reaction to their "in-transit close up camera" primer and my friend scanned it using the Yuka app and it came back with the lowest possible score of 1/100!

The list of harmful ingredients were shocking and included carcinogenic substances and releases formaldehyde!! This is the last thing I expected from this brand which claims to be free from nasties.

Total waste of money, and shame on the company for allowing people to unknowingly use harmful products on their skin.

2 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Hopeless website & service

The CBD products website failed to allow me to buy the goods despite entering all required info and then when I called to try to place the order over the phone I was told I'd need to tell them my banks secure code to make the payment. Utterly hopeless and unsecure.

19 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Customer Service

I placed an order and a week later you told me there had been an error with it because one of the items I ordered was out of stock. You said you would send it by next day and honour the free gift even though I had effectively not spent enough. You didn't send it until several days later and by way of an apology, you gave me a special 15% discount code against my next purchase. There was nothing special with this because a 15% discount card was in the box when it finally arrived and I have received numerous emails since, offering me 15% off my next order.

29 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Nothing about 'This Works'...

Oh boy.. it's clear I'm not the only one facing the entirely inappropriate shenanigans of this company and its dreadful quality products. So quite simply.. the pillow spray does not work - the packaging is useless.. after a couple of uses (absolutely nothing special about the fragrance - in fact, it smells really cheap and ineffective to me), the atomiser head got stuck in the lid and having eventually managed to get it free it no longer dispenses the product. So I sent an entirely polite email to the company - wondering if this was a known product fault and the response was to tell them the product codes on the packaging and send them a video. No time to mess about like that so replied asking if they could just collect it (I mean that way they can take as many videos as they like). Response was 'I have discussed this request with my supervisor and unfortunately, without these details we will be unable to process your refund as this order has passed our 30-day moneyback guarantee.' It was like the 31st day since purchase. Quite clearly they are pleading ignorant to consumer laws/rights. Immediately clear what type of business this is - especially having now read the many other dreadful encounters with this company. Yet another unscrupulous outfit to give a wide berth in future.

29 de agosto de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

No delivery communication

Going to give a neutral review of the website service, seems the delivery was handled in a reasonable time, but as they didn't communicate to me that they shipped or delivered it, and wasn't in at the time, it has been hidden in front garden for 6 days without me knowing, and only found out after asking them 9 days after placing order why my order wasn't showing as shipped. Product seems OK.

8 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ella in Customer Service was brilliant…

Ella in Customer Service was brilliant and very efficient. I had a problem with my order (my fault) and it was sorted out in superfast time. It's the first time I have shopped online with ThisWorks and I am very impressed. I haven't received the deep sleep pillow spray yet. If it works for me I will definitely be back for more.

7 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Deep Sleep Pillow Spray

Deep Sleep Pillow Spray is useless, just fragranced water. Tried it for a week - it ended up in the bin. They remove negative reviews from their website.

21 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very quick postage & well packaged.

Very quick postage & well packaged.
I’ve used their pillow spray before which was great & I read good reviews about the baby lavender oil. I looked on their website and the lavender oil was on sale for £1!! It’s normally £12, so I ordered 3 bottles.
(Still on Amazon for £12!)
The oil smells gorge and it’s very relaxing for my little one which helps them sleep.
All good & will shop from them again.

4 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pillow spay is so useful as I travel…

Pillow spay is so useful as I travel alot for work and am constantly in hotels. I've always had issues with sleeping away from home and using the spray consistently has made getting to sleep anywhere so much easier.

2 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

This DOESN'T work!

This DOESN'T work!
Slow delivery, damaged box on arrival, product doesn't do what it claims - overpriced waste of money, should have known!

18 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products!

I love thisworks products, I recently purchased their in transit no traces face pads and I love them! They leave my skin feeling refreshed and clean and I cannot wait to bring them with me on holidays. I also purchased their deep sleep spray and it really works, I've slept great and smells lovely. I'd really recommend their products!

5 de julio de 2023
Opinión espontánea
Logotipo de ThisWorks

Respuesta de ThisWorks

Hi Sorcha,
Thank you for taking time out of your day to leave this review. That's really made our day! In Transit No Traces is definitely a favourite of the in-office team's.
Kind Regards,
This Works Customer Service

Valorada con 1 estrellas sobre 5

Rancid product, and would t replace

I was bought an eye cream, as a gift. When I opened it, it was brown, and smelt really bad. I immediately contacted This Works, and was refused a replacement, as I had no proof of purchase. At the end of the day, it’s their product, which has turned rancid. I’ve never know beauty products do that, and am disgusted the company wouldn’t do anything about it

16 de mayo de 2023
Opinión espontánea
Logotipo de ThisWorks

Respuesta de ThisWorks

Hi Kat,
I'm sorry to hear that you've had this experience with our My Wrinkles eye cream that was gifted to you. Unfortunately, as we can not tell how long ago this product was purchased or where it was purchased from, as you were unable to provide an order number or proof of purchase for us to review in which we require to offer you a replacement, we were unable to send you a replacement as per our terms and conditions.

However, we did offer a 20% discount code for you to use as a goodwill gesture instead. We hope this is a suitable resolution for you and please let us know if you have any further questions.

Kind Regards, This Works

Valorada con 5 estrellas sobre 5

This Works is a skincare powerhouse

This Works is a skincare powerhouse! Their Morning Expert Hyaluronic Serum and Deep Sleep Pillow Spray are pure magic. The serum hydrates and brightens my skin, while the spray lulls me into a blissful slumber. Top-notch customer service and an eco-friendly approach make them a five-star brand!

22 de abril de 2023
Opinión espontánea
Logotipo de ThisWorks

Respuesta de ThisWorks

Hi Matt! We're delighted to hear you're fan - thank you for taking the time to review us! Hyaluronic Serum is a personal favourite of many of ours in the office.
Kind Regards,
This Works

Valorada con 1 estrellas sobre 5

Absolute criminals

Absolute criminals. They claim they give you a refund if the product does not work for you and it is sent back. I have messaged them 5 times now and they keep saying it’s been sent to customer services as urgent! They don’t refund you as they say it’s a s am! Avoid!

28 de abril de 2023
Opinión espontánea
Logotipo de ThisWorks

Respuesta de ThisWorks

Hello, a member of our customer care team has been in touch with you regarding your return. If you could kindly email info@thisworks.com, we will be more than happy to assist.

Update 09/05/23
Hello,
We have tried reaching out to you regarding this return. Please kindly contact us on info@thisworks.com, and we will be happy to help.

Update 11/05/23
Dear Sam,

As you were unable to retrieve your proof of return, as a gesture of goodwill we have refunded you for your order. We hope that this is a suitable resolution for you and please elt us know if you have any further questions.

Kind regards,
This Works




Kind regards,
This Works

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