Tidio Opiniones 

No email that my subscription is going to be auto-renewed. You can't charge someone's bank account without telling them. Really poor service.

Also bots are useless and do not do anything.

Cancelled service. Not happy.

I contacted tidio because I got scammed by a fake company and they were using tidio to communicate with costumers. I explained the situation and they really took everything serious and banned the scammers from using tidio. I’m glad they were helpful and able to help me so this don’t happen to anyone else. Btw the name of the scammers company is ADIPEXSTORE.COM they still out there. Thank you TIDIO costumer service.

I received an automated notification which implied that "upgrading" my account would resolve my issues, so I upgraded. Unfortunately, nothing improved. The long list of problems persist. I contacted Tidio customer service within hours of making the "upgrade" but they refused to help with a refund nor have they offered any type of remedy/recommendation. I have been bamboozled. This is not a good company.

They doubled the values ​​without prior notice and they charge you to the associated card, then they do not want to return your money or cancel the service, you write chats, emails and they stop responding, do not use tidio, they will scam you

Scammers vastly using tidio to scam people. They seem legit but when you figure out it's too late. Apparently tidio is not verifying their customers at all. Like anyone can use it. Therefore stay away from it if you care about your business's reputation.

Very bad service!! You write to them and they do not reply!! You tell them that you want to file a complaint and still no one replies!! Use alternatives!! There is no support!!

Same experience had my subscription autorenew - no notification. I did send notice taht I am cancelling. Then I find out- they just more than doubled the price without even letting us know. Suddently you pay for an additional member. Ther is no customer serviec support. And I am now fighting to get back my money. And just crap software -use hubspot! AVOIDDDDDD!!!

Shocking - they just more than doubled the price without even letting us know. AVOIDDDDDD!!!

In comparison with other chatbots, tidio has been great. No much restrictions on the free version.

Deducted $1000 with no warning. The service fills us with SPAM, USELESS

I have no idea why everyone is hating on Tidio, it's probably the best live chat for small businesses. I've had great experience with them

I want to share my recent experience with TIDIO CHAT to warn others about their unscrupulous practices. I signed up for their service and encountered numerous issues within the first month. The chatbot responses were inconsistent and unhelpful and lacked customer service, leading me to cancel the app due to its apparent inefficiency.
To my shock, TIDDIO.com continued charging my card for four months after I canceled, despite clear evidence of cancellation confirmed through their chat BOT. They say the chatbot did not provide the right information. This is not only a blatant lie but also raises questions about the functionality of their app if their BOT can't provide accurate information.
It's evident that TIDIO.COM is either intentionally misleading users or hiding behind a faulty chatbot to make unauthorized charges. I have irrefutable evidence of my canceled subscription and ongoing charges, proving their fraudulent practices.
Steer clear of this company and explore alternatives that prioritize user experience and transparency. There are countless apps out there—don't fall victim to the premature adventures of apps that pop up daily. The app must offer a free trial to prove they are good enough, instead of pulling the customer's card for Unethical Practices, and accept if the customer wants to leave!

So far, I have been using the free trial and then the free plan. It works great for simple chat flows.
chatbot can be done very advanced with a lot of functions to make a long bot conversation.
definitely recommended for new/small business

I enjoyed the trial period, even with the bugs (like persistent visitors who are no longer active that you can't clear, and apparently no ability to tailor welcome messages to geo located customers), but trying to upgrade to a paid service has turned me off.

They claim it's 29 euros a month, but they neglect to tell you it's an annual payment, so they took 290 euro immediately (with a discount to make you feel better about being conned?).

Not only is that deeply dishonest, I believe it's also an illegal practice in the EU and has been for many years.

Even with that I was ready to swallow the cost and continue to try it, but my service never upgraded, it devolved from the free trial to become completely useless. I can't do anything at all with it, it tells me less information than Google Analytics. Can't communicate with customers at all. I dread to think what would have happened if I'd done any further integration.

Now, instead of going along with it and trying the paid service, I'm seeking a refund and uninstalling.

It's a real shame, because this would be a great service and be extremely useful to our business, but they've forced me away with all this dishonest nonsense.

I'll be trying a different service and would not recommend Tidio.

UPDATE:
Tidio has responded here, but three days later they have not closed the dispute via PayPal and refunded the money taken from my account.

We have use Tidio when a web developer added it for us. It was easy to set up and use cheap and cheerful. The think I personally hated was that you had to log into Tidio every time and the wasn’t a Tidio inbox built in. You have to mess about logging in and loading it all up. It all seemed a massive hastle when you think you’re doing this once a day. Then you would have to email customers from your email account. The wasn’t any integration to tie all message into one space on Tidio.

The staff where supportive and helpful that I spoke to on a number of occasions tho.

I've been waiting for customer support for days. This is not a good app to setup if you need support of any kind, Tidio simply does not respond.

I've been a Tidio user for a while now, but my recent experience with their billing and customer service has initially left me extremely disappointed and frustrated.

Billing Practices: Tidio recently renewed my annual subscription without any proper notice. I was charged a significantly higher amount than the previous year, and this came as a complete surprise. In my opinion, this lack of transparency is simply unacceptable.

Customer Service: When I realized the exorbitant charge on my account, I immediately contacted Tidio's customer support via chat. The process to cancel my plan was not user-friendly, and it took me some time to locate it. Moreover, during this chat interaction, I explicitly requested a refund. To my surprise, the customer representative assured me that there was no need to send a separate email for the refund, directly contradicting their own terms and conditions.

Thank god there are still humans taking care of client support and after insisting they did accept my request so that's why i am adjusting my rating from one to 3 stars still it is not ethical to quadraple the fee and then resist the refund process.

Be very careful. I have been scammed by a company using tidio for its communication. All looked legit online. This involved a courier company out of NC with a supposed home office in Maryland. I feel stupid falling for a scam and have learned an expensive lesson.

very good live chat application for my small business

Probably the best chat for small businesses. Everything works great, and their support is very responsive. The price becomes a little bit higher when you have multiple operators. Very easy to set up