Tidio Opiniones 

Very useful project, Helpful for customer support

Great customer service! Miguel was lightning fast answering questions, and sharing useful links to assist with my issue.

SUPER, działa idealnie, mega obsługa klienta.

Miguel was helpful and quick at responding.

I recently had the pleasure of interacting with Tidio's customer service team, and I am beyond impressed with the level of support I received. From the moment I reached out with my inquiry, the team was responsive, knowledgeable, and genuinely eager to help.

The support representative I worked with was exceptionally patient, taking the time to thoroughly understand my issue and provide clear, step-by-step guidance. Not only did they resolve my problem swiftly, but they also offered valuable tips on how to maximize the features of Tidio for my business needs.

What truly stood out to me was their dedication to ensuring I was completely satisfied with the solution. They followed up to check on my progress and made sure that all my questions were answered. This level of commitment to customer satisfaction is rare and highly commendable.

Tidio's customer service goes above and beyond to deliver an outstanding experience. I highly recommend their services to anyone seeking reliable, efficient, and friendly support. Thank you, Tidio, for setting such a high standard in customer service!

I have used Tidio for several years now. Clients are extremely happy to have a quick and easy way to contact us. The support Tidio offer is great also.

The software is affordable compared to other brands and has similar features, Arek from support was very helpful and patient in helping me set up the chat system, would recommend to anyone looking for an affordable live chat, full of features on there website.

Thanks to Piotr, a very patient and supportive personal agent from Tidio. As my first expereince working with customer-service chat app, I'm able to set up our Tidio Panel properly and resolve some problems to have all functions that we need and ready for the launch. Thanks to his prompt knowledge about system and current situation, I was well guided to set up useful Flow and knows of on-going developed function that may be useful for us when it goes live. Definitely recommended to all who need a chatbot or customers' service live chat!

Very clear, helpful and easy to use service.

Ive been using Tidio for about 2 years now and couldn't recommend it enough. The team are brilliant and super helpful

Tidio is the best service I've used to help with customer service. Nothing compares. The people there make it a joy to use the services they provide. Best decision we made was using Tidio.

Fast and efficient support whenever there is a doubt about some new feature

Signing up for Tidio was my worst mistake over the years. I've lost hundreds of dollars in chargebacks due to Lyro not transferring to operator or creating Tickets. And probably thousands of dollars because of bad reputation.

And I cannot put a price on my nerves.

My customers tell us that "our customer service SUCKS", only because of Tidio.

Save yourself from endless stress and go for literally ANYTHING else other than Tidio.

Extremely helpful and attentive.

Hopefully the costs to run Lyro AI decrease in future

Sick people. Manipulative group of ppl trying to keep you on hook. Not recommended

I’ve been using Tidio for more than three years for my small e-commerce business and I just love it! The panel interface is clean and easy to navigate, they keep releasing more and more useful features (also with AI) and their support is super helpful :) honestly I can recommend this tool for anyone interested in boosting the sales and improving the customer service

***EDITED 7/5/24***
I'm updating to 3 stars, as they refunded me for unused service and it was a good full-featured entry level chat platform. They didn't technically have to do that, but they did and that does carry some weight! It did take escalating it all the way up to head of customer service, but they did what they said they would do.

***ORIGINAL***
Not a good company. Used them for my business for 3 or 4 years. They quadrupled their price in a short period of time recently, came out with a terrible AI tool (Lyro), can't use their API unless you are on Tidio+ ($500/mo), platform is unable to capture the initial landing url, and they won't refund you for unused months when you want to stop using their service. They said it was in their terms (which it is), but that doesn't mean they can't refund you, they just won't. Their platform is also NOT SCALABLE at all. If you have a few users (say 3-5) and you want to add a few more, you essentially have to make a huge price jump to another tier, which is ridiculous.

BAD experience.

Edit: 6/14/24 - Yes, Tidio is in touch via email, but they literally just repeated their same response back to me... we won't refund you.

Looks nice at first but it´s really expensive.
Complicated licenssystem.