We ran into some hiccups trying to set up Tidio in our tech stack, but after a few messages with their support crew, we have everything rolling smoothly. Tidio now allows us to offer AI-guided support... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Tidio’s AI replies were very good, but for two months of trying, its Customer Support was the worst I have ever experienced. I am persident of a small court reporting company that to learn started wi... Ver más
La empresa ha respondido
I contacted tidio because I got scammed by a fake company and they were using tidio to communicate with costumers. I explained the situation and they really took everything serious and banned the scam... Ver más
La empresa ha respondido
Easy messaging platform. We use Tidio for help on addressing some of the common quesitons without the needs of support agents and are currently learning how to use flows to pivot customers to help sel... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Tidio is a customer service platform that integrates live chat, chatbots, AI agents, automation, and help desk ticketing into a single workspace. Tidio enables businesses to manage conversations across websites, email, and messaging platforms such as email, Messenger, WhatsApp, and Instagram. Tidio offers tools for real-time chat, automated responses, and AI-supported customer service through its Lyro virtual agent. Designed for ease of integration with CMS and e-commerce systems, it supports multilingual interactions and provides a centralized inbox for multichannel communication. ✅ Intuitive help desk tools to boost customer satisfaction with real-time interactions, omnichannel communication, and smart ticketing. ✅ No-code sales automation to increase conversions with 40+ plug-and-play templates. ✅ A truly conversational AI that automates up to 64% of customer interactions, saving valuable time for your team. Join 300,000 online businesses of all sizes that trust Tidio for exceptional customer service. Begin your Tidio experience with a free 7-day full-featured trial. Free plans are also available.
Información de contacto
Al. Wojska Polskiego 81 , 70-481, Szczecin, Polonia
- support@tidio.net
- www.tidio.com
3,7
Medio
225 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 75% de las opiniones negativas
Suele responder en menos de 1 semana
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I've tried a few live chat platforms…
I've tried a few live chat platforms and Tidio is my favorite. Their dashboard is easy to use and the customer side UI looks beautiful.
22 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hello Mike! We're always happy to know the changes we made to our UI are effective and that navigation through the panel is not difficult for our customers.
helpful staff
helpful staff, very friendly.
Always resolve issues with ease.
18 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hi there Ethan! Our staff is doing their best to offer top-notch support and solutions to any issue you may encounter.
Great Response Time and Feedback to my…
Great Response Time and Feedback to my Specific Question.
16 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hi Ryan -- your review made our day!
quick and helpful
14 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hello Carli! We're happy to know our Support was fast and efficient :)
Absolutely horrendous experience
Absolutely horrendous experience. I have been using Tidio for about 1 year for my business (the app sucks and I would routinely miss messages from customers etc) - I had been paying $19/m the whole time then randomly last month they put me on a plan that was $59/m!! 3x what I was paying before.
I messaged them to ask for a refund or to put me on a lower plan and they just said no and refused to give me any sort of compensation.
Absolutely awful business practice and I've moved to crisp chat instead.
25 de septiembre de 2024
Opinión espontánea
Respuesta de Tidio
Hi Konstantin! Thank you very much for your amazing review!
Thank you so much for your quick…
Thank you so much for your quick response and the warmth of your support team. Your excellent customer service has made a positive difference, and I am very grateful!
10 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hello Guadalupe, we can't express how fulfilling it is to know our support is that impactful :)
Tidio is a great tool to automate your…
Tidio is a great tool to automate your customer support with AI and different work flows. Support was super helpful when I had questions, good experience so far! I tried many other tools before but Tidio for me is the best one so far!
10 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hello Jeffrey! We're really happy to know you're satisfied with our support and the product:)
Great experience with Tidio Customer Support
Great experience with Tidio customer support today through their Live Chat.
10 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hi Lesley! Thank you so much for your kind words!
Very Good Service, Good Team
They are very pleasant folks and the service works. I am hopeful that some of our feature requests will be heard and implemented. But it's a great tool!
9 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hi Talha! We really appreciate incoming feedback from our customers. It really helps with the future updates.
Quick to reply and solve the issue
Quick to reply, answered my question with ease and confirmed when the answer was not readily known. Very friendly and professional. Made it easy.
8 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hello Geoffrey! Your kind words are really appreciated.
Respuesta de Tidio
Hello there, thank you for the review!
Great service from Miguel
I had an issue with our chat showing me as offline, but this turned out to be a user error on my part. Miguel on the other end of the chat was very quick and helpful. The initial conversation we had ended as we had thought the 'issue' was resolved, and I was easily able to pick this back up with Miguel after requesting to speak with him.
8 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hi Dan! Thank you for your review! We're doing our best to provide fast and efficient support!
Amazing onboarding support
Amazing onboarding support. Got set up in minutes with help from Raquel :)
3 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hi Ido! We're so happy to have Raquel in our Team:)
Customer service/tech support was great…
Customer service/tech support was great in answering and resolving any concerns I had
2 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hi Patrick, we're really grateful for your feedback regarding our support.
Easy & quick communication.
Easy, quick communication and answers to my query. The Lyro chatbot has the best knowledge scraper I've tried so far.
1 de octubre de 2024
Opinión espontánea
Respuesta de Tidio
Hello Amy, your review made our day!
Raquel and Carlos were awesome!
Raquel was amazing! She was very responsive and was able to escalate my issue and she and Carlos resolved it!! Great customer service!
30 de septiembre de 2024
Opinión espontánea
Respuesta de Tidio
Hi Leticia! Thank you for your great feedback regarding our support, both Raquel and Carlos are stellar in their job!
Respuesta de Tidio
Hello Eninat, thank you so much!
I am just getting started with Webpage…
I am just getting started with Webpage Chat for my business. Setting it up is a breeze and the customer service is quick and friendly. So far it's what I was expecting
30 de septiembre de 2024
Opinión espontánea
Respuesta de Tidio
Hello Aaraon! We're happy to know you've been satisfied using Tidio and we'll do our best for it to stay that way:)
Struggling with cloning a flow with…
Struggling with cloning a flow with Facebook messenger and Raquel not content with explaining the process set the whole thing up for me. Super star.
27 de septiembre de 2024
Opinión espontánea
Respuesta de Tidio
Hello Kelvin! Thank you very much for this amazing review and appreciation of Raquel!
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