Tidio Opiniones 

Nice team , Tidio plan + for us changed our entire customer experience. It support multiple website and platforms , all in one solution.

Miguel Helped me get our account on track

Greta work Tidio

I’ve been using Tidio to enhance customer service across multiple platforms, and overall, it has been a great experience. Setting up the chatbot for Facebook, Instagram, and WhatsApp was straightforward, and the ability to create custom menus and automate responses has significantly reduced the workload for my team. The platform’s integration with our sales process, such as generating tickets for qualified leads, has streamlined our customer acquisition.

However, my main issue lies with Tidio's Lyro AI. I’ve set up an interactive menu to help customers check service availability in their area. Ideally, if coverage is unavailable, I’d like the chatbot to automatically end the conversation. If coverage is available, it should provide the necessary requirements for signing up and forward the customer to a sales agent. Unfortunately, Tidio doesn’t allow triggers or actions based on Lyro's responses, which forces my agents to spend time on cases where we cannot offer our services. More control over the chatbot’s actions, such as the ability to auto-generate tickets or make decisions based on AI responses, would make the platform even more efficient.

Despite this limitation, Tidio remains a valuable tool for improving response times and enhancing customer satisfaction. I would highly recommend it to anyone looking to optimize their customer communication process.

They give me the solution what i wanted and they gave me solutions that i didnt know that a wanted so it was very usefull

Timely and kind.
Answered all my questions.

I had a problem where certain devices (mobile or PC) would not display the Tidio Chat Bot after a successful install using the "add plugin" method. After contacing support via email, I was told to add in some code to Elementor in case there was an issue with the installation, but the problem remained. It was eventually traced by Tidio technical support (Raquel) to a plugin called "Complianz". After being instructed on how to edit the Complianz plugin, everything was perfect. It may have taken just under 24 hours to resolve the problem, but the support and customer service from Tidio technical was prompt, polite and overall outstanding. As for the app. So far I can say it is also outstanding and great value.

Good app - there are some features that are payment gated so you are slightly limited with a start up business budget but overall would highly recommend this app - their support team are really good and quick to respond!

A user-friendly tool with uber-friendly support! Though the interface is easy to navigate on my own, anytime I have a question, the Tidio team is ready to help.

prompt service.. I hope our issue is resloved

Carlos was really helpful in how to use the widget. Tidio has been really helpful is creating new sales as a lot of customers would like to ask questions about the product before buying.

Always friendly conversations that are easy to understand with Raquel. Quick response times by chat or email.

Perfect customer service.
Lovely people and a reliable company to use.

He was patient and answered all my questions!

Ich nutze Tidio schon seit Jahren und bin absolut zufrieden mit der Seite.
Das Tool funktioniert super und seit dem letzten Update mit Lyro gibt es sogar einen KI Assistenten.
Super zufrieden mit dem Tool und meine Kunden ebenso :)

We've meeting using Tidio for several years and are very happy with the product, service, and pricing. Their customer service team is very responsive.

One i eventually spoke to a Human the service was outstanding

For 8 months I have attempted to cancel my subscription and as they have ACH they refuse to cancel saying they have a process. I have multiple emails and chats. Finally I had to get my bank to issue a new account number

The technician was very helpful and polite.

Tidio has phenomenal customer support! Very patient!

Great app, multiple device compatibility as well as easy website implementation.