TLX Opiniones 

511
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My son bought a Tv from EBay at the weekend when they had a 15% discount event on which required the purchase to be over £9-99 and within certain dates. Unfortunately, although he tried, he wasn’t abl... Ver más

Valorada con 5 estrellas sobre 5

Have never used this company before and l can only say it is a true pleasure doing business with them. What brought arrived on time and was supplied with lots of information about what was happaning e... Ver más

Valorada con 5 estrellas sobre 5

I have bought a lot of items from this company through ebay and found them to be brilliant. The items are well described and usually in a much better condition that the description. If anything is not... Ver más

Valorada con 5 estrellas sobre 5

Dear Jatinder, First of all, thank you very much for everything. I carefully checked the package, and everything was included as expected. I have been using it for two weeks now, and so far... Ver más


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

511 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(511)

28 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great price

Great price, phone in excellent condition. Happy customer

8 de septiembre de 2024
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Respuesta de TLX

Hi James!

Thank you for sharing your positive experience shopping with us.

We hope to see you again soon!

Kind Regards
The Kazoop Team

Valorada con 5 estrellas sobre 5

First time ordering with Kazoop and it…

First time ordering with Kazoop and it was a pleasant experience. Item shipped very quickly same day, arrived in great condition and was basically as good as new despite advertised as grade B1. Highly recommend.

6 de septiembre de 2024
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Respuesta de TLX

Hi Jonas!

Thank you for your 5-star review.

We really appreciate you taking the time to share your experience with us!

If there’s anything else we can help you with, please let us know.

Kind Regards
The Kazoop Team

Valorada con 5 estrellas sobre 5

A problem sorted , first class

Had a problem with a coffee machine. This was sorted to a first class degree with ease and no problems. Can't fault this company at all. Very happy to know that their customer service means I would recommend to anyone.

11 de septiembre de 2024
Opinión espontánea
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Respuesta de TLX


Hello Paul!

Thank you for leaving a 5-star review.

We're delighted to hear that you're satisfied with your purchase. I will make sure to share your feedback with the appropriate departments.

If you need any assistance with setting up the product, or if you have any questions, please don't hesitate to contact us.

Best regards
The Kazoop Team

Valorada con 5 estrellas sobre 5

great customer service from Kazoop

Bought a laptop from Kazoop, found a small problem that was sorted very quickley, great customer service, with quick replys to your emails / messages. would highly recomend. Cheers Ken.

11 de septiembre de 2024
Opinión espontánea
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Respuesta de TLX

Hi Ken,

Thank you for your 5-star review. 🙌

Kind Regards
The Kazoop Team

Valorada con 5 estrellas sobre 5

Anita a credit to a great company

Ordered a set of headphones with dongle .
Have to say they arrived super fast , they were in a sealed cardboard box each item in own bag and on top of that all bubble wrapped !
Lovely leaflet explaining after care get in touch .
The headphones were classed as B+ but have to say looked like brand new

The dongle wasn’t working and I contacted Anita at the company to be told a new set would appear and apologies .
This has been arranged for tomorrow not even 48 hrs since I contacted them .
The company has a great ethos good old fashioned brilliant care looking after there customers .
Anita is a pleasure to deal with and an asset to the company I hope they appreciate her 😉

I am looking to purchase other goods and will be looking at there site first for my bargains

Highly recommend
***** update ******
Other set of headphones came as they said .Again great condition this set , was actually in genuine box and had charging cable too a bonus !!
Although first set purchasing knowing no box or cable was still a brilliant buy .
I’m looking at buying ps4 headphones for a family member as I type this from them .

10 de septiembre de 2024
Opinión espontánea
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Respuesta de TLX

Hi there,

Thank you so much for your 5-star review.

We are so pleased you're happy with your purchase experience! I will pass your feedback onto Anita, as I know she’ll be thrilled to hear how happy you are.

If you have any questions in the meantime, please do ask.

Kind Regards
The Kazoop Team

Valorada con 4 estrellas sobre 5

Used this company through Amazon

Used this company through Amazon. Customer service was superb when requested a replacement for a faulty item - I guess I had to knock a star off for the fact the original item didn’t work in the first place. it’s good to deal with people who do what they should these days.

4 de septiembre de 2024
Opinión espontánea
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Respuesta de TLX

Hi Chris!

Thank you for your 4-star review.

We are thrilled to see your feedback, it's really appreciated!

Kind Regards
The Kazoop Team

Valorada con 1 estrellas sobre 5

I ordered Refurbished mobile with…

I ordered Refurbished mobile with slight scratch on it. I think the speaker is faulty When I listen to someone speaking or Audible their voices are not clear. You haven't responded to emails & no one answers the phone. Call me pls 07895324779

26 de agosto de 2024
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Respuesta de TLX

Hi Andrea,

Thanks for your review.

I'm sorry we got it wrong this time around, I can see we sent you a returns label straight away.

Thanks
The Kazoop Team

Valorada con 5 estrellas sobre 5

Would recommend this company to friends…

Would recommend this company to friends and family, will be back.

Thank you.

Dean Harrison

21 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi Dean,

Thank you so much for your kind words! We're thrilled to hear that you'd recommend us to your friends and family and that you'll be back. Your support means the world to us, and we're grateful for the opportunity to serve you.

We look forward to welcoming you back soon!

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

No one can understand how good these…

No one can understand how good these people are.try it.they go above and beyond.belive me I know.any issues you have they are on it straight away.you will not be dissapointed...Stephen oglesby Liverpool.

15 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi Stephen,

Wow, thank you so much for your amazing feedback! We're beyond grateful for your kind words and your trust in us. It means a lot to know that you've had such a positive experience, and we're always here to go above and beyond for our customers.

We truly appreciate your support and look forward to continuing to serve you!

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

Amazing customer service

I had to contact the company because I thought there was a problem with my new phone, but there wasn't it was my inexperience with phones anyway spoke to a lovely lady called Anita, she was amazing couldn't have been anymore helpful, I would highly recommend this company

21 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi Donna,

Thank you so much for your lovely feedback! We're thrilled to hear that Anita was able to help you and that you had such a positive experience with us. It's wonderful to know you'd highly recommend our company, we truly appreciate your support!

We're always here if you need anything, and we look forward to serving you again.

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

Absolutely pristine condition phone

Absolutely pristine condition phone, no signs of use anywhere. I bought A grade and I think it's a brand new phone they've sent me just unsealed. Had a bit of a nightmare with the delivery at no fault of the seller and they went above and beyond to help. Would definitely buy from again and would highly recommend them if you are looking to buy a phone. The support from Anita was prompt and helpful A++++++. Thanks again and good luck with your business!

15 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi Douglas,

Thank you for your fantastic review! We're so pleased to hear that you're happy with the condition of your phone and that Anita was able to assist you during the delivery process. Your recommendation and kind words mean a lot to us!

We're grateful for your support and look forward to helping you again in the future. Best of luck to you as well!

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

TV purchase

I bought a TV, and despite a couple of technical issues I couldn't be happier. Anita especially was very helpful is sorting my problem out.

14 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi Alex,

Thank you so much for your feedback! We’re glad to hear that, despite the technical issues, you’re happy with your TV. It’s wonderful to know that Anita was able to help resolve the problem, and we truly appreciate your kind words.

Thanks again for your support, and we’re always here if you need anything in the future!

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

Entirely positive, GREAT customer experience getting a Hoover delivered

Firstly, their customer experience is miles ahead of the competition, both in terms of customer service, and honesty about products. I bought a "B+ grade" Hoover HL410 Pet that was advertised as refurbished, but not cleaned. The photos looked way worse than was actually the case, and it all came up shining with a non abrasive scourer and a little Cif cream in under 5 minutes. Hoovered out the brush roller with another Hoover, and put everything together which really was child's play. The cleaner is a quality build, and the company kept to timeframes and checked in meticulously well. Can't praise them enough, really, this experience was positive from start to finish, and I've got this madly modern, still sold by Hoover for over £220, HEPA filtered cleaner for under £50. Only downside... they couldn't get Henry Cavill to deliver it, lol!

13 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi Dale,

Thank you for your amazing review! We're thrilled to hear that you had such a positive experience with us and that you're happy with your Hoover purchase. We appreciate your kind words about our customer service and honesty—we always strive to go the extra mile!

It's great to know that the cleaner exceeded your expectations, and we’re so glad the process was smooth from start to finish. As for Henry Cavill, well, we’ll keep working on that! 😄

Thanks again for your support!

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

Buy with confidence

Bought phone from their eBay store. Arrived in better condition than expected via next day delivery. Great service, value and communication including a post-delivery co-operation that was greatly appreciated.

8 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi there,

Thank you so much for your kind review! We're delighted to hear that your phone arrived in even better condition than expected and that our service, value, and communication met your expectations. We're especially glad the post-delivery support was helpful!

We truly appreciate your business and look forward to serving you again in the future.

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

Impressive customer service.

I had an issue with the item I bought from the company .When I emailed the company their communication exceeded my expectations. I received a replacement straight away I was completely impressed with professionalism and customer service.

12 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi there,

Thank you for your wonderful review! We're so glad to hear that our communication and service exceeded your expectations, and that we could promptly resolve the issue with your item. Your kind words about our professionalism and customer service mean a lot to us.

We truly appreciate your support and look forward to serving you again!

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

All good thank you!

27 de julio de 2024
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Respuesta de TLX

Hi Emma,

Thank you for your feedback! We're glad to hear everything went well, and we appreciate your support.

If you ever need anything in the future, we’re here to help!

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

Great shopping experience

Got my partner a phone it came on time, it was easy to order and partner is happy with it.

30 de julio de 2024
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Respuesta de TLX

Hi Holly,

Thank you for your great feedback! We’re so pleased to hear that your partner is happy with the phone and that the ordering process was easy and timely. Your satisfaction means a lot to us!

If you need anything else in the future, don’t hesitate to reach out.

Best regards,
The Kazoop Team

Valorada con 5 estrellas sobre 5

Beautiful item at a very competitive price

This is the second time that I have purchased a John Lewis velvet bedspread from this seller at an extremely competitive price. My recent one arrived in the original packaging with labels and in perfect condition, a beautiful item.
There was a slight issue with the Royal Mail delivery and tracking but I contacted Anita in customer services via email and it was resolved very quickly. A very happy customer.

9 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi there,

Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your John Lewis velvet bedspread and that it arrived in perfect condition. We’re also glad to know that Anita was able to resolve the delivery issue quickly for you.

Your satisfaction is our priority, and we truly appreciate your continued support. If you need anything else, please don’t hesitate to reach out!

Best regards,
The Kazoop Team

Valorada con 1 estrellas sobre 5

Not good but subsequently rectified

My hedge trimmer kit arrived with no battery or charger. I emailed the evening of receipt and spent two hours trying to get through on the phone. Very frustrating. However, I did get a call back, and it turns out the article was incorrectly advertised as including the battery and charger. and the price was compatible with body-only supply. We agreed a compromise with a substantial discount on the purchase price, so overall I am disappointed, but recognise this was an honest mistake, and the supplier did their best to put it right.

8 de agosto de 2024
Opinión espontánea
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Respuesta de TLX

Hi Mike,

Thank you for your honest feedback! We sincerely apologise for the frustration you experienced with your hedge trimmer kit. We understand how disappointing it can be when expectations aren’t met.

Due to being short-staffed, we were working hard to get back to everyone as quickly as possible, and we appreciate your patience during that time. We're glad we could reach a compromise and offer you a discount, and we appreciate your understanding regarding the mix-up with the advertisement.

Thank you for recognizing our efforts to resolve the situation. Your support means a lot to us, and we hope to serve you better in the future!

Best regards,
The Kazoop Team

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