Toomey Motor Group - Toomey Chery Basildon Opiniones 

83
TrustScore: 4.5 sobre 5

4,6

Automotive Retail Park, West Mayne, SS156RW Basildon, Essex, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The guys at the Basildon bodyshop were brilliant, both with their advice and the professionalism of work. Very happy, have used them previously and would use them again without hesitation - thank... Ver más

Valorada con 5 estrellas sobre 5

Great service. Prompt courteous and efficient! thanks to Nikky for making it happen. And big thanks to Michael for his help getting us parked and booked in when we arrived! Overall great experience!

Valorada con 5 estrellas sobre 5

Great customer service from Marcel Rogers at Basildon. My daughter had an intermittent scraping noise from a wheel and couldn’t get it looked by service for a week (which is not so good) but Marcel in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My car had its annual service today. I was greeted by Sofia at Toomey Basildon. Extremely pleasant young lady i was made to feel very comfortable Sofia made conversation which I really appreciated and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Servicio de chapa y pintura
  3. Taller de reparación de automóviles
  4. Mantenimiento y reparación de automóviles
  5. Concesionario de vehículos de motor
  6. Concesionario de automóviles usados

Escrito por la empresa

New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.


Información de contacto

  • Automotive Retail Park, West Mayne, SS156RW, Basildon, Essex, Reino Unido

  • 01268 427801

4,6

Excelente

TrustScore: 4.5 sobre 5

83 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 86% de las opiniones negativas

Suele responder en menos de 1 semana

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4,6

Todas las opiniones

(83)

2227 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Here I am still without my car

Here I am still without my car, that is still the Toomey Vauxhall Basildon. 5 months in … nearly 6 months for a car I am paying on finance, I haven’t been able to drive. They are taking the absolute mick! Yes they finally gave me a courtesy car after 4+ months without a car. But their poor communication still is not on. I haven’t specifically requested confirmation of how it will affect the wet belt just sitting in oil, for all these months the car hasn’t moved! This is out of my control because of Vauxhalls error. You replaced the ECU that I have paid £2k for but the ECU has not been coded to my car properly, so here we are waiting (already nearly 2 months) since you ordered the part and still no ETA I’m sorry how shocking this. I have heard of a number of other people that have had issues with yourselves as Basildon so I’m not the only one. I have made a complaint previously with Toomey it was palmed off. I have emailed the Jak and his manger j Becker but no response for over a week now. It’s not acceptable. I have made a complaint with my finance company too.
I would avoid using these as a garage for cars and also not to buy from them as they will sell you a wrecked car, they don’t have any care at all. It’s been 3 years of hell with Vauxhall at Basildon.

15 de marzo de 2026
Opinión espontánea
Logotipo de Toomey Motor Group - Toomey Chery Basildon

Respuesta de Toomey Motor Group - Toomey Chery Basildon

Dear Lisa,

We’re very sorry to hear about your experience and the frustration this situation has caused.

Please be assured that this matter has been escalated, and our senior management team is actively involved. We would also like to highlight that Jak on our service desk has maintained communication with you in order to assist where possible. Our Aftersales Director has responded to you directly and is currently awaiting your reply so we can progress things as quickly as possible.

We appreciate your patience and would encourage you to respond to their email so we can work towards a resolution.

Kind regards
Toomey Vauxhall Basildon

Valorada con 5 estrellas sobre 5

The staff and service are really good

The staff are really good. The video link explaining the service reported about all major things was excellent. I really liked the service. The 2 service EMI plan is also good. But I feel like getting 2 years payment at once is at higher end may be you could charge for one year.

10 de marzo de 2026
Opinión espontánea

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