Travelpro Opiniones 2

DO NOT BUY FROM TRAVELPRO. Travelpro heavily advertises their warranty, but the reality is that every step of the process is designed to put the burden on the customer so they can avoid actually honoring it. My zipper pull broke off within less than a year of normal use and my claim was denied -- not because it wasn't valid, but because they claimed parts weren't available. A 15% discount code is not a warranty resolution.
On top of that, I registered my product, received a confirmation email, and when I went to file my claim they told me they had no record of my registration. Conveniently. Without a registration on file they can cite lack of proof of purchase and close the case. It's a tidy little system.
The bag failed quickly. The warranty is a marketing tool. Save yourself the headache and buy from a brand that actually stands behind their products.

Misleading Return Policy – Bait and Switch Customer Service
Before purchasing, I used Travelpro.ca’s own AI chat to specifically ask about the return policy, as I wouldn’t be using the luggage immediately. The chat clearly stated a 100-day trial return policy. Based on that information, I made my purchase.
When I finally used the luggage and found it functionally unsuitable (the tote unbalances and topples when stacked on the carry-on), I contacted Travelpro to return it — only to be told the 100-day policy applies to U.S. orders only, and Canadian customers are limited to 30 days from delivery.
At no point during the chat was I told this distinction. I made a purchasing decision based on information provided by their own customer service tool, and they refuse to honour it.
This is a failure of accurate disclosure and basic consumer trust. If your AI chat gives incorrect information that influences a sale, standing behind that information is the ethical minimum. They declined.
I would not purchase from Travelpro Canada again and urge others to get all policy details in writing before buying.