Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Ver más
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Consulta las opiniones de los clientes
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold.... Ver más
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My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Ver más
La empresa ha respondido
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Información de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Really fantastic and understanding team.
28 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Badi,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim settled promptly and without fuss.
Always someone to speak to if necessary. Online claims process straightforward and prompt settlement. Thank you.
13 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Miss Cross,
Thank you for taking the time to give your feedback. Firstly, we would like to take this opportunity to offer our dearest condolences for your loss. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
had to claim for redundancy
had to claim for redundancy - the claims team are great, easy to talk to via phone or email. quick replies and always paid claim on time
21 de octubre de 2024
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Simple and efficient claims service
We had to make 2 claims due to circumstances but they managed them really quickly with minimal input from us. They were accessible and easy to contact when we had queries, and it was simple to upload documents. It was an upsetting time for us but Dawn was very professional and kind through all our contacts with her.
6 de octubre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service
Great service, so easy to organise the settlement with. Thank you.
14 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I cannot fault this company
I cannot fault this company, the all claim procedure was reasonably straightforward and sympathetic to the stressful situation we were in with our pet Riley’s condition. Payment was prompt and correct.
Very grateful for the personal touches.
17 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful, reliable, ontime
Ok. Lost my job last year and had to claim from Trent services for my mortgage to be paid.
They were very helpful in providing the information to get everything started and helpful when I forgot to supply information they needed to continue the claim.
They were actually very quick indeed in progressing my claim, about 5 days after I sent them the information. They were also very quick indeed answering any questions I had. No more than a day.
I would not hesitate for a second using Trent services again.
1 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Atherton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Without Trent services I wouldn’t know…
Without Trent services I wouldn’t know what I’d of done. Broken pelvis and not knowing the outcome or when I’d be able to work again they made it worth every penny down to smooth process from start to finish I couldn’t recommend them enough. They made a stressful time calmer knowing I could pay my bills even the little bits down to phone calls no long wait times and instant answers
Thank you
30 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Gregory,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Professional and essential support during difficult times.
Trent Services are extremely professional and helpful. They assisted me throughout my claims process and except for one moment (which ended up being my mistake), I did not think they were trying to not pay out or find ways to get around the claim.
31 de enero de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Rees,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Highly recommended as an Insurance provider
From start to finish I found Trent Services to be very competent and professional.
The Communication was excellent and dealt with my claim in a very empathetic manner which was most appreciated.
29 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Gilgallon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Injury/Sickness Claim
I had an injury to my finger which resulted in served finger and nerve damage. This part of claim was dealt with swiftly. This injury overlapped the surgery for a hip replacement and which was constantly delayed due to more information being needed twice. Why not ask my doctor for all my medical record at the once.
9 de abril de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
The claim went smoothly
The claim was straight forward there no complications it all went smoothly
2 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Ms Milson,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Friendly and helpful when I had to make…
Friendly and helpful when I had to make a call regarding my claim, which was then quickly settled. Thank you
2 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful claims handlers and good…
Helpful claims handlers and good customer service - all straightforward and timely.
1 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
This is the worst value for money ever
This is the worst value for money ever, i would have been better spending it on alien invasion insurance.
the devil is in the detail, notice periods and clever wording mean that when you really need the insurance to kick in, it doesn't, effectively leaving you in a mess but still paying the fees, there is always something, the search evidence is impossible to get right, any notice payments are taken in to account, just rubbish, when you complain they refer it to their own complaints department who guess what, find that they were not at fault, please put your money in a bank and hope its enough to see you through.
9 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Great communication and very helpful…
Great communication and very helpful staff- quick settlement. Thanks
4 de septiembre de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Ms O'Connor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Took out a redundancy claim
Took out a redundancy claim, fantastic customer service. Clear instructions, no hidden tricky. Great service would this insurance company again.
30 de septiembre de 2024
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
They paid exactly what they said they…
They paid exactly what they said they would.And very quickly.Thank You
21 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim
Trent Services are quick to reply to your emails if you have a query and need an explanation.
My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was valid. This was only the 2nd claim I had made in 19 years. (Must admit the paperwork side was easier the 2nd time round). My disappointment was recorded as a complaint and trent services kept me upto date by email. After 6 weeks the decision was overturned, again trent services kept me updated by email with attached letters. And payment received within 3 working days.
2 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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