Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Ver más
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Consulta las opiniones de los clientes
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold.... Ver más
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My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Ver más
La empresa ha respondido
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Información de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,2
Muy bueno
2 mil opiniones
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Ha contestado el 100% de las opiniones negativas
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Trent services my lifeline
Trent services have been a lifeline for me as I have gone through a terrible 12 months of illness where I had to undergo major surgery. I have not worked for 12 months and they paid me the whole time.
Whenever I had to speak to them they were very helpful and sympathetic- so pleased that I took out this insurance some 12 years ago.
28 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Income protection policy
My income protection claim was handled professionally from start to finish. Throughout the 12 month claim period all queries were handled efficiently and in a timely manner including the monthly payments.
28 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Cope,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very fair
Very fair, paid out at a very difficult time. trustworthy, would use again.
2 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
excellent service and good value
I have been with Trent for a number of years, when I unfortunately needed to make a claim they were very professional and respectful, after processing the claim I was paid without question and on time.
I have always been sceptical of insurance companies but these guys are genuinely helpful and good value for money. Highly recommended,
14 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Allpress,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Wonderful company to deal with,always…
Wonderful company to deal with,always friendly and efficient on the phone and pay out for claims really quickly.
18 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Taylor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Really simple process and ease of use
Really simple process and ease of use. Appreciate the fact that it was less than a fortnight before claim approved and money returned to me
15 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Ms Francis,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Big problem to make the initial claim…
Big problem to make the initial claim because my previous employer was insolvent and there was no-one to complete any paperwork on their side. Even after explaining this several times, the claim was delayed as you kept trying to contact my previous employer that didn't exist any more.
One payment also delayed as you incorrectly stated that my UC claim was closed when it wasn't. It was just that my entitlement was £0.
Otherwise OK and phone service was pretty good. Just try to understand that people rely on these payments and causing unnecessary delays has knock-on effects.
19 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Very straightforward process
Very straightforward process. Telephony staff member was knowledgeable and caring when I needed to call.
Claim was paid very speedily.
Excellent service
1 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent Service
Excellent Service
We found staff on the telephone very helpful and knowledgeable. Most importantly our claim was dealt with and settled within a week.
23 de julio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Meeds,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fair and consistent process
Have always found the service to be fair, the process is easy enough to follow and you can always get support by phone if you require it, it is expensive now as my dog is older high excess plus 30% on top next time and a significant increase in the monthly bill, but it isn’t as expensive as some other insurances I’ve used before and unfortunately I have needed to use the service on a few occasions
Would recommend to others. Have a look and make up your own mind
21 de julio de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient service!
6 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Walker,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
From bad to worse
I complained about the way my claim was handled, and unsurprisingly it was rejected. The Operations Director Jane Ledamun on this forum asked me to forward her a copy, which I did plus my concerns at the corporate way they handled my complaint. I've yet, after two weeks to even receive acknowledgement of the email - if this is the Operations Director then it's a poor reflection of the company.
23 de julio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear John
Thank you for your email and I apologise for that you have had to complain again, however, I have looked at all my emails, even my junk emails and cannot find any email that has the name John in it. Without your full name, email address or policy number I cannot respond to you. If you could email me again at jane.ledamun@trent-services.co.uk with these details I will certainly look into this immediately.
Regards
Jane
Process was really easy
Process was really easy, quick and stress free. This is just what is needed when your pet is poorly.
1 de agosto de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Miss Warburton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I had no issue in receiving my…
I had no issue in receiving my insurance cover. Just filling the online form - for emergency another form at the clinic needs filling and approval from your vet- and the contact the vet and it all happens.
My dog is 8 . No fully happy with the amount of cover- due to age, but all the other things are without a fault
10 de julio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Danciu,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Unemployment insurance cover
I paid for an unemployment insurance cover policy for over 20 years. When the crunch came and I lost my job, Trent did everything possible to avoid paying out on the scheme despite several reviews. I faced a choice of either resigning from my job (with a payout) or being told I would be sacked, I chose to resign and not impoverish my family to ensure I could pay the mortgage for a few months. According to Trent, I should have stayed and been sacked without payout risking homelessness for my family. They did everything they could to avoid paying out on a policy I took out in good faith for this very reason. Avoid this type of policy and Trent.
Post company response note-responding that I should contact your team to discuss is very disingenuous as you know I have asked for the case to be reviewed several times. All with the same outcome IE you will get nothing due to a clause in the policy. The cover should be renamed redundancy cover (under very limited circumstances) as the term unemployment clearly is not covered in numerous circumstances. Either way, having take out the policy in good faith and kept it going for over 20 years, I was left with zero cover once my job was lost. Unbelievably disappointing policy and service.
30 de julio de 2025
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
On line claim process worked well after…
On line claim process worked well after my initial concerns. Had to submit 2 separate processes for 2 different vets but the continuation claim worked and Trent (Corinium pet insurance)paid up promptly with a 15% deduction due to pets age (5)!
Star dropped as I would have liked updates as to when Vets received claim. I had to contact our vets as email had gone to spam and they hadn't realised the claim had been sent to them.
All in all though very happy with process and timely payout.
All in all very happy with service received.
23 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Ms Evans,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Increased my monthly contribution by…
Increased my monthly contribution by 25% without even notifying me, I just happened to come across it when checking my bank statement. This is for redundancy insurance, which I've being paying for well over 12 months now.
17 de julio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Adrian, thank you for your review, however, could you please contact me using jane.ledamun@trent-services.co.uk with your full name and your policy number, and I can respond.
Regards
Jane Ledamun
Operations Director
Very professional and delivered exactly…
Very professional and delivered exactly what they said when they said it. Thank you very much for your support
15 de julio de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Reliable service that takes away the…
Reliable service that takes away the uncertainty of being of work unwell, initial claim is a bit time consuming but continuation claims are easy and handled quickly. Trent are a service I highly recommend for those difficult times.
23 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Mini schnauzer running wild again.
Our mini schnauzer fractured her rear fibula last April and had fabulous treatment at our local vet, ending in June.
I am 85 and was anxious about making my first claim, but a lovely lady at Trent-services put me at ease with good advice, and I supplied all details using their on line form on 16 June. To my amazement, I received my full claim amount within a week!
No questions to answer! I have been with the company for many years and this was certainly excellent service.
Thank you.
16 de junio de 2025
Opinión espontánea
Respuesta de Trent Services
Dear Mr Gassis,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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