Trooli Opiniones 

Sacha was very helpful when sorting out my recontract. Trooli have been excellent for the last 4 years I have been with them.

The install team called to notify me they could attend an hour earlier than expected which was great. They took less time than told to expect and tidied up after themselves when done.
A week later reieved a check up call from Bel who was really polite and friendly just checking all was working and to see if there was anything else I needed.

Very quick process from selecting the product on a Saturday to installation on the following Thursday. Connection speeds are 6x what I was receiving with my previous provider and I am saving £16 a month as an added benefit. Trooli also handled the cancellation with my previous provider which was another added bonus. Very happy so far

Shaun was a Lovely guy, unimposing made everything smile

Trooli – Horrendous Customer Service

Over the past six months, my experience with Trooli has been extremely disappointing, and I would not recommend entering into a contract with them.

After renewing my contract, I specifically agreed with Trooli that I would keep my static IP address. Despite this, they changed it twice. Both changes resulted in a loss of service because the static IP had not been configured correctly, and customer services were unable or unwilling to resolve the issue effectively.

More recently, I received an email advising of planned external works that would temporarily affect my service. Openreach replaced the telegraph pole outside my property, but Trooli failed to arrange for an engineer to reconnect the external cable. Despite numerous calls to customer support and repeatedly explaining that the issue was with the external cabling lying on my driveway, I was continually asked to check the router lights instead.

My service was eventually restored three days later, but only because Trooli does not operate over weekends. To add insult to injury, they refused to provide any compensation or refund for the loss of service, claiming their systems showed I had connectivity during the outage.

I am counting down the days until the end of my contract with this company.

I replaced my overpriced slow broadband and the result is amazing! So easy to arrange and the engineer was so efficient.
I have no idea why I didn’t do this years ago!

Bel made it easy to sign up to the Trooli package. Both engineers who connected us to the fast fibre had a positive can do attitude when faced with a difficult challenge. 10/10 Thank you!

Connor was excellent in explaining the process of our upcoming house move and continuing with Trooli.
Whole process explained and completed quickly.

Great communication when ordering, seamless install and connection and has worked perfectly ever since.

Piss poor service all round. Customer service there is none. Internet constantly dropped out no reply from customer service, now my fibre wire is broken I am on a wait until they can decide when they will be out could be a couple of days but in the week as they dont work weekends, oh and as its in the house i could charged but yet where they put it is heavy foot traffic (May I add i father works in IT and all that stuff and he was really confused by where your engineer had put these wires and boxes) So I cant work and my child cant do his homework. Thaks Trooli you are Truly a shite company

The Install team led by Taylor were excellent and now we are enjoying faultless and very fast internet

Fast, cheap, good

Syed, the engineer, arrived on time and was friendly and polite throughout. What made the installation particularly memorable was the remarkably tight space he crawled into to route the wiring into the house. I’m not sure how he managed it, but I’m grateful he did, as the other options were very limited. If ever there was a case of going above and beyond, this was it.

Once the installation was complete, he took the time to show us how everything worked and demonstrated the speeds we were achieving. The entire process, from signing up to installation, was a very positive experience.

Shortly after he left, I had to unplug the router, and unfortunately it would not reconnect. This gave me my first experience of Trooli’s customer support, and they were excellent, resolving the problem in no time. They were helpful and efficient throughout. Since then, the service has been spot on, and the advertised speeds have been consistently achieved.

We’ve only been customers for a short time, but based on our experience so far, Trooli has been great.

We had an installation 3 days ago and we have a problem!
Trooli are being slow to resond and clear this up

If you’re not extending service at the end of your 24 month contract still get charged 30 days even not entered new contract apparently they need 30 days notice even you no signed for new contract and not extending
And internet not great anyway WiFi routers not supporting wireless connection to printers and the rest of gadgets rubbish ripped of so glad contract is over

I had Trooli about 6 years ago at my old property and was very disappointed that my new property couldn't get Trooli. After a year of going on the Trooli website and requesting they install Trooli in my area it finally happened. I therefore phoned Trooli and spoke to a very helpful and lovely guy called George who walked me through the steps of switching. Trooli are covering the cost of early exit charges and there are no additional fees for installation or setup. From my previous experience with Trooli I never had any dropouts and when I performed speed tests they were always in and around the garunteed speeds. Cant fault Trooli and i highly recomend them to everyone i speak to.

Phoned Trooli as my contract was due for renewal. I spoke to Sacha who was very helpful and sorted me out with a new deal.
First class service from start to finish.

Conor was very helpful and professional. So all is good for the time being, but I'm getting connected in few days so we'll see then

It was great installation experience and must mention John was very helpful and efficient.