Trooli Opiniones 

The call was quickly answered by Ntombizonke. She understood the issue about me moving bank accounts and assured me the forthcoming payment would be fine. Nice to speak to someone instead of endless chat queues and limited bots. Thank you.

My Trooli contract expired while I was out of the country and unable to renew online.
One email to Trooli with the details of my situation and Sacha had everything sorted EXACTLY as requested within 24hrs.❤️

Excellent customer service from Connor, good clear communication and very efficient.

For years, we've been told by our Internet providers that 'we can't have fibre broadband' and our maximum speeds will only be 36mps at max.

Well, we took the plunge and signed up with Trooli! The promise looked great, the price looked appealing.

After an engineer appointment which took a few hours and a new box, for the first time, we have 500mps of Internet. The connection is fast and stable! For the first time ever, we have a decent Internet connection in our house, now catered for working at home, streaming and use on different devices.

I only wished with signed up with Trooli sooner, compared to our other providers, we're also saving an extra £6 per month.

Highly recommended and thanks Trooli, for bringing harmony back into our house, both personally and professionally. Even if our priced ever increased, we'll never change, because you delivered on what you promised with zero gimmicks.

Good speed and helpful staff let down by changing your external IP address several times a day. This makes working from home more difficult than it should be.

Since switching to Trooli during the pandemic, I can only highly recommend its services. Customer service is great, connection flawless and pricing very good compared with the alternatives. The sole occasion when there was an issue, the technician quickly identified the modem as the cause and promptly replaced it. Renewal is transparent and the latest was handled efficiently and quickly by Amy.

George was very helpful with my query.
The call was answered fairly quickly

Connor was very helpful and effective we could go through all of my questions quickly.

Belmirro was great, no pressure, just helpful! Hopefully the install and broadband is just as good!

Mikyle was very helpful and knowledgeable and patient. We initially had a problem getting out of our current provider and Mikyle arranged to phone back on two occasions and both times phoned when he said he would. He was not pushy and I did not feel pressured and very sure of every aspect of our change to Trooli.

Billy was great! Super friendly and worked hard. Thanks!

Great service fixed issues and very helpful

Following a recommendation I switched to Trooli for a broadband connection. The installation was trouble free and on time. The internet speed around the house is now so much better although the connection to the garage is not as good as before. This is to do with the meshing of the 2.4 and 5 bands. This was a problem for my car charger which is in the garage but I managed to sort this so the charger works fine.

Really good and the speed is as they advertise . I have 500 mb and it is not like some other large companies who say 500 mb but deliver 280 !
Well done Trooli

Simple advice do not use Trooli. It is dreadful. I cant use it for work. It is too unreliable. Ive written a previous negative review a few months ago and Trooli responds in a manner that suggests they will try to assist with the problem. But nothing has changed. Avoid.

Excellent customer service.
Do not yet have experience of the WiFi as I haven’t had it installed yet.

My call was answered within 10 seconds by Sacha, and my upgrade to 500 mbs took less than three minutes. Great service by anybody’s standards.

Its difficult to score, the score would certainly have been less except when working the full fibre product is great, fast and good value.

Just to be clear, The main gripe is not with Trooli, but its selected support provider Call Flow Solutions.

I would certainly encourage Trooli to look into its support provider quality, I've never in 20 years experienced such frustration trying to resolve a simple issue, I felt dismissed every time even though I could quickly pinpoint the problem. No one would listen.

I'd been through 7 months from September 2025 trying to rectify a persistent daily connection failure issue through Trooli's support provider "Call Flow Solutions" which you can find on other reviews online with not so good feedback.

Through email or call, Call Flow Solutions where unable to resolve the problem, that being, repeated connection fails with variations of

failed connection
check password and try again
Unavailable network disabled by administrator
couldn't connect to network
Incorrect password
WPA3 connection is required

The router is a Zyxel Ethernet IAD EX5601-TO dual band AX6000.

The only remedy multiple times a day was to reset the router. At times the router wouldn't even recognise its own password.

A list of the different responses I kept getting from Call Flow Solutions was that ALL my home device are at fault, Update ALL home devices, router placement issue, home devices do not meet the WPA3 protocol, The router does not support WPA3 (this is odd as the router clearly says it does). Each call was met with that they would do a line check to wall which was fine but as I kept reminding, the issue is not with the connection to property, never has been, please check the router as I believed it to be faulty.

I gave up, from September through to April I'd had enough. I bought a cheap Xiaomi AX3000T Wifi6 router off eBay for £20 to confirm the problem and hey presto, a stable connection. Having confirmed the issue, Call Flow where still unhelpful. I ended up purchasing a £170 TP-LINK Deco Wifi7 BE65 off Amazon and the difference has been amazing with no further problems the last 2 months.

Compounding the Call Flow Solutions issue, I called again today 22/06/2026 seeking to return the Zyxel router and explained the reason. I was informed to keep the router in case they need to do deal with any support related issues so they can do checks, I reminded them its faulty and has never worked properly but I was still told to keep it for that reason.

Summary, The Trooli providers full fibre package is actually very good and the engineers who installed the product pleasant and helpful. However the support provider Call Flow Solutions in my case has been very poor, it needs oversight, review or replacement.

Sacha was very helpful when sorting out my recontract. Trooli have been excellent for the last 4 years I have been with them.