Contract was due for renewal but with some changes to the hardware which required a phone call to Trooli. Sacha was very helpful and made the necessary changes in minimum time. All very straightforw... Ver más
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Consulta las opiniones de los clientes
The sales process over the phone was easy. The full-fibre installation was quick and unobtrusive. It's early days, but the service is working very well, hitting target upload and download speeds wit... Ver más
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Ver más
La empresa ha respondido
From the moment of ordering the customer service has been exceptional. Steven organised our install to coincide with our move in date, and kept us up to date resolving a blockage in the duct to our ne... Ver más
Información sobre la empresa
Escrito por la empresa
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Escrito por la empresa
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Información de contacto
18 Kings Hill Avenue, ME19 4AE, West Malling, Reino Unido
- 03333446601
- sales@trooli.com
- www.trooli.com
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4,5
Excelente
7 mil opiniones
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Customer service
Excellent customer service from Mikyle today sorting us out with a Trooli broadband package. However installation is not til 23 July (our choice) so cannot comment on installation or broadband service.
3 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Pauline,
Great to hear Mikyle was able to help you get everything set up so smoothly. It sounds like you’ve got everything lined up nicely for your chosen installation date in July.
We’ll be ready when you are, and we hope the install and service impress just as much.
Thanks for the feedback!
Best, Ati
Dan was great
Dan was great, tidy, efficient and professional. Excellent installation.
3 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Stuart,
Great to hear Dan made a strong impression and delivered a tidy, efficient installation for you. We’ll make sure your feedback gets passed on to him.
Thanks for taking the time to share it.
Best, Ati
2Gbps fiber
Waited years for fiber to come to my village. Was active within a few days of ordering the 2Gbps package. I get 2300 down and about 1600 up. The engineer was polite and made a good job of running the cables. For £40 a month its much better than BT in terms of value and speed. Well done
1 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi,
That’s brilliant to hear, especially after waiting so long for full fibre to reach your village. We’re really pleased everything was up and running so quickly and that you’re getting those fantastic speeds.
Great to hear the engineer did a tidy job with the install too, and that you’re happy with the value overall.
Thanks for the great feedback.
Best, Ati
Fast and efficient
Kash, the Trooli engineer gave me a heads up before he arrived and arrived exactly when he said he would. Helped me work out the best place for the cable to come into the house. And then he just sorted it quickly and efficiently leaving no mess. And it works!
30 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi William,
That’s a great snapshot of how installations should feel from start to finish. We’re really pleased Kash kept you updated, helped plan the best cable route, and got everything set up cleanly and efficiently.
Even better that it’s all working perfectly!
Thanks for sharing your experience.
Best, Ati
Shaun was brilliant
Shaun was brilliant, made sure everything was done perfectly. 10/10 guy
3 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Daniel,
Great to hear this! We’re really pleased Shaun took such good care to make sure everything was set up just right for you. We’ll be sure to pass on your 10/10 shout-out.
Thanks for taking the time to share it.
Best, Ati
Assosiate was extremely helpful and…
Assosiate was extremely helpful and accomadating on my DD dates . She was also very friendly and polite . No issues so far joint them on 15th 06.26 . I would highly recommend Trooli
3 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Helaine,
Thanks for sharing your experience! We’re really pleased to hear our colleague was helpful and flexible in getting your direct debit dates sorted, and made the process a friendly one too.
Great to know everything’s been smooth since you joined, and we really appreciate your recommendation.
Best, Ati
From the USA to UK
Just moved back from the USA, a good friend recommended Trooli for my internet.. I called up, spoke with Kash, who was very helpful, and has set me up for my new internet 4 days time.
Thank you for explaining everything .. setting up on appropriate package.
Judie
2 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Judie,
Welcome back to the UK, and thank you for your lovely feedback! It’s great to hear Kash was able to walk you through everything clearly and get your new service set up so quickly after your move.
We’re really pleased the process felt straightforward and well explained, and we hope you enjoy your Trooli connection once it goes live.
Best, Ati
Engineer excellent and I am so glad I…
Engineer excellent and I am so glad I switched to Trooli, no more clumpy internet.
29 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi LT,
Great to hear that, and “no more clumpy internet” is a win we love to see! 😊 We’re really pleased the engineer gave you a great experience and that the switch to Trooli is working out so well for you.
Thanks for sharing your feedback.
Best, Ati
Great customer service
We’ve had Trooli fibre broadband for about a month now. Living rurally we were excited to finally be able to get it! So far so good. Installation was quick and good communication before and on the day.
The reason for this review is i had an email saying my direct debit had been cancelled. I was a bit worried as I’d not done anything at my end and don’t want our shiny new broadband to be cut off!
I replied to the email and had a quick response within a couple of hours from someone called Sphokazi. I was reassured that all was well with the direct debit, and when the first payment would be taken.
Having read some of the other reviews on here (after taking out my broadband!) I just wanted to say that my first experience of Trooli customer service has been really good and very fast. Thank you Sphokazi! :)
1 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi MrsB,
Really pleased to hear your first month with Trooli has been going well.
I’m glad Sphokazi was able to step in quickly and clear up the direct debit concern for you, it’s always better when those worries are sorted fast and clearly.
Thanks for taking the time to share your experience.
Best, Ati
ITU is the Best.
Itu hands down went above and beyond to help me get signed over. Hes customer service was 10/10 couldn't ask for more. He even helped me get a bit of discount.
2 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Jovan,
That’s great to hear, thank you! We’re really pleased Itu was able to support you through the sign-up and even help secure a better deal along the way.
We’ll make sure your feedback is passed on to him.
Best, Ati
Changes made efficiently
All necessary changes carried out efficiently by advisor, Ntombizonke. Thank you
2 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Edwina,
Thank you for your feedback! We're pleased to hear Ntombizonke was able to get everything sorted efficiently for you.
We really appreciate you taking the time to leave a review.
Best, Ati
Trooli is the best
Trooli is the best. Leaving BT 2 years ago, heading to what was then an unknown, turned out to be the best decision to ever. Not only did Trooli at the time pay off what was left of my BT Contract, but then got us on board with the 900MEG download speeds have been transformational.
The fact that we have renewed our contract with Trooli is all anyone really needs to know that the service is great. And we have upgraded to the Ultimate package that doesn't have an ultimate price, £39 a month for 2GB speeds its exceptional value. and can vouch that, from the last 2 years, things have been very reliable
29 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Chris,
What a fantastic review, thank you! It's brilliant to hear that making the switch to Trooli has been such a positive experience, and even better that you've chosen to renew and upgrade after two years with us.
We're delighted you've found the service reliable and that you're enjoying the value and performance of your new package. Thanks for your continued support!
Best, Ati
Satisfaction
I joined your network today after a very informative discussion with Connor Wise. He answered all my questions and explained everything very well.
Paul McGuire
30 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Paul,
Welcome to Trooli, and thank you for your lovely review! It's great to hear Connor took the time to answer all your questions and made everything clear before you joined.
We hope you enjoy your new full fibre service.
Best, Ati
Great Experience
Belmirro walked me and talked me through the whole process, answered all my questions and was a pleasure to deal with.
1 de julio de 2026
Opinión espontánea
Respuesta de Trooli
Hi John,
Thanks for your great feedback! We're delighted to hear Belmirro made the whole process easy to follow, answered all your questions, and was a pleasure to deal with.
We'll be sure to pass your kind words on.
Best, Ati
Simple, straightforward and totally satisfied.
Sasha was amazing: explained everything, responded quickly and went above and beyond to allay any concerns and provide an outcome that worked for us. Thank you.
25 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Grant,
That’s wonderful to hear, thank you! We’re really pleased Sacha was able to explain everything clearly, respond quickly, and help find a solution that gave you peace of mind.
We’ll make sure she sees your kind feedback.
Best, Ati
ive had Trooli for about 7 months all…
ive had Trooli for about 7 months all has been fine
But now I have an issue with my router so spoke to technical support ,this is where the nightmares start you get through and constantly put on hold sometimes for 10 minutes
then they ask for numerous screenshots of everything except the color of your underwear
after 5 days still no replacement router has been issued, so will look to leave
and if you challenge what they say to you they hang up on you
I have found Trooli support the worst I've ever dealt with and will be sharing my experience with my gaming mates so they don't get the same treatment and posting this reviews on the sites I visit
26 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Chris,
We’re sorry to hear about your recent experience.
Thank you for sharing your feedback. We’ll make sure your comments are passed on to the relevant teams as we continue to improve our support experience.
Best,
Ati
I spoke with Connor Wise
I spoke with Connor Wise, very helpful and patient as I described what I wanted.
Worked with me to get the best of Trooli offers. Described everything I needed to know.
29 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Neil,
Thanks for your kind feedback. Great to hear Connor was helpful, patient, and took the time to understand what you needed while finding the right Trooli offer for you.
We really appreciate you sharing your experience.
Best, Ati
Arranged new full fibre connection with…
Arranged new full fibre connection with Itu Gome.Everything was explained very clearly and in great detail gets a 10/10 from us. Hopefully when we come to installation everything will go smoothly as well..looking forward to the faster speeds...Roger Parsons
30 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Roger,
Thank you for your wonderful review! We're so pleased to hear Itu made arranging your new full fibre connection straightforward and took the time to explain everything clearly.
We hope your installation goes just as smoothly, and we're excited for you to start enjoying those faster speeds!
Best, Ati
TROOLI GREAT SERVICE !!, Dealt with Itumeleng Gome, made it easy 10/10
Dealt with Itumeleng, very happy with the level of service and how everything was explained.
Happy with the price and the expected installation date, also they are covering my exit fees from Plusnet...added bonus.
Just hope the level of service continues as its starts.
Recommend based on price, speed of line and the initial chat with Itu 10/10 so far
30 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi John,
Thank you for the fantastic review! It's great to hear Itu made such a positive first impression by taking the time to explain everything clearly and helping you find the right package.
We look forward to delivering the same great experience once you're up and running.
Best, Ati
Amazing!!!
Amazing broadband, amazing customer service so so happy recommend Trooli 100%
30 de junio de 2026
Opinión espontánea
Respuesta de Trooli
Hi Dan,
What a brilliant review, thank you! We're thrilled to hear you're so happy with both your broadband and the service you've received. Your recommendation means a great deal to us.
Enjoy your full fibre!
Best, Ati
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