Trooli Opiniones 

Dealt with Itumeleng, very happy with the level of service and how everything was explained.
Happy with the price and the expected installation date, also they are covering my exit fees from Plusnet...added bonus.
Just hope the level of service continues as its starts.
Recommend based on price, speed of line and the initial chat with Itu 10/10 so far

Amazing broadband, amazing customer service so so happy recommend Trooli 100%

Connor was really helpful, talked me through the whole process and could answer all of my questions.

I have been a customer for 3/4 years after getting recommended by a work colleague.
I noticed that trooli were having their summer sale, as my contract was due for renewal the customer service adviser Mercia was extremely helpful and explained everything clearly and went that extra distance to assist me - I would recommend Trooli to everyone I know

I dealt with Sacha and she was extremely efficient - my questions answered and action taken within hours. Couldn't ask for more

Recently received a contract renewal email from Sacha at Trooli. Two years have flown by. No hesitation from me to renew, the service provided by Trooli has been noteworthy for its dependability and consistent speed. Similar to the renewal. Replied to Sacha, and within 5 minutes received confirmation. Outstanding.

ITU from the sales team was very helpful and understanding, brilliant customer service would recommend

Let down by Sky. Left without broadband for 25 days. Decided to contact Trooli who from day one were brilliant. Booked engineer to come quickly. When he saw we had no ducting, rebooked again quickly. Very professional guys came to lay external fibre to house with minimal disruption. You couldn’t tell where they had been. Dan the engineer came shortly after and was fantastic, connecting fibre along wall of garage into house and completing job superbly. The Wifi/broadband is magnificent and tremendous value for money! After many years with Sky we felt taken for granted. Trooli, a growing company, makes us feel valued again. I can recommend Trooli wholeheartedly.

Having spoken to Aphiwe today regarding my contract renewal. I was pleased with the customer service and the outcome I received. I would definitely recommend trooli to anyone. Faultless service over the years I have been with them. Thank you.

Review:
I recently switched to Trooli and the experience has been genuinely impressive.
From the start, the customer service team were friendly, clear, and efficient — exactly the kind of support you want when changing broadband providers. Many reviewers highlight the same thing, praising Trooli staff for being helpful, patient, and professional, and my experience matches that completely .

The installation was smooth and handled by an engineer who clearly knew what he was doing, similar to what others have mentioned about Trooli’s engineers being efficient and tidy . Once connected, the speeds were exactly as advertised — full‑fibre performance that’s dramatically faster than the UK average, just as Trooli claims on their page Current pageCurrent page. According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69....

Since switching, the connection has been stable, fast, and perfect for streaming, working from home, and multiple devices. It’s also great to see Trooli keeping prices locked for the full contract term, which gives real peace of mind .

Overall, Trooli has delivered exactly what they promised: fast fibre, solid reliability, and excellent customer service. Highly recommended.

Phone answered promptly, customer service agent Ntombizonce efficient and answerfed all my queries efficiently.

We took out a business package with Trooli. However, like most businesses in the UK, our IT and phone system require their own routing and VPN/firewalls. Neither of our IT or phone providers are able get our systems working with Trooli's service. Techincal support is non-existent and we are unable to get any further information beyond the PPPoE login details.

Our service was only installed 10days ago and is not fit for purpose. We have tried to cancel within the 14day cooling off period and have been told the cooling off period applies from the date of the order. We had no way of knowing the service wouldn't work with our systems until it was installed.

Completely unacceptable service - avoid at all costs.

Opening an account with Trooli has been a nightmare. Despite the fibre line being installed 4 days on Trooli have not provided me a router box to access the internet, yet Trooli are able to notify me that they are taking the monthly debit for a service I cannot access because I have no router box.

The joining experience was excellent. Everything was explained simply and efficiently by Connor and we were delighted that the installation could be done so quickly. We would highly recommend Trooli.

Very easy to get through, no wait time and Ntombizonke solved my query quickly, so excellent customer service.

Recently switched from a Vodafone part fibre connection to Trooli full fibre. Download speed gone from 54mb to 155mb, connection been 100% stable so far. And cheaper price too!

SHAUN, the engineer was more than okay, he was GREAT!

I've been with trooli for 2 years, and just re newed for 2 more years , at the same price with no increases ,SACHA, was excellent.

I’ve been waiting for my installation for 7 hours now. I was given a 8-1 time slot. It’s now 3.15
Had to take the day off for it which is fine. No technician has turned up, no one’s contacted me to tell me of delays or whether he’s even coming.

unbelievable disrespect of my time. Delays happen, people get sick etc etc, that’s all fine. Just do me the courtesy of letting me know.

Can’t even get through to them on the phone. What kind of company is this? I should cancel and go with BT. But I had persistent phonecalls trying to get me as a customer, funny that. The communication was great then.

Just respect your customers. A quick email fired off takes 10 seconds. Waste of my day.

Whatever the excuse is in reply to this, whatever the reason for the engineer not coming, whatever you’re typing to explain it…. Is totally irrelevant because it takes no time at all to let me know. Disrespectful.

Shaun arrived nice and early, sorted the external cabling really well. Internal fit clean and neat. House left tidy.

Great job!