UK Christmas World Opiniones 

5446
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought 960 set of multi coloured cluster lights. Ordered on Monday night delivered Wednesday afternoon. Couldn't be more pleased with the lights, they are very bright 8 different functions. Will defin... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

As seems to be a common experience, I bought some baubles in the sale - they were listed on the website as £6.99 reduced to £2.50, so I thought I was getting a good quality bauble. They arrived with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Christmas floating candles arrived in very good time. Love them - sound a bit fussy individual battery per candle but the effect of these floating candles is magical. Haven’t seen these anywhere else.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Found this website for the first time in 2023 to look for ‘unusual’ indoor Xmas lights and wasn’t disappointed . Bought 2 sets of warm white, light vine branch lights and used them to enhance a mant... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos navideños

Sobre UK Christmas World

Escrito por la empresa


Welcome to UK Christmas World! We love Christmas, but we love our customers more!

We're home to one of the largest selections of Christmas lights, artificial trees, decorations and displays in Great Britain and supply Christmas products across the UK.

We stock a huge selection of indoor and outdoor Christmas lights, artificial Christmas trees, icicle lights, Christmas displays and decorations.

As always, our company values remain steadfast. We operate UK Christmas World with the same pride and passion offered across all our mail order websites. We are a family owned business, employing staff from the surrounding local area.

We're thrilled to offer our customers an exceptional experience here at UK Christmas World. We boast a talented and dedicated customer care team who are ready and willing to help.

Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(5446)

80 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Decent quality lights at a good price.

Quick delivery, good communication, decent quality lights at a good price. Recommended.

11 de noviembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi John,

Thank you for your lovely feedback!

I’m so glad to hear you’ve had such a great experience ordering with us.

Many thanks,
Emily
UK Christmas World

Valorada con 5 estrellas sobre 5

Old Victorian atmosphere

Looking through Christmas World I saw old Victorian style colourful small lamps.Must have these. Purchased set with 80 lamps which were delivered in time stated. What a great cosy/comfort feeling they give when switched on. Very pleased.

17 de noviembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Peter,

Thank you for your lovely review of the Victorian lamp lights.

We are so happy to hear that you’re enjoying them and they’re just what you wanted!

Many thanks,
Emily
UK Christmas World

Valorada con 5 estrellas sobre 5

great service

great service - good delivery times

30 de octubre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Ginny,

We really appreciate you leaving such a positive review. We're so glad to hear your order arrived promptly and you're happy with the service received.

Many thanks,
Savannah
UK Christmas World

Valorada con 5 estrellas sobre 5

Our first blow up outdoor decoration and we are very impressed with the size and price!…

We ordered a masssive blow up stable with reindeers peeping out, a father Christmas and a Christmas tree both of which are attached to the stable! We blew it up to check it was in good working order and it was. It is very big around 6ft 3in tall and 8ft wide! It will make quite a statement in our front garden at Christmas time! We bought this product because it had been reduced and for us represented good value for money. We were not disappointed. The product arrived very quickly and was well packaged. Thank you Christmas World. Just a point of note. We do not usually like blow up decorations. However this won us over. So pleased we ordered this product.

5 de noviembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi,

Thank you for your wonderful feedback!

It’s delightful to hear that you’re enjoying your inflatable Christmas stable and are so happy with this purchase.

Please feel free to send us any photos of your display via email or through social media as we love to see where our products end up!

Many thanks,
Emily
UK Christmas World

Valorada con 5 estrellas sobre 5

Faster delivery than expected

Faster delivery than expected, good price for a great product. Really pleased and would use again.

8 de noviembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi,

Thank you for taking the time to share your feedback.

We’re so glad to hear your order was good value and delivered promptly. We look forward to processing your order next Christmas!

Many thanks,
Savannah
UK Christmas World

Valorada con 5 estrellas sobre 5

Great company

As usual, great service and a fantastic choice of items. The prices are also very good especially considering all the other expenses at Christmas time.
I certainly recommend this company.

24 de octubre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Jackie,

Thank you so much for your lovely feedback!

It means a lot to know that our range has been just what you were looking for and that you’re enjoying your items.

Many thanks,
Emily
UK Christmas World

Valorada con 5 estrellas sobre 5

excellent choice of quality well priced…

excellent choice of quality well priced items

11 de noviembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Mark,

Thank you so much for your kind review.

We’re delighted to hear that you were happy with your experience and your Christmas items.

Many thanks,
Savannah
UK Christmas World

Valorada con 5 estrellas sobre 5

Swift service and product true to…

Swift service and product true to description. Care taken with packaging

12 de noviembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Vivian,

Thank you so much for your feedback! We really appreciate the time you've taken to leave a review and hope you enjoy your order.

Many thanks,
Savannah
UK Christmas World

Valorada con 5 estrellas sobre 5

Easy purchase and fast delivery

Easy purchase and fast delivery

15 de octubre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Dawn,

We really appreciate you sharing your positive experience. We're so glad to hear we were able to fulfil this order easily and quickly for you.

Many thanks,
Savannah
UK Christmas World

Valorada con 5 estrellas sobre 5

We buy hundreds (literally) of lights…

We buy hundreds (literally) of lights from wer christmas for our charity display.
Always work. Any issues dealt with very very well. Will definitely use again

16 de noviembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Simon,

Thank you for leaving such a positive review - we really appreciate this.

Thank you for your returned custom, we really value this and are so glad to hear of your continued positive experience.

Many thanks,
Savannah
UK Christmas World

Valorada con 5 estrellas sobre 5

Wonderful website

Found UK Christmas world by chance when I was trying to find a specific set of lights. Delighted to say I found them on this website, they were easy to order and delivered within a few days. So pleased with the lights, as it has saved me from purchasing a new tree which would have cost hundreds. Thank you for the fantastic service!!

23 de octubre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Christine,

Thank you so much for your positive feedback!

We're so pleased to hear you found the website easy to use and that you’re enjoying the lights you have received.

Many thanks,
Emily
UK Christmas World

Valorada con 1 estrellas sobre 5

Avoid buying here - zero support on poor quality goods

Bought XP connectables last year - end October - switched them on this year - November and 4 strings don’t work - can’t order replacements, no longer on the site, can’t ring them, they don’t take customer service phone calls (how dodgy that) - avoid this business at all cost!

11 de noviembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Steve,

We’re very sorry to hear about your experience. Unfortunately, we haven’t restocked the XP range this year and I am so sorry we were unable to provide a replacement for you.

Although we don’t have a customer phone line, we are available over email and live chat from Monday to Friday.

Apologies for any disappointment this may have caused you.

Many thanks,
Emily
UK Christmas World

Valorada con 2 estrellas sobre 5

Poor quality lights.

Long delivery time. When I finally put the Victorian Lantern lights on the tree today they were really bad quality, cheap plastic tinny and very dim even though they are mains lights.

9 de noviembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi,
Thank you so much for your feedback. I'm so sorry to hear that the lights weren't as bright as you were expecting.
I can see we have responded to some correspondence regarding this matter however I sincerely apologise for any disruption that may have been caused with your order.

Many thanks,
Emily
UK Christmas World

Valorada con 1 estrellas sobre 5

Absolutely appaling service!!

Absolutely appaling service!!
Almost 8 weeks later, endless email trails, I am still misisng part of a large order and they cannot grasp the number of items received damaged that need replacement. I've asked for the matter to be escalated and it's being ignored as well. At this point I am doubtful I'll ever get all items before Christmas!

21 de octubre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Azumi,
We’re very sorry to hear about your experience - waiting a long time and having to chase replacements is understandably frustrating. This certainly isn’t the level of service we aim to provide. Unfortunately, I am unable to see an order number linked with your Trustpilot details. If you’d like to let us know your order number and we can look further into this for you.

Apologies once again for any inconvenience caused.

Many thanks,
Savannah
UK Christmas World

Valorada con 1 estrellas sobre 5

took money but said no order was placed

totally disgusted with this company stay well clear they took my money but said they cant find my order as i had to ring them to get confirmation as i didnt receive the confirmation so bloody cross

29 de septiembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Janet,
Thank you for sharing your feedback.
We’re so sorry to hear there was an issue locating your order and apologise for any confusion or frustration this may have caused. Unfortunately, when searching our systems the most recent order we have that match your details is from 2021 and we aren't able to locate any recent email correspondence. Is it possible this order may have been placed elsewhere?

Please feel free to get in touch and we can look further into this for you.

Many thanks,
Savannah
UK Christmas World

Valorada con 4 estrellas sobre 5

Good product range and customer service, some inefficiencies

Originally gave a 2-star rating for the reasons below, but upping to a 4-star due to the company addressing these issues, plus an additional one from a missing item, through attentive customer service.

Christmas World had all the lights I wanted in stock. I put hundreds of £ worth in my basket. They had a 10% discount code on their own website for first time buyers. It didn’t work. Their FAQs suggested I use their chat facility and if it wasn’t available to email or call them. Their chat facility has not been available for the last 2 weeks, but there is an enquiry form. I filled it in and waited. I filled another one in a few days later and waited. Still waiting despite website saying typical response time is less than 24 hours. So I tried their email address. It bounced back as undeliverable. So went to try calling, but no number on the site despite their suggestion to call. Still hundreds of £ of order in my basket. About to buy from somewhere else. The lights product range is good. The customer service, and website operation is poor. Shame.

7 de septiembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Leigh,
Thank you for leaving us a review, we’re sorry to hear there was an issue placing your order, please accept our apologies for this. Our live chat function is currently active if you would like to speak to a live advisor and our website has some recently updated discounts should you wish to make use of these.
Hope this helps, please don’t hesitate to get in touch via email and we’d be happy to assist further.

Many thanks,
Savannah
UK Christmas World

Valorada con 2 estrellas sobre 5

I’m giving a 2/5 review due to their…

I’m giving a 2/5 review due to their rubbish returns procedure, the item I purchased, a candle bridge, only lit up half the time. They initially asked me for a photo OR video of the candle bridge not working, so I sent them a photo of the candle bridge not lit up when the switch was flicked one way and another one, also not lighting up, when the switch as flicked the other way. Alas - the photos were not enough, they then requested a video including the mains switch to the wall, the switch on the cable being turned on and off and the actual bridge all in one shot, to actually prove their defective product was not working. I thought requesting photos OR video footage of the malfunction initially was quite a big ask of a customer, I feel that they should have accepted my (the customers) statement about the faulty product and tested it themselves once it had been returned, rather then needing proof before issuing a return postage label. But to then say that the photos (which they had initially given me the option of sending them, to initiate the return) were not enough and that they needed further proof was really poor customer service. I am able bodied and able minded, but if I had been older, and less capable with technology, or simply less able to use technology, this would have been a problem. Quite disappointing customer service from a fairly large company.

8 de septiembre de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Sally,
Apologies for any inconvenience caused.
We understand how frustrating it can be when products don’t function as expected. We really appreciate you sending us an additional video of the faulty product. We really value your experience, and we are currently reviewing our process regarding faulty electrical items. Apologies once again for any inconvenience caused.

Many thanks,
Savannah
UK Christmas World

Valorada con 1 estrellas sobre 5

Pre-order issue, non existent customer service.

Pre-ordered Cluster lights from them for September delivery, within 5 minutes of ordering, my wife told me they were the wrong colour, replied to confirmation email requesting cancelling order, with no response, sent second email two days late, no response, it has now been two weeks without response, personally feel this is unacceptable, if they are selling a product, even on pre-order, they should have someone monitoring emails, to deal with issues.

28 de julio de 2025
Opinión espontánea
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Respuesta de UK Christmas World

Hi Paul,
Thank you for your feedback.
I’m sorry to hear there was delay in replying to your email. When looking at our correspondence it appears the order was cancelled as requested. Apologies for any disappointment caused for any delay incurred.

Many thanks,
Savannah
UK Christmas World

Valorada con 5 estrellas sobre 5

Excellent Company

I've bought from this company quite a few times, and have always been very pleased with my purchases. Their products are always top notch 5 stars and reliable, their prices are very good, and delivery very quick. What more could you want. Thank you so much UK Christmas World

6 de diciembre de 2024
Opinión espontánea
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Respuesta de UK Christmas World

Hi,

Thank you for your positive review, we are delighted that you are happy with the product and the swift delivery.

Many thanks,
Nathan
UK Christmas World

Valorada con 5 estrellas sobre 5

Great prices and swift delivery

Great prices and swift delivery. Have placed a couple of orders now and would definitely use them again.

22 de noviembre de 2024
Opinión espontánea
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Respuesta de UK Christmas World

Hi Mark,

Thank you for taking the time to leave such lovely feedback - this is absolutely amazing to read and has made our day! We hope to welcome you back in the future!

Take care,
Georgia
UK Christmas World

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