Account Manager, Georgia was helpful and responsive. We found a great A-board option with our store branding and even when there was some confusion, they worked with us to get everything sorted and r... Ver más
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Consulta las opiniones de los clientes
I’ve had a really positive experience with UK POS. Whenever I need help, Georgia is always so friendly and helpful. She’s very patient and always takes the time to help me navigate everything, answe... Ver más
I am extremely happy with both the customer care I received and the product ordered. Special thanks to Laura who helped me solve a problem that came up. Your customer forward approach really ens... Ver más
La empresa ha respondido
The display units we bought are great - they look really professional and will make our work really stand out. The 5 stars however are mainly for the staff at UK POS. From the purchasing team wh... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
UK Point Of Sale Group has years of experience in the design and manufacture of point of sale shop displays and retail display solutions
Información de contacto
Horsfield Way, SK6 2TD, Bredbury, Reino Unido
- www.ukpos.com
4,6
Excelente
225 opiniones
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Ha contestado el 100% de las opiniones negativas
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Altogether brilliant company
I ordered 2 counter display stands at mid-day and they were delivered the next day at mid-day. Perfect items and perfect service. Excellent web site, too, with detailed measurements of their goods.
Thank you UKpos.
27 de julio de 2022
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
An oustanding customer service
An oustanding customer service; probably the best we have experienced so far. Items delivered on time with follow-up email. Quality is superb and a very competitive price for the given high quality. We have been using this company since 2018, and received what a retailer can expect:
-Quality and reliable products
- Competitive prices, and
- Outstanding customer service.
Highly recommended.
20 de junio de 2022
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Really helpful and a great product
10 de marzo de 2022
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Ive had nothing but a fantastic service…
Ive had nothing but a fantastic service since using UK POS last year, Many thanks. Would recommend.
10 de marzo de 2022
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Positive experience
First order with this company and I cannot fault them. Brilliant customer service, super fast dispatch and delivery along with good quality items.
22 de febrero de 2022
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Wouldn't risk buying from here again
Wouldn't risk buying from here again. Placed an order for 3 tier basket shelves, received an email to say the delivery had been delayed due to damaged parcel, received the delivery a week later and could see the word 'DAMAGED' wrote on the box. Checked the item and didn't really see much of an issue so assumed it was just a mistake, until I went to use it a few weeks later and every shelf is wonky and the frame is bent out of shape. Contacted support to be ignored for 2 months and then refused any assistance due to timeframe.
18 de febrero de 2022
Opinión espontánea
Black Cafe Barrier System
Excellent customer service and communication throughout. Product has exceeded expectation and looks very professional and smart. Part of the delivery was delayed at the courier end but UK POS sent replacement parts and banners.
20 de enero de 2022
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Excellent, fast and efficient service
Prompt response time on emails, personalised service. discussed the products over the phone. great lead time on products. 100% use again
15 de noviembre de 2021
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Exceptional Service
We've used this company a lot and the service is always exceptional, never had a bad word to say.
There was a slight hiccup with the courier which is understandable, these things happen and it was no fault of UKPOS.
Laura Hodder from Customer Service emailed me immediately explaining the situation to me, and followed it up with a phone call, and the issue was resolved instantly and the product was received the next day.
Brilliant service, thank you Laura for all of your help.
14 de octubre de 2021
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Do not buy from this company very poor…
Do not buy from this company very poor service !!!
3 de septiembre de 2021
Opinión espontánea
Great customer service!
We received our order quickly and was really pleased. We noticed after a couple of days that the item was damaged. Contacted UK POS and they solved our issue efficiently and provided a replacement. We liaised with Laura Hodder (Customer Service Advisor) and she was brilliant. Would definitely recommend.
26 de agosto de 2021
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Do not order from this company
Please do not order from this company. Diabolical customer service, I paid over £12 for next day delivery. When I received the item it was broken. I spoke to their manager Steve requesting for a full refund and delivery charge and he refused. I paid for next day delivery because I needed the item for a event on Saturday. I am extremely disappointed with this company and will never use them again. AVOID, AVOID...
30 de abril de 2021
Opinión espontánea
This company cons you into ordering…
This company cons you into ordering extra to get next day delivery, ordered 5 days ago and still not received order. Customer services not interested and I doubt we will get the order. i have several companies and will not be ordering anything else and I will advise all friends and customers to avoid like the plague.
12 de enero de 2021
Opinión espontánea
Respuesta de UK POS
Dear Vince,
Thank you for taking the time to leave your feedback.
Please could you email sales@ukpos.com with your order reference so we can investigate this for you.
Kind Regards,
UK POS
Had a faulty part
Had a faulty part. Phone answered straight away and replacement sent. Very good service
6 de octubre de 2020
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback.
We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749.
We look forward to hearing from you soon.
Kind regards,
UK POS
Customer Service refund overruled by…
Customer Service refund overruled by poor management.
We ordered several banner form this company for an events. When placing the order we checked directly with them to see if the banners would be delivered in time for the event as the timelines were tight. They agreed that it was possible so we placed the order.
The day before the event we had to call the Customer Service Department 4 times in order to get and update from the courier only to be told that the delivery had been "rerouted". At this point Customer Service agreed that they would refund the order as it missed the delivery date.
The banners were ordered on the 1 Sept, dispatched on the 7 Sept on a 2-3 delivery. First delivery was attempted on the 14 Sept.
The reason behind not issuing a refund..... full printing times and delivery times need to be taken into consideration, therefore they have 13 working days (10 days printing + 3 days delivery) to complete the order regardless of the delivery option you select.
In short.... if you need your items at short notice make sure you allow the full manufacturing and delivery time as the company will use this as a defence against any refund for missing a delivery date, even if you speak to them about first!
16 de septiembre de 2020
Opinión espontánea
Respuesta de UK POS
Hi Ben,
Thank you for your valued feedback.
We do apologise about the couriers delay on their original expected delivery date , we have however attempted the delivery within listed and quoted lead times from the date of receiving your order. We do understand you required the order on the 11th September for an event that weekend which was only 8 working days from the point of ordering, we had lead times on both the print and the transportation of the unit and the delivery was attempted on the 9th working day the 14th September.
This is within all quoted lead times , our couriers have confirmed that the delivery has been refused on the 14th. I will ask that the courier re attempts this delivery for you, as our customer service team has confirmed a bespoke print has been ordered and is non-refundable.
If you require any further assistance please do not hesitate to contact us.
Kindest Regards
UK POS
Prompt and efficient
Prompt and efficient - would use (and have used) again
7 de septiembre de 2020
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave feedback.
Our customers and service are at the heart of everything we do. If we can help with anything in the future, please do not hesitate to contact us on 0161 5168 749.
Kind regards,
UK POS
all good
all good, good communication and delivery as expected. thanks
10 de agosto de 2020
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave feedback.
Our customers and service are at the heart of everything we do. If we can help with anything in the future, please do not hesitate to contact us on 0161 5168 749.
Kind regards,
UK POS
great advice & quick service
3 de agosto de 2020
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback.
We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749.
We look forward to hearing from you soon.
Kind regards,
UK POS
Broken Sneeze Guards
Ordered 4 x Premium Sneeze guards from UKPOS.
Didn't have a chance to check the delivery off after it arrived, but it had been
stored safely in my office until we needed them. On inspection 1 side panel had the base snapped off and 2 more had cracks in the same place. Which wasn't surprising looking at how minimal the protective packaging for 4 units was.
For £129.76 + VAT per unit I expected a more durable product. On contacting customer service was offered a £10 voucher as I did not inspect them on day of delivery. This is less than 2% of the orders value, very disappointing.
13 de julio de 2020
Opinión espontánea
Respuesta de UK POS
Many thanks for your valued feedback, I am sorry to hear you have received part of your order damaged. I can see that you signed for your order on the 23rd June and reported damages to us on the 13th July, 21 days after signing for your order in good condition.
The terms of this agreement require that we are informed of any damage within 24 hours of receipt of the product. We advise of these terms at several points throughout the order process.
Unfortunately, as we received notification of damages in excess of 24 hours we are unable to provide you with a free-of-charge replacement on this occasion.
Kind Regards,
UK POS
Excellent service
1 de julio de 2020
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback.
We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749.
We look forward to hearing from you soon.
Kind regards,
UK POS
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