Fantastic service. I hadn’t used urban rock previously, but after first use I was straight back on the website ordering more. Product range is great, delivery is really efficient, communicatio... Ver más
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Consulta las opiniones de los clientes
Over several years I have bought different items from Urban Rock and have not had an issue with the product quality or speed of delivery. Well done and keep it up !
Great online store with a selection of good quality climbing gear. The service I've received has always been excellent with prompt delivery and an easy returns process on the occasion I've had to use... Ver más
Received my delivery of Climb On cream and Climb On bar within 4 days of placing my order. Both products were at a discounted price and there was no delivery charge. I was kept informed at all stages... Ver más
Información sobre la empresa
Sobre Urbanrock.com
Información proporcionada por diversas fuentes externas
At Urbanrock we are proud to call ourselves climbing equipment specialists. Our aim is simply to be your first choice for buying climbing equipment online. We have an extensive range of climbing gear, and our products are carefully chosen to ensure that they will do the job they are supposed to do. Whether you are looking for footwear, a rucksack or a full set of winter climbing hardware you can be sure that the products we stock will do the job you require.
Delivery and Returns
Urbanrock offers Free Delivery on UK orders above £30 and on many international orders. We also have a no quibble 14 day returns policy.
Contact Details
If you would prefer to talk to one of us, our email is warehouse@urbanrock.com.
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Información de contacto
Unit 14, Wenta Business Center, Colne Way, WD24 7ND, Watford, Estados Unidos
- warehouse@urbanrock.com
- www.urbanrock.com
4,8
Excelente
907 opiniones
No consta que haya invitado a opinar recientemente
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Very good and quick service
Very good and quick service. Very useful team when I needed to change my order.
13 de mayo de 2020
Opinión espontánea
Good climbing holds
Good climbing holds, delivered in good time given the current circumstances
13 de mayo de 2020
Opinión espontánea
Good communication great product
6 de mayo de 2020
Opinión espontánea
Top notch
Top notch. Very small order but super fast delivery, despite the current pandemic, in perfect condition and competitively priced. Really good service all round, thank you.
4 de mayo de 2020
Opinión espontánea
Good prices on good kit.
Good prices on good kit.
Quick delivery.
28 de abril de 2020
Opinión espontánea
Prompt and efficient service
Prompt and efficient service, excellent value for money product.
23 de abril de 2020
Opinión espontánea
Very poor delivery time
Great price but delivery service was very poor. I appreciate we are in unusual times but my order was 2 weeks from ordering to delivery even after a couple of jag emails. Every other online order I've made this week even from small independent retailers have arrived either the next or 2nd day after ordering.
13 de abril de 2020
Opinión espontánea
Respuesta de Urbanrock.com
Hi Colin,
Thanks for your review.
We do state that orders can take up 5 working days to arrive in normal times. Your order was signed for after 7 working days and therefore we do apologise for the delay. Thanks for your understanding in this hard time.
Best
Urbanrock
My order was dispatched quickly
My order was dispatched quickly. Good service.
Thanks.
7 de abril de 2020
Opinión espontánea
Expensive postage outside uk
Good sales excellent website seems like they don't work weekends so took little longer to get stuff shipped and sent with a reply from there customer service that all good just needed a little patience that didn't bother me👍 would give five stars if it didn't have as steep postage price only problem about them
6 de abril de 2020
Opinión espontánea
Respuesta de Urbanrock.com
Hi there,
Thanks for your review. We work Monday-friday to allow our staff the weekend off! We're sorry our postage prices were not low enough. We do try and keep our postage costs as low as possible.
Kind Regards
Urbanrock
Quick service and good price
1 de abril de 2020
Opinión espontánea
Great deal, fast delivery
Got a great deal on some petzl draws in the sale, despatched same day and arrived the day after. Can't recommend enough!
10 de marzo de 2020
Opinión espontánea
Prompt service.
9 de marzo de 2020
Opinión espontánea
Totally unresponsive, item not shipped timely
Very disappointed with my experience here so far. Ordered a pair of climbing shoes, and have sent a few emails to them asking for updates. Have had zero response from them and it's been over 72 hours. On their website they advertise that they respond within a few hours daily 9am-4pm. Definitely not true in my experience. Pretty frustrated. Honestly wish I could just cancel my order and take my business elsewhere where I can actually communicate with someone and get a shipment posted in a reasonable timeframe. But I don't want to cancel it and then find out that they actually already shipped it, and then be out all the money for expensive international return shipping. So just stuck in limbo until they decide to respond to me, if they ever do.
Don't recommend this company at all unfortunately, at least if you care about being able to correspond with vendors and having your items ship on time.
5 de marzo de 2020
Opinión espontánea
Best of service
5 de marzo de 2020
Opinión espontánea
Very quick and speedy service
Very quick and speedy service. Appreciated.
14 de febrero de 2020
Opinión espontánea
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