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Urbanrock.com Opiniones 

907
•
TrustScore: 5 sobre 5

4,8

Centro de recreación
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service. I hadn’t used urban rock previously, but after first use I was straight back on the website ordering more. Product range is great, delivery is really efficient, communicatio... Ver más

Valorada con 5 estrellas sobre 5

Over several years I have bought different items from Urban Rock and have not had an issue with the product quality or speed of delivery. Well done and keep it up !

Valorada con 5 estrellas sobre 5

Great online store with a selection of good quality climbing gear. The service I've received has always been excellent with prompt delivery and an easy returns process on the occasion I've had to use... Ver más

Valorada con 5 estrellas sobre 5

Received my delivery of Climb On cream and Climb On bar within 4 days of placing my order. Both products were at a discounted price and there was no delivery charge. I was kept informed at all stages... Ver más

Información sobre la empresa

  1. Centro de recreación
  2. Club de escalada

Sobre Urbanrock.com

Información proporcionada por diversas fuentes externas

At Urbanrock we are proud to call ourselves climbing equipment specialists. Our aim is simply to be your first choice for buying climbing equipment online. We have an extensive range of climbing gear, and our products are carefully chosen to ensure that they will do the job they are supposed to do. Whether you are looking for footwear, a rucksack or a full set of winter climbing hardware you can be sure that the products we stock will do the job you require.

Delivery and Returns

Urbanrock offers Free Delivery on UK orders above £30 and on many international orders. We also have a no quibble 14 day returns policy.

Contact Details

If you would prefer to talk to one of us, our email is warehouse@urbanrock.com.

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Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

907 opiniones

5 estrellas
4 estrellas
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2 estrellas
1 estrella

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4,8

Todas las opiniones

(907)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

5 stars

Great service. Product as described - delivered quickly

10 de febrero de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing waste of £175

Order 34684 Return

Really disappointing (no pun intended).

Have used Urban Rock a number of times for gear with no issues. Good prices and delivery.

This time I bought a pair of Petzl Dart Crampons. They arrived but are not a good fit for my boots. I took them to a specialist retailer but they concluded that the front bail was the wrong shape for what is a fairly standard winter boot (La Sportiva Nepal Cube). The symmetry seems off as well with the front point coming out at an angle with the front frame when fitted. Luckily Urban Rock offers a no quibble return service....

I packed them up (loose in the Petzl box) as I had received them and posted them back. Got an email from Urban Rock today with a photo of a scratch on one of the heel points, refusing the return (no quibbles) but kindly not charging me for the return postage.

So I'll take the £175 hit Urban Rock although the crampons had clearly not been used but more likely had been damaged in transit by clattering around loose in a box.

12 de diciembre de 2019
Opinión espontánea
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Respuesta de Urbanrock.com

Hi Maurice,

Thanks for your review.

We have compared the crampons you returned with other Darts we have in stock here and all the other pairs have no scratches whatsoever having come from Petzl in France.

There is scratching on the points and around the toe bails. Whilst this scratching will not affect the performance of the crampons in any way they are no longer in a new condition and we are unable to send them out to another customer as a new product.

We have no quibble returns when products are sent back to us in a brand new condition which the customer received them. Unfortunately these crampons are not in an as new condition.

Kind Regards,
Urbanrock

Valorada con 1 estrellas sobre 5

Overall my experience of Urban Rock was poor.

Overall my experience of Urban Rock was poor.

Despite my shoe size being shown as available I was contacted after purchase to inform me that size wasn't available and I was offered to try the size above or below.

When I tried that size and it didn't fit I was informed Urban Rock do not do free returns so I had to pay about £10 to return the shoes that did not fit.

Furthermore I was not notified when my return had been received and I have still not had my refund processed. Overall it was pretty bad experience.

14 de noviembre de 2019
Opinión espontánea
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Respuesta de Urbanrock.com

Hi Will,

Thanks for your review.

Unfortunately due to a stock discrepancy we had to offer you a size above or bellow what you had ordered which you happily agreed to. The shoes were then delivered to you the following day.

With our low prices we don't offer free returns however a pair of shoes should cost no more than £3-4 to send with Royal Mail.

Your order has been refunded and an email notification was sent.

We do apologise for any inconvenience caused. If you need any further information please don't hesitate to contact us.

Kind Regards,
Urbanrock

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