Usemanly Opiniones 

Respuesta de Usemanly

8 oct 2026

Hi Neil

We’re sorry for the frustration this experience caused.

Our product page displays two options before an item is added to the cart: “Subscribe & Save,” which includes recurring deliveries at a discounted price, and “One-Time Purchase.” However, we take your feedback seriously and understand that you did not feel the subscription terms or cancellation process were clear enough.

We received your email on October 7 and cancelled the subscription promptly. We can confirm that it is no longer active and that no additional subscription orders will be created.

If you do not wish to keep the products that have already been shipped, you may refuse the package upon delivery so it is returned to us. Alternatively, please contact our support team and we will provide a prepaid return label. Once the products have been returned, we will issue a full refund without any problem.

We are also reviewing the cancellation experience you described. Customers should be able to understand their purchase selection and manage or cancel a subscription without unnecessary confusion.

We regret losing you as a returning customer and apologize for the frustration this situation caused.

Regards
The Manly Team

Respuesta de Usemanly

8 oct 2026

Hi Brendan

We sincerely apologize for the frustration and loss of trust this experience caused.

Your order was for the body wash, and we spoke with you earlier to explain the product delay. However, you should have been informed about the availability issue before completing your purchase, and we should have communicated proactively rather than leaving you to follow up for an update.

You are completely right that accurate stock information is essential. Customers should be able to see whether a product is available before placing and paying for an order. We are reviewing how inventory availability and fulfillment delays are displayed and communicated to prevent this from happening again.

As requested, we cancelled your body wash order and issued a full refund. Depending on your payment provider, it may take several business days to appear in your account.

We understand why this experience affected your confidence in our company, and we are truly sorry we let you down.

Regards
The Manly Team

Respuesta de Usemanly

8 oct 2026

Hi Bob,

We’re very sorry for the concern and frustration this has caused you and your wife.

Our product page provides two purchasing options: “Subscribe & Save,” which ships every 30 days at a discounted price, and a “One-Time Purchase” option. Customers can select their preferred option before adding the product to their cart. However, we take your concern seriously and would like to review the specific order to understand exactly what happened.

Unfortunately, we have not been able to locate the account from the information included in this review. Please reply with the order number or the full name used to place the order. For your privacy, please do not post an email address, payment information, or other sensitive details publicly. You may also contact our customer support team directly with this information.

Once we locate the order, we will review the subscription status and help resolve the matter as quickly as possible.

Regards
The Manly Team

Respuesta de Usemanly

8 oct 2026

Hi Melissa

We’re very sorry for the delays, the missing item, and the way your follow-up was handled. You are completely right: we were already aware that the deodorant was missing because of a stock issue, so you should not have been asked to provide photographic evidence.

Once we reviewed the situation, we offered either a replacement shipment or a refund, and you chose the refund. We can confirm that it has now been processed. Depending on your payment provider, it may take several business days to appear in your account.

We sincerely apologize that resolving a problem we had already acknowledged required further effort from you. We have addressed this internally so our agents can review the full order history before requesting additional information.

We understand why this experience was disappointing, and we hope you will consider giving us another opportunity in the future to provide the service you should have received from the beginning.

Regards
The Manly Team

Respuesta de Usemanly

8 oct 2026

Hi Raj

We’re very sorry for the frustration and disappointment this experience has caused.

You are correct that there was an error with your order. Citrus & Cedar was rebranded as Citrus Breeze, but our website incorrectly displayed the two names at different prices. Both deodorants should have been charged at AUD $25 each. You were incorrectly charged AUD $35 for one of them, and we have now issued a partial refund of AUD $10 for the difference.

We also sincerely apologize that this change was not clearly communicated before your order was shipped. Receiving two products with the same name after ordering what appeared to be two different items understandably made the situation more confusing and frustrating.

We have sent you an email with the refund details and to address your other concerns directly. We take your feedback about the delayed shipment, product information, and website messaging seriously, and we are reviewing these issues with our team.

We hope you will give us the opportunity to make this right.

Regards
The Manly Team

Respuesta de Usemanly

8 oct 2026

Hi Milan

We sincerely apologize for the long wait, the disappointment caused by the cancellation, and the incorrect wording in the automated email.

After speaking with you, we unfortunately confirmed that we are currently unable to ship orders to the United Arab Emirates. For this reason, we had to cancel your order and issue a full refund. The cancellation was initiated by our team because of this shipping restriction; it was not requested by you. We are very sorry that the automated email stated otherwise.

We completely understand how frustrating it was to wait more than six weeks before receiving this information. We should have identified the shipping limitation and contacted you much sooner. Your full refund has been processed, and we have contacted you directly with the details.

Please accept our sincere apologies for the delay, confusion, and inconvenience this experience caused.

Regards
The Manly Team