Usemanly Opiniones 

754
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Absolutely atrocious!! I can only imagine that all these people posting positive reviews have been sent my order. I have been waiting for the remainder of mine since 19 July - yep 12 whole weeks.... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Really prompt reply time, friendly, helpful, answered questions in detail-finally got our coconut order-and WOW!! So glad we waited instead of getting a refund-my son is showering twice a day 🥹and sm... Ver más

Valorada con 5 estrellas sobre 5

I actually had to have my daughter order with her card as mine would not go through because of restrictions. Not sure if company is in another country or what. Would be way more convenient if you had... Ver más

Valorada con 5 estrellas sobre 5

I saw Manly being advertised on Instagram and decided to buy the product for my husband to try since it's a non hormone disrupting blend. Absolutely love this brand. It smells great and doesn't disrup... Ver más

Información sobre la empresa

Escrito por la empresa

I started Manly to make a real difference in men’s daily routines — most supermarket products are full of harsh chemicals that cause irritation, dryness, and breakouts. Our mission is to create natural men’s hygiene and grooming products that actually work — from body wash, shampoo, conditioner, and deodorant to targeted solutions for acne, dandruff, and body odour. By using high-quality botanicals instead of cheap fillers, we help men (and the mums, partners, and families who often buy for them) feel confident in their own skin. Manly is more than just a shower brand — it’s about giving guys simple, effective, and trustworthy products they’ll actually use every day. – Callum Founder of Manly


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

754 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 95% de las opiniones negativas

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3,9

Todas las opiniones

(754)

657 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Really prompt reply time

Really prompt reply time, friendly, helpful, answered questions in detail-finally got our coconut order-and WOW!! So glad we waited instead of getting a refund-my son is showering twice a day 🥹and smells delicious!! There are a few extra ingredients listed which I’ll be looking up, but we can’t wait for the tactical kit!

1 de octubre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Good luck cancelling the "subscription"

Like so many others we have tried repeatedly to cancel our "subscription" yet as other find we are charged again and again, after canceling and refunding a shipment you would think it is over, you would be wrong and the very next month there are the charges again and goods apparently dispatched. This time we are told that it is to late to recall the package so we will not be refunded the charges.
To call these subscription style tactics predatory would be an understatement.
Well Callum, lets see what Dept of Consumer Protection have to say about this sales technique.
Oh and as for the products, we have 3 boys, that is why we tried the products in the first case, TBH they are nothing different from similar off the shelf products, except being quite a bit more expensice.
(order No Provided)

1 de octubre de 2026
Opinión espontánea
Logotipo de Usemanly

Respuesta de Usemanly

Hi Matthew

We’re really sorry to hear about your experience and completely understand how frustrating and concerning it would be to continue seeing charges after believing your subscription had already been cancelled.
We’ve tried to locate your account and previous conversations based on the information available in this review, but unfortunately, we haven’t been able to find you in our system.
We absolutely want to investigate what happened here and make sure this is properly resolved. Could you please provide us with your order number or the full name/email address used to place the order? Once we can locate your account, our team will review the subscription history and previous cancellation requests as a priority.
We’re truly sorry for the frustration this situation has caused, and we’d really appreciate the opportunity to look into this properly and help.
Warmly,
The Manly Team

Valorada con 5 estrellas sobre 5

Favourite Men Products by far

I saw Manly being advertised on Instagram and decided to buy the product for my husband to try since it's a non hormone disrupting blend. Absolutely love this brand. It smells great and doesn't disrupt my husband's skin. Sometimes other named products have caused him to break out but Manly product haven't done that. Midnight oak is my personal favourite scent so far with body wash, close seconds are Fresh Forrest and Citrus Breeze. We like the shampoo and conditioner as well. Once my husband runs out of precious deodorants we will be trying the Manly line as well. We will continue to support this wonderful company 😁🥰

1 de octubre de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Manly didn’t have everything I wanted…

Manly didn’t have everything I wanted in stock. It took forever to ship. The bottles were way smaller than I expected. Great product, my son loves the scents but very expensive for what you get and have to wait for!

30 de septiembre de 2026
Opinión espontánea
Logotipo de Usemanly

Respuesta de Usemanly

Hi Shelley

Thank you so much for your feedback, and we’re really sorry about the long wait for your order. We recently experienced some stock issues that caused delays, and we completely understand how frustrating it is to wait so long for something you’ve already paid for.
We also really appreciate your feedback regarding the size and value of the products. This is something we’ll make sure to share with our team.
Most importantly, we’re so happy to hear that your son loves the products and the scents! That means a lot to us.
Thank you again for your patience and for giving Manly a try despite the delays.
Warmly,
The Manly Team

Valorada con 1 estrellas sobre 5

Would score 0 if I could

Would score 0 if I could.
Placed an order 3 weeks ago and still haven't received it.
The order was sent to incorrect address as admitted by Australia Post on the tracking portal.
Package was returned to sender. I notified manly and supplied screen shots. They agreed to resend order but have not done so as yet.
Now I receive emails from AI responding to my emails with generic responses.
I've also received emails asking if I like the products.
I've asked for a refund with no reply!!!
AI is not the future and manly need to respond with a human before I take this further.

9 de septiembre de 2026
Opinión espontánea
Logotipo de Usemanly

Respuesta de Usemanly

Hi Joe

We’re incredibly sorry for the experience you’ve had with your order. We completely understand how frustrating this must have been, especially after waiting several weeks, seeing the parcel returned to us, and then not receiving the communication you expected.
Unfortunately, your parcel was returned back to us. When you contacted our team, we offered to reship the order, but we completely understand that after everything you had already experienced, you preferred to receive a refund instead.
We can confirm that your full refund has now been processed back to your original payment method. Please allow a few business days for it to appear, depending on your bank or payment provider.
We also want to clarify that we do not use AI bots to handle our customer support conversations. We have real people behind every response, doing their best to help our customers. That being said, we’re truly sorry that some of the responses you received felt generic or didn’t properly address your concerns. We absolutely understand why that added to your frustration.
You deserved clearer and more timely communication from us throughout this process, and we’re sincerely sorry that we let you down.
Warmly,
The Manly Team

Valorada con 1 estrellas sobre 5

I would give 0 stars

I would give 0 stars. Placed my order a month ago. Received nothing. Contacted customer support 2x, received no response back. Placing a dispute with my bank to get $ back. Horrible company that has no good customer service response. They dont communicate well with any issues. They leave you guessing, then gaslight you by the response they gave. (See below) Byer beware. Don't trust this company!!!
Order # 168543 email is with order # if I could post the 3 emails & exact order I would, however that is not an available option. No point in emailing them, they dont reply. Just contact your financial institution & leave a bad review to get a response.

27 de septiembre de 2026
Opinión espontánea
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Respuesta de Usemanly

Hi Rahmatu Alhassan,

We’re incredibly sorry to hear about your experience and completely understand how frustrating it must be to still be waiting for your order and feel like you haven’t been able to reach us.

Unfortunately, we were not able to locate any previous messages or orders from you in our system, and we sincerely apologize for the frustration this has caused.

We absolutely want to look into this and get it resolved for you as quickly as possible. Could you please send us your order number or the email address used to place the order so we can locate your purchase and assist you right away?

Again, we’re truly sorry for the experience you’ve had so far. 💜

Warmly,
The Manly Team

Valorada con 1 estrellas sobre 5

30 days and still counting… NO PRODUCT

I am furious! I placed an order August 30th. We are now at day 30. I was being patient but now it’s been a month of no product. There have been no email or updates from Manly. I sent two messages to customer service and they only replied to one. They couldn’t give me a time frame of when my product would be ready to ship in their reply. For all I know it could be another 30 days at the rate they are going. So I then responded by asking for a refund. But it has been crickets. I even started looking up if this company was a scam because the overall experience has been so awful. I really wanted products that were safe for my son. I will be looking elsewhere now.

29 de agosto de 2026
Opinión espontánea
Logotipo de Usemanly

Respuesta de Usemanly

Hi Aspen

We’re incredibly sorry for the delay and completely understand your frustration, especially after waiting this long without receiving clear updates from us.

The good news is that your order has now been shipped and is on its way. We’ve also sent you an email with your tracking number so you can follow the delivery. Please check your spam or junk folder as well in case you don’t see it in your inbox.

We sincerely apologize for how long this took and, most importantly, for the lack of communication throughout the process. This is not the experience we want our customers to have.

Thank you for your patience, and again, we’re truly sorry for the frustration and inconvenience this delay caused.

Warmly,
The Manly Team

Valorada con 1 estrellas sobre 5

Will be cancelling my subscription

So apparently your company only answers people when they put a bad review so this is me shooting my shot and trying to get a response to what has happened to my order. According to the shop app my order has been delivered. No tracking what so ever; on a subscription so never before had problems; and now that I am having a problem I get no response except to receive a survey of how my experience has been when emailing the help email. There is obviously issues going on so how about some transparency to your original customers?

27 de septiembre de 2026
Opinión espontánea
Logotipo de Usemanly

Respuesta de Usemanly

Hi Bronwyn,

I’m genuinely sorry for the frustration and for making you feel that leaving a review was the only way to get a response from us.

We actually emailed you on 24 September regarding your order, but it appears that our email was unable to be delivered to you. I’m very sorry, as from your side it understandably looked like we simply weren’t responding at all.

I also completely understand your concern seeing the Shop app showing your order as delivered without receiving tracking information, particularly as you’re an existing subscription customer who hasn’t experienced this issue with us before.

We’d really like to get this sorted for you. Please reach out to us again with an alternative email address if possible so we can make sure our response reaches you and provide you with the information regarding your order.

I’m sorry again for the confusion and lack of communication. We genuinely appreciate your continued support and understand why this experience has been so disappointing.

Callum
Founder, Manly

Valorada con 1 estrellas sobre 5

We keep receiving additional shipments

We keep receiving additional shipments. The first one we thought was a fluke as a previous shipment had been delayed. When we received an email about an order preparing to ship less than two weeks later, I skipped the order using the button in the email, received confirmation that the order had been skipped and then received an additional email two days later that the items had shipped. When I contacted manly they wrote back that they ‘understand why I believe I cancelled my order’ but I didn’t cancel the order that was preparing to ship, but in fact cancelled the next one which was scheduled to be shipped before the end of the month. My subscription was set up to ship two sets every two months. Why they were sending me shipments twice a month doesn’t make sense. All in all, we’re ending the subscription. Too much of a hassle. Subscriptions are supposed to make life easier, not require constant babysitting.

16 de septiembre de 2026
Opinión espontánea
Logotipo de Usemanly

Respuesta de Usemanly

Hi Lee,

I’m genuinely sorry for how frustrating and confusing this subscription experience has been.

You’re absolutely right that a subscription should make things easier, not leave you having to constantly check orders and work out why additional shipments are being generated. I completely understand why receiving multiple shipments so close together, particularly after you had used the skip option and received confirmation, has caused you to lose confidence in the subscription.

I’m also sorry that our previous explanation didn’t provide the clarity you needed. Regardless of which upcoming order the skip action applied to, we understand why you believed the order had been skipped after receiving that confirmation.

We appreciate you taking the time to explain exactly what happened. Your feedback regarding the subscription timing and skip process is important, and we’ll be sharing it with our team so we can look at where the experience needs to be clearer.

I’m genuinely sorry to see you leave, Lee, and we appreciate the support you’ve given Manly.

Callum
Founder, Manly

Valorada con 5 estrellas sobre 5

I buy your products for my teenage grandson.

I buy your products for my teenage grandson. He absolutely loves the body wash. He ask me to order him, the shampoo and conditioner, and I also told him you have deoderant yes we ordered it to. I wish you had other scents in shampoo tho. He loves your products ,but it's quit expensive 18.00 for a bottle of wash or shampoo, or deoderant is very expensive. Do you ever run sales. I would buy it more often if you did.
Also can you make it easier to order the site is confusing, and difficult to maneuver.

25 de septiembre de 2026
Opinión espontánea

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