Usemanly Opiniones 

Respuesta de Usemanly

27 sept 2026

Hi Melissa,

I’m genuinely sorry for the experience you’ve had, particularly after your first order with us in June was such a positive one.

I completely understand how disappointing it must be to receive products that appear different from what you ordered and then have to send multiple emails without receiving the clear, personal response you needed.

We’d really like to investigate this properly for you. If you could please provide us with your order details, including your order number or the email address used to place the order, we can review exactly what was ordered and what was sent and work towards getting this resolved for you.

I’m very sorry again, Melissa, for both the frustration and the lack of communication.

Callum
Founder, Manly

Respuesta de Usemanly

25 sept 2026

Hi Diana

We’re truly sorry for the frustration and disappointment this experience has caused, especially after you tried multiple times to reach us.

A full refund has now been processed back to your original payment method.
Please allow a few business days for the funds to appear in your account, depending on your bank.

We sincerely apologize that we didn’t provide the level of service and communication you deserved, and we appreciate you bringing this to our attention.

Warmly,
The Manly Team

Respuesta de Usemanly

Actualizada el 25 sept 2026

Hi Brein

We’re incredibly sorry for the experience you’ve had with your order. Waiting over 30 days without receiving your package or getting the updates you needed is absolutely not the experience we want for our customers.

Our team had offered a full refund to resolve this for you, and we’ve now gone ahead and processed that refund back to your original payment method. Please allow a few business days for the funds to appear, depending on your bank.

We sincerely apologize for the delay, the lack of communication, and the frustration this has caused. We truly appreciate your patience and are sorry we weren’t able to provide you with a better experience.

Warmly,
The Manly Team

Respuesta de Usemanly

25 sept 2026

Hi Hemani

We’re truly sorry for the delay and for the frustration caused by not receiving a response from our team. This is certainly not the experience we want you to have.

We’d really like to look into your order and get you an update as soon as possible. Could you please provide us with your order number or the email address used to place the order?

Once we have those details, our team will check the status and make sure this is resolved for you as quickly as possible.

Warmly,
The Manly Team

Respuesta de Usemanly

25 sept 2026

Hi Amber

We’re truly sorry for the frustration and confusion this experience has caused. This is certainly not the level of service we want to provide.

We can confirm that you’ve already been in contact with one of our team members and that your order has now been fully refunded to your original payment method. Please allow a few business days for the funds to appear, depending on your bank.

We sincerely apologize for the issues with your shipments, subscription, and communication. We appreciate your patience while our team worked to resolve this for you. 💛

Warmly,
The Manly Team

Respuesta de Usemanly

25 sept 2026

Hi Sil

We’re truly sorry about this. Receiving the wrong product is frustrating enough, and having to wait for a response from our team only makes the experience more disappointing.

We’d really like to look into this and make it right for you as quickly as possible. Could you please provide your order number or the email address used to place the order?

Once we have your details, our team will review what happened and help get this resolved for you. 💛

Warmly,
The Manly Team

Respuesta de Usemanly

25 sept 2026

Hi Tahmid

We’re incredibly sorry for this experience, especially knowing that you purchased the washbag specifically for your upcoming trip and paid extra for priority shipping. We completely understand how disappointing and frustrating this must have been.

Unfortunately, we weren’t able to locate any emails or messages from you in our system, and we’re truly sorry that you weren’t able to reach our team when you needed us.

Sadly, the washbag you ordered is no longer available for sale, so we have now cancelled your order and processed a full refund, including the amount paid for priority shipping, back to your original payment method.

We’re especially sorry because we know from your review how much you were looking forward to receiving it for your trip. This was not the experience we wanted you to have, and we sincerely apologize for letting you down.

Warmly,
The Manly Team