Usemanly Opiniones 

Respuesta de Usemanly

20 sept 2026

Hi there,

I’m genuinely sorry that you’ve been waiting since 19 August without receiving a proper update on your order. Thirty days is far too long to be left wondering what is happening, especially when your attempts to contact us have been rejected and you haven’t been able to reach our team.

I completely understand why you’re now considering contacting your bank for a refund. Before you have to take that step, we’d really appreciate the opportunity to look into your order and resolve this directly for you.

Please reach out to us with your order number or the email address used when placing the order so we can investigate the status and provide you with a clear resolution.

I’m genuinely sorry for the delay and the communication issues you’ve experienced. You should have received much better support from us.

Callum
Founder, Manly

Respuesta de Usemanly

20 sept 2026

Hi Chris,

I’m genuinely sorry for the experience you’ve had with your orders. Waiting six weeks only to receive an incomplete order, with two body washes and six deodorants missing, and then not receiving responses to your repeated messages is incredibly frustrating.

We’ve reached out to you directly by email so we can properly investigate the missing products, the additional charge and your concerns about the new order.

We are a genuine business, and I completely understand why this experience has caused you to lose trust in us. We’re very sorry that our delays and lack of communication have left you feeling this way.

Please check your inbox for our email so we can work with you directly and get this properly resolved.

Callum
Founder, Manly

Respuesta de Usemanly

18 sept 2026

Hi Jo,

We sincerely apologize for the delivery delay, the invalid tracking link, and the lack of a timely response to your email. We understand why being redirected to an unrelated website and finding the listed phone number disconnected would cause serious concern.

We would like to investigate your order and the tracking-link issue urgently. Please respond to our private information request with your order number and the email address used for the purchase. If possible, please also include the tracking link or a screenshot of the page it opened. For your privacy, please do not post these details publicly.

Once we receive your information, we will locate the order, verify its shipping status, and review the available resolution options as a priority. We’re very sorry for the frustration and concern this experience has caused.

Regards
The Manly Team

Respuesta de Usemanly

18 sept 2026

Hi Mands

We sincerely apologize for the shipping delay, the lack of communication, and the fact that you are still waiting for your refund after returning the order. We completely understand your frustration, especially when your tracking information confirms that the return was delivered.

We would like to investigate this urgently and make sure the matter reaches the correct team. Please respond to our private information request with your order number, the email address used for the purchase, and the return tracking number. For your privacy, please do not post this information publicly.

Once we receive those details, we will locate the order and review the refund status as a priority. We’re very sorry that you have had to follow up repeatedly and that your experience with us has been so disappointing.

Regards
The Manly Team

Respuesta de Usemanly

18 sept 2026

Hi Yelena

We sincerely apologize for the delay, the lack of communication, and the frustration this experience has caused. We completely understand how disappointing it is to wait more than a month for an order without receiving the product or a clear update from our team.

After reviewing our records, we were able to locate one email from you. We’re very sorry that it was not addressed promptly and that you were left feeling ignored. This is not the level of communication or service we want to provide.

Your order has now been cancelled. We regret that we were unable to fulfill it within a reasonable timeframe and that the situation reached this point. Please accept our sincere apologies for the inconvenience, disappointment, and time you spent trying to obtain assistance.

Regards
The Manly Team

Respuesta de Usemanly

17 sept 2026

Hi Karen

We sincerely apologize for the delay and the lack of communication regarding your order. We’re glad your son enjoyed the products from your first purchase, and we completely understand how upsetting it is to wait for a substantial order without receiving clear updates.

Your order was affected by an unexpected stock shortage. Our team has now sent you a message so we can review the order and discuss the available resolution options with you directly. Please check your inbox, including your spam or junk folder, and reply to our message so we can take care of this for you.

We’re very sorry for the frustration and disappointing experience.

Regards
The Manly Team

Respuesta de Usemanly

17 sept 2026

Hi there,

I’m genuinely sorry that you’ve now been waiting six weeks for your order. What makes this even more frustrating is that you contacted us weeks ago and were told your order would arrive the following week, only to find that it still hasn’t even been shipped.

We should never have given you a timeframe that we weren’t able to meet, and you should have received proactive updates when it became clear there would be a further delay.

We’d really like the opportunity to look into your order and get you a clear answer. Please reach out to us directly with your order number or the email address used when ordering so our team can investigate this and work towards getting it properly resolved for you.

I’m genuinely sorry for both the six-week delay and the communication you’ve experienced.

Callum
Founder, Manly