Usemanly Opiniones 

Respuesta de Usemanly

14 sept 2026

Hi Karla

We’re truly sorry you’ve been waiting six weeks, especially after we told you your order was being sorted. We also failed to follow up with an update, and we understand why the silence and missing confirmation email have left you worried.

We need to check your order before we can explain what’s causing the delay. Please contact our support team privately with your PayPal transaction reference so we can locate it and give you a clear answer.

If you’d prefer to cancel for a refund, we completely understand and will be happy to help. You shouldn’t have had to keep chasing us, and we’re very sorry we’ve let you down.

Regards
The Manly Team

Respuesta de Usemanly

14 sept 2026

Hi there,

I’m genuinely sorry for the experience you and your son have had with us. I can understand how disappointing this must be, especially as you ordered the products to help him feel prepared and confident starting middle school and he was looking forward to receiving them.

The expected delivery date has passed, and you’ve also taken the time to email us looking for answers without receiving a proper response. You should never have had to keep chasing us just to find out what was happening with an order you had already paid for.

We’d really like the opportunity to look into your order and get you a clear update. If you could please reach out to us directly with your order number or the email address used when ordering, our team can investigate what has happened and work on getting this resolved for you.

I’m very sorry that we’ve let both you and your son down with the delay and lack of communication.

Callum
Founder, Manly

Respuesta de Usemanly

14 sept 2026

Hi Harriet,

I’m really sorry that you’ve been waiting for both of your orders without receiving them.

I’ve looked into this and found that the reason your order wasn’t progressing was due to an issue with the delivery address. I’m very sorry this wasn’t identified and communicated to you sooner.

We have now updated the address and escalated your order with our team so it can move forward as quickly as possible.

I completely understand how concerning it must have been to place two orders and still be waiting without knowing what was happening. We sincerely apologise for the delay and the lack of communication, Harriet, and we appreciate your patience while we get this sorted.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Kathy,

I’m genuinely sorry about the condition your order arrived in and, just as importantly, that you had to contact us repeatedly without receiving a response. You sent through photos showing the damage and followed up several times, so you absolutely should not have been left waiting this long.

I’ve reached out to you directly so we can get this resolved. We’d be more than happy to send replacement products for the damaged shampoo and body wash. Please let us know if you would be happy for us to arrange replacements for you.

I completely understand why the damaged products combined with the lack of communication left you disappointed with our service. We’d really appreciate the opportunity to make this right.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Christina,

I’m genuinely sorry that you’ve been waiting two weeks for your son’s order and haven’t received your products or a response from our customer service team. I completely understand how disappointing and frustrating this must be.

We’d really like the opportunity to look into what has happened and get this resolved for you. If you could please reach out to us directly with your order details, our team can investigate the status of your order and assist you further.

You should not have had to wait this long without clear communication, Christina, and I’m very sorry for the experience you’ve had with us.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Susie,

I’m genuinely so sorry that you’ve been left waiting for products you’ve paid for and, even worse, that your emails have gone unanswered. I completely understand why this has left you questioning whether Manly is a legitimate company.

We are a genuine Australian business, but the experience you’ve had is absolutely not the level of service we want to provide. We’ve experienced significant stock and fulfilment delays, alongside a much higher volume of customer enquiries than expected. While that explains some of what has happened, it does not excuse leaving you without your order or a proper response.

You should never have had to wonder what was happening with your money or feel ignored when you reached out for help. I’m genuinely sorry that our lack of communication has caused you this much disappointment and concern.

Please send us a direct message with your order number and the email address used to place the order so we can locate it, investigate exactly what has happened and make sure you receive a proper resolution.

Again, I’m truly sorry we’ve let you down.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Connie,

Thank you for your honest feedback, and I’m really pleased to hear that you think the products themselves are wonderful.

I’m genuinely sorry, though, that the ordering experience was confusing and frustrating. Our checkout process should make it completely clear when a subscription is being selected, what each promotion includes, and what happens when an additional offer is accepted. You should feel confident about exactly what you’re purchasing before any payment is taken.

We also understand your concerns about the pricing of our deals and the add-on offers shown towards the end of checkout. If those offers resulted in you purchasing products you didn’t intend to order, then we absolutely understand why that would leave you disappointed with the experience.

Your feedback is incredibly valuable, and we’ll be sharing it with our team as we continue working to make the ordering and subscription process clearer and easier to understand.

Thank you for still recognising the quality of the products despite the frustrating checkout experience. We really appreciate your support and your honest feedback about where we need to improve.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Amber,

I’m genuinely very sorry that you’ve been waiting since August for your order and, even more importantly, that you’ve tried reaching us by email and through our website without receiving the response you deserved. You should never have had to leave a review just to feel heard.

I completely understand how frustrating it is to only receive this information after you’ve already been waiting for so long.

If you’re happy to wait, we can keep your order active and have it fulfilled as soon as the deodorants are available. Alternatively, we can remove and refund the unavailable deodorants and ship the remaining available products, or if you no longer wish to wait, we completely understand and can cancel the entire order and issue a full refund.

Amber, regardless of the stock situation, we should have communicated with you much sooner. You shouldn’t have had to repeatedly contact us just to find out what was happening with an order you had already paid for.

I’m truly sorry for the delay and the lack of communication. We appreciate your patience despite such a frustrating experience, and we want to make sure this is properly resolved for you.

Callum
Founder, Manly

Respuesta de Usemanly

Publicada el 13 sept 2026

Hi Lee-Ann,

I’m genuinely sorry for how frustrating this has been, especially after your first experience with us in July went smoothly.

You should have received much clearer communication about what was happening with your orders, and I’m particularly sorry that you reached out asking for assistance and didn’t receive a response. You should not have had to keep chasing us for an update.

I’ve now reached out to you directly so we can review orders #175287, #157287 and #15696 and work with you on the best way to resolve the outstanding orders.

Thank you for your patience, Lee-Ann. I’m genuinely sorry we’ve let you down with the communication and delays, and I hope we can now get everything properly sorted for you.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Shawna,

I’m genuinely sorry that you haven’t received your order or any meaningful shipping updates. You should have been kept informed rather than being left wondering what was happening with an order you had already paid for.

Unfortunately, we’ve experienced unexpected stock and fulfilment delays due to an overwhelming number of orders. While this explains the delay, it certainly doesn’t excuse the lack of communication from us.

We’re working through the outstanding orders as quickly as possible, and we sincerely appreciate your patience while we get caught up.

Please feel free to reach out to our team directly with your order details so we can check the latest status for you and make sure you receive a proper update.

Again, I’m very sorry for the delay and the lack of communication. We should have done much better here.

Callum
Founder, Manly