Usemanly Opiniones 

Respuesta de Usemanly

13 sept 2026

Hi Cazrine,

I’m genuinely very sorry for the experience you’ve had with us. You placed your order on 1 September specifically as a birthday gift and were given an expected delivery timeframe of 6 to 7 September. I completely understand how disappointing it was to see that date pass without your order, tracking information, or any communication explaining the delay.

What concerns me most is that you made multiple attempts to contact us and still didn’t receive a proper response. You were even advised that someone would get back to you within 24 to 48 hours, and we failed to meet that commitment as well. You should never have had to keep chasing us simply to find out what was happening with an order you had already paid for.

Unfortunately, the deodorants included in your order are currently out of stock, which has held up the entire shipment. We’re expecting additional deodorant stock around mid-September, but we absolutely should have communicated this to you proactively rather than leaving you wondering whether your order was ever going to arrive.

We completely understand that the timing matters because this was intended as a birthday gift. If you’re happy to wait, we can keep your complete order active and have it fulfilled once the deodorants are available. Alternatively, we can remove and refund the unavailable deodorants and ship the remaining available items, or if the delay means the order no longer serves its purpose, we completely understand and can cancel the entire order and issue a full refund.

Cazrine, I’m truly sorry that our lack of communication turned what should have been a straightforward birthday purchase into such a frustrating experience. Your criticism is completely understandable, and we should have done much better.

Callum
Founder, Manly

Respuesta de Usemanly

10 sept 2026

Hi there,

I’m genuinely sorry. After ordering at the beginning of August and still having no products by the second week of September, I completely understand why you’re angry and disappointed with us.

What makes this worse is that you’ve had to chase us for every update. You were told on 25 August that stock was expected within 24 to 48 hours, and when that timeframe passed, you contacted us again only to receive another similar timeframe that we also failed to meet. We should never have given you expectations we couldn’t deliver on, and we should have proactively contacted you when those timeframes changed.

We have experienced significant stock shortages alongside demand that exceeded what we were prepared for. That has caused a substantial backlog in fulfilment. But I want to be clear that this is an explanation, not an excuse. We accepted your order, and it was our responsibility to communicate honestly about availability and keep you properly informed.

I’m also particularly sorry that our responses left you feeling as though you weren’t speaking with someone who genuinely understood your situation. After weeks of waiting, you deserved a clear, personal answer and a resolution, not something that felt repetitive or generic.

As a small Australian business, it’s incredibly disappointing to hear that someone who actively wants to support Australian businesses now feels misled by us. I completely understand how our delays and poor communication have damaged your trust.

I’d like our team to look at your order specifically and resolve this rather than give you another general stock update. Please send us a direct message with your order number and the email address used to place the order so we can locate everything immediately and work out the appropriate resolution with you.

I’m deeply sorry we’ve let you down. Your criticism of how we’ve handled the delay and communication is fair, and we need to do better.

Callum
Founder, Manly

Respuesta de Usemanly

10 sept 2026

Hi April,

I’m genuinely so sorry for everything you and your family have experienced with this order. Having to contact us repeatedly and wait so long for everything you were expecting is incredibly disappointing, and you should never have had to chase us this many times.

I completely understand your frustration regarding the free Body Buffer and Cooling Wipes. You placed your order based on an offer that included those gifts, so it’s understandable that you were upset when they appeared to be missing.

Upon checking the tracking, I can confirm that the missing items were shipped on 1 September and have now been delivered. We have also sent the tracking information to your email for your reference.

I’m also very sorry to hear about your son’s experience with the shampoo. If it caused burning or irritation, please discontinue using it on him. We take feedback like this seriously and are very sorry that he had an uncomfortable experience with the product.

I know that receiving everything now doesn’t undo the long wait, repeated follow-ups or frustration you experienced along the way. We should have communicated much more clearly and handled your order properly from the beginning.

We’re truly sorry for letting you and your family down and for the experience you’ve had with Manly.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Brittany,

I’m genuinely very sorry for the experience you’ve had with us. You placed your order on 23 August and were left waiting without a meaningful update. You then reached out for assistance and requested a cancellation and refund, but didn’t receive the timely response you deserved. I completely understand why you became frustrated and concerned about getting your money back.

I want to reassure you that your full refund has now been processed. Depending on your bank or payment provider, it may take a few business days for the funds to appear back in your account.

Although we have refunded you in full, we have still shipped your order at no additional cost to you. Your parcel is now on its way, and when it arrives, please feel free to keep the products with our compliments. There is nothing further for you to pay.

We know that sending the order and refunding you doesn’t erase the frustration of waiting or having to chase us for answers. You should have received clear communication from us from the beginning, particularly when you contacted us asking to cancel. We sincerely apologise for falling short.

We hope that receiving both your full refund and the products goes some way towards making things right and shows that we genuinely wanted to resolve this for you.

Again, we’re truly sorry for the delay, the lack of communication and the inconvenience we caused.

Callum
Founder, Manly

Respuesta de Usemanly

10 sept 2026

Hi Jenna,

I’m genuinely sorry for how long you’ve been waiting for your order. You placed it on 10 August, and nearly a month later you were still waiting to receive it. I completely understand how disappointing that is, especially when these were products you purchased for your son.

I also appreciate you acknowledging that communication has been okay, but I completely understand your frustration after being told stock was expected at our warehouse by 24 August, only for it to take another two weeks for your order to be dispatched. When we provide an expected timeframe, you should be able to rely on it, and I’m sorry we weren’t able to meet that expectation.

We experienced significant stock and fulfilment delays during this period, but you shouldn’t have had to wait this long for an order. We know that an explanation doesn’t give you back the weeks you’ve spent waiting.

Your order has now been dispatched, and I sincerely hope it reaches you very soon. More importantly, I hope your son enjoys the products and that they ultimately prove worth the wait.

Thank you for your patience despite such a disappointing delay, and I’m truly sorry we didn’t provide the experience you deserved.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Steve,

Thank you so much for the lovely review. It’s wonderful to hear that after a couple of weeks of using Manly, you’re enjoying how the products make you smell and feel. We love hearing that our range is being enjoyed by men of all ages.

At the moment, our shampoo and conditioner aren’t available to purchase individually and are offered as part of the Full Tactical Kit. We completely understand that you’d like the flexibility to purchase just the hair products without needing another body wash, and I’ll make sure that feedback is passed on to our team.

Thanks again for your support, Steve. It really means a lot to us, and we hope you continue enjoying the range.

Callum
Founder, Manly

Respuesta de Usemanly

10 sept 2026

Hi Mariana,

I’m genuinely sorry to hear that your experience with Manly has left you feeling this way.

While you haven’t shared the details of what happened in your review, it’s clear that we’ve seriously disappointed you, and that’s not something we take lightly. Whatever has brought you to the point of describing us as the worst company you’ve encountered, we’re very sorry that your experience with us has been so negative.

We’d really appreciate the opportunity to understand what went wrong and see if there’s anything we can do to put things right.

Again, I’m truly sorry we’ve left you feeling this disappointed with Manly.

Callum
Founder, Manly

Respuesta de Usemanly

10 sept 2026

Hi Belle,

I’m genuinely so sorry for the experience you’ve had with us. Waiting since 5 August without receiving your order is already incredibly frustrating, and having to repeatedly chase us for updates only to receive responses that felt automated and repetitive made that experience even worse.

I completely understand how upsetting it must have been to then see another charge for a subscription when you hadn’t even received your original order. Regardless of how the subscription was selected during checkout, you should never have been left feeling unaware of it, especially while still waiting for the products you had already paid for.

We have experienced significant stock and fulfilment delays, but that does not excuse the length of your wait or the poor communication along the way. We should have been much more transparent and proactive rather than leaving you to continually ask us what was happening.

Belle, I’m truly sorry that this experience has caused you to lose trust in Manly. You deserved much better from us, and we take your feedback about the delays, communication and subscription experience seriously.

Callum
Founder, Manly

Respuesta de Usemanly

13 sept 2026

Hi Linda,

Thank you for sharing this feedback. I’m sorry the promotion and ordering process was confusing and made it difficult to purchase the products you actually wanted.

You should have been able to clearly see what was included in the special, what the final price would be, and how to add the deodorant without having to search around the website for a bundle. I also understand the frustration of wanting shampoo in the Forest scent and not being able to find the option you were looking for.

We really appreciate you pointing this out. Feedback like this helps us identify where the shopping experience needs to be clearer and easier to navigate, and I’ll make sure your comments are passed on to our team.

Thank you for giving Manly a try, and I’m sorry the ordering experience wasn’t as straightforward as it should have been.

Callum
Founder, Manly