Ventilationland Opiniones 

Ordered 24th Jan.
Item got delayed (not their fault).
Aftwr 3 messages, they finally got back to me and I was Advised by their staff to decline the order to have it returned to save on postage returns.
I emailed them asking when we will receive a refund on 23rd Feb.
They apologised and said they hadn't received the package back but assured me a refund by the end of the week regardless.
5th March, and I still haven't received my refund.
Raised a dispute with PayPal as they're clearly not sorting this from their end.

I am extremely disappointed with my experience with Ventilation Land. It has now been 25 days since I placed my order and I still have not received it.
There has been no clear communication, no proper updates, and customer service has been very poor. Every time I tried to get an update, the responses were slow, unhelpful, or dismissive. It feels like they do not respect their customers’ time or money.
When you are running projects and relying on materials to arrive on schedule, delays like this are unacceptable. Professionalism and communication are just as important as the product itself — and unfortunately, both are lacking here.
I would not recommend this company based on my experience.

Item was exactly as described and delivered very quickly and with very reasonable delivery costs. Will definitely use again.

Absolutely shocking: a vent- £10 yet delivery £10, horrendous.

They have good variety of parts, great communication and turned up when it was supposed to

Great product, great price

Have used a few times for my HVAC company, prices competitive, good selection of products no issues with delivery etc. Only gripe would be delivery charges, worked out at approx. 28% on a £30 order.

Order filters regularly as required.

Good service and product - slight delay in delivery but they communicated well.

Very happy with the product. So much quieter than my previous extractor fan!

Customer service, very detailed help every step of the way. From order to delivery to install to post install.

I knew i wanted some ventilation, just not what i wanted/needed exactly.
Having the ability to whatsapp and get some good advice really helped.
Also, I missed a digit of the postcode from the delivery address.
I think a combination of me requesting i pickup locally (ish), plus a chat with Ventilation land, resulted in delivery to my home address. Result.
Would defo recommend Ventilation Land.
Oh and did I mention, there prices are great (not sure why shipping from Netherlands makes it cheaper, but I'm not grumbling)

Good delivery and technical knowledge. Expensive product.

Lack of refund and communication

I have ordered an item which arrived in more than 5 days. Since it was too late, we needed to go around to find it in a local shop.

Once we received the parcel, it was also damaged.

I have contacted them multiple times; no reply at all!

Cannot recommend!

When my order was delivered they requested import charges to be paid. I refused the delivery and they said they would sort out the charges and get it redelivered. A week later and after much chasing we still havent received our order. Customer Service doesnt seem to care and ignores messages. Wouldn't recommend at all.

Fast delivery, very good thanks 🙂

You delivered what I ordered

Good products at the right price and fast delivery..

What's not to like.

Great products swiftly delivered

The unit arrived quickly and works exactly how we hoped even in the UK.