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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Sometimes they deliver OTIF, but if they don't, good luck getting hold of anyone. No direct contact number. WhatsApp isn't checked. Emails go unanswered. Prices are competitive, but the company clearl... Ver más

Valorada con 5 estrellas sobre 5

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... Ver más

Valorada con 4 estrellas sobre 5

This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does. Managed to... Ver más

Valorada con 4 estrellas sobre 5

Good range of products and smooth, hassle-free transaction. Was a bit disappointed with lack of visibility of leadtimes; items showed extended leadtimes or 'in stock'. Assuming 'in stock' items woul... Ver más

Información sobre la empresa

  1. Fabricante de equipos de ventilación

Escrito por la empresa

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

309 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 27% de las opiniones negativas

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3,4

Todas las opiniones

(309)

81 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Have had a MVHR go faulty and cant get…

Have had a MVHR go faulty and cant get thru to anybody on the contact number which ever option you choose aways tells you to speak to them by whats app.

Tried this also and just over 1 hour and still waiting for a reply very poor customer service indeed.

4 de agosto de 2025
Opinión espontánea
Logotipo de Ventilationland

Respuesta de Ventilationland

Dear Mark,

Thank you for your review, and we're sorry to hear that your MVHR system has developed a fault.

Our sincere apologies for the inconvenience and the delay in our response via WhatsApp. Due to high demand, it can unfortunately take a bit longer for us to reply, and we understand that this can be frustrating.

We have received both your WhatsApp message and your email, and we will get in touch with you as soon as possible to provide a suitable solution.

Team Ventilationland

Valorada con 5 estrellas sobre 5

Ubbink roof soil vent - Wales

Amazing service from Ventilationland, quick delivery, really well packaged and after i missed a part to make this work with ubbink ventub 110mm roof vent, they sent out the reducer to make it all work in a water tight manner (la gratis ) also they have all the necessary knowledge Great Company

24 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service!

Excellent customer service!
Always great prices for high quality fans.
My delivery was damaged in transit and the staff at Ventilationland did a great job of resolving the issue.
Many thanks to Sarah and Alex.
Highly recommend and will definitely use again.

12 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very impressed with the end result after installed/decorated

This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does.
Managed to get the item I wanted delivered in a few days.
The only negative, was that I felt that the shipping costs were a little excessive for what was a relatively small item :(
We are very pleased with the final results after the vent has been fully installed and now decorated.

1 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company hides behind emails and…

This company hides behind emails and won't talk to you, so i cannot recommend them. I ordered a product mistakenly and tried to cancel within the hour and their chat line refused, as they said it was being processed, and you can't speak to them on the phone at all. The phone line just puts you back to the web - no customer service at all - suggest you don't deal with them

21 de mayo de 2025
Opinión espontánea
Logotipo de Ventilationland

Respuesta de Ventilationland

Dear Andrew,

Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and understand how frustrating it can be when an order cannot be cancelled as expected.

Our order and dispatch process has been streamlined to ensure that customers receive their purchases as quickly as possible. As a result, orders begin processing almost immediately after being placed, which unfortunately limits our ability to make changes or cancellations — even within a short timeframe.

We understand your concerns regarding customer service accessibility. While we primarily offer support via chat and email to ensure a timely and documented response, we’re always looking for ways to improve how we communicate and assist our customers.

We truly regret that your experience did not meet expectations, and your feedback will be shared with our team as we continue to improve our service.

Valorada con 4 estrellas sobre 5

Initial problems, but quickly resolved!

Purchased an extractor fan, which unfortunately, took longer than expected to get fitted. Upon having it fitted, the timer didn't work, so the fan always went off with the light. Despite several emails to 'Customer' service, I did not receive a response.
After leaving a 1 star review here on Trustpilot, I received a message from a very helpful representative, who gave me a different email address to use.
I am now awaiting a replacement fan to be dispatched to me under warranty.
I have therefore upped my star rating and changed the title of the review.
All I would say, you may not receive a response if you use the contact email at the bottom of their website. Hopefully they will update it, if it is not in use.

6 de abril de 2025
Opinión espontánea
Logotipo de Ventilationland

Respuesta de Ventilationland

Dear Kevin,

Thank you for the review.
Unfortunately, we have not been able to locate any emails associated with your name. To ensure we can assist you promptly with your warranty claim, we kindly ask that you forward your message to business@ventilationland.co.uk. We’ll make sure your request is handled with the attention it deserves.

Kind regards,
Team Ventilationland

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