Viking Direct Opiniones 

32.869
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Very quick service and great choice. Only criticism would be time spent trying to see which sets are compatible with others as selection so broad. Bought set of Pukka foolscap coloured Box Files to s... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

It took a while to re-register - I am a returning customer - after 15 years. My first order was delivered 2 days after it was supposed to be. Waited in all day - received an email 6.40 pm stating item... Ver más

Valorada con 5 estrellas sobre 5

Great service - I bought a great item at a discounted price which was promptly delivered at no cost. I found out that it was not going to be needed after all so contacted Viking to arrange return an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We've been using Viking for our office supplies for some time now and couldn't be happier with the service. They are always happy to price match wherever possible, making it easy for us to get great v... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros de oficina
  2. Tienda de mobiliario para oficinas
  3. Mayorista de suministros de oficina
  4. Tienda de impresoras y escáneres
  5. Proveedor de cartuchos de tóner

Escrito por la empresa

Wherever and however you work – we are here for you! As a leading expert in workplace solutions, we know better than anybody that the way we work has changed throughout the years. Since 1960 we have led workplace transformation. In 1990 we began assisting companies in their adjustment from paper to computer under the name Viking Direct in Europe, and we are now present in the new era of hybrid working. We wish to use our vast experience to help you elevate your business! An ever-changing work environment has always inspired us to embrace change. We are continuously aware of our customers’ needs and requirements. As an omni-channel business, we provide the right solutions for every company. Running a start-up and still deciding on your needs? We can offer you the support you need! Leading a large business requiring a large assortment? We have you covered! Since November 2021, we have become part of RAJA Group. Operating in 19 European countries with 3,000 employees, RAJA Group is Europe's largest packaging distributor and plays an important role in the office supplies and furniture market. This step strengthens our position in the market and puts us in a good position for the future. It marks a new milestone in our journey towards a more modern and future-proof formula for all your workplace solutions.

The Viking benefits - https://www.viking-direct.co.uk/en/viking-advantages

Escrito por la empresa

One-Stop-Shop
All your workplace solutions in one place.
Viking One
Our exclusive customer program for our top customers with a dedicated service-team and many benefits
Best Price
Permanent low prices on all your stationery essentials.
Gift shop
Attractive gift shop. Add free gifts to your shopping cart. Buy more get more.
Nectar points
Collect and spend at Viking. We are the only office supplier that gives you Nectar points.
Easy return
30-day satisfaction guarantee and free returns. Simply plan and arrange the return of your product in your online account.
Own Brand
Wide range of great quality Own Brand supplies for everyday workplace needs at unbeatable prices.
Great customer service
We are always happy to help you via phone, e-mail or chat. Service with a smile.

Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

33 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(32.869)

3125 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very good speedy service.

23 de julio de 2026
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Respuesta de Viking Direct

Good Morning Margaret

Thank you for taking the time to leave your 5 *review.

We are so pleased to hear that you experienced very good and speedy service.

Kind Regards

Sandra

Viking Customer Service

Valorada con 3 estrellas sobre 5

Good price, but underhand add ons are annoying

Good price, but adding 'insurance' without being asked was very annoying and underhand. I have a strong dislike of this kind of sales tactics, so won't be using again.

16 de julio de 2026
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Respuesta de Viking Direct

Good Morning Sarah

Thank you for taking the time to leave your review.

We are sorry to hear that the insurance was added.

We have your account details and will contact you directly.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

Great Service

Promptly and safely received the stationery exactly as ordered.
(Slight issue in that I didn't read the full info on one of the items - but that's my fault!!)

23 de julio de 2026
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Respuesta de Viking Direct

Good Morning Sue

Thank you for taking the time to leave your 5 *review.

We are so pleased to hear that your stationery arrived promptly and safely, exactly as you ordered.

Kind Regards

Sandra

Viking Customer Service

Valorada con 3 estrellas sobre 5

The original delivery was delayed a…

The original delivery was delayed and a day later cancelled, as the package was damaged. This order was refunded. The re order was placed in the basket and delivery was not charged so I paid again for the product. Next day delivery arrived good but left on doorstep and not signed for. The packaging was damaged and wet. The product had leaked because the tops were not fully tight and obviously not kept upright.

24 de julio de 2026
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Respuesta de Viking Direct

Good Morning Stephen

Thank you for taking the time to leave your review.

We are very sorry to hear about the issues with your original delivery and the subsequent re-order.

We understand your frustration regarding the damaged and wet packaging, and the product leakage.

We will look into this and contact you directly.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

great service

16 de julio de 2026
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Respuesta de Viking Direct

Good Morning Vicki

Thank you for taking the time to leave your 5 *review.

Happy to hear you received great service!


Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

Great choice of office supplies

Great choice of office supplies, reasonably priced and delivered the next working day!

30 de julio de 2026
Opinión espontánea
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Respuesta de Viking Direct

Good Morning Bev

Thank you for taking the time to leave your 5 *review.

We are delighted to hear you found a great choice of office supplies, reasonably priced, and delivered the next working day.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

Reliable as ever

Reliable as ever. Correct products delivered on time.

16 de julio de 2026
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Respuesta de Viking Direct

Good Morning Richard

Thank you for taking the time to leave your 5 *review.

We are pleased to hear that your products were delivered correctly and on time.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

Ordered one day delivered the next

Ordered one day delivered the next, as well as a good price.

22 de julio de 2026
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Respuesta de Viking Direct

Good Morning

Thank you for taking the time to leave your 5 *review.

We are delighted to hear that your order was delivered quickly and that you found our pricing competitive.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

Good service

Good service. Help with ordering and prompt delivery. Thank you.

22 de julio de 2026
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Respuesta de Viking Direct

Good Morning

Thank you for taking the time to leave your 5 *review.

We are delighted to hear that you experienced good service.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5
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Respuesta de Viking Direct

Good Morning Tony

Thank you for taking the time to leave your 5 *review.

We are delighted to hear that you consistently receive excellent and prompt service from us.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

Always have the stationery needed and…

Always have the stationery needed and very efficient delivery service.

15 de julio de 2026
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Respuesta de Viking Direct

Good Morning Christine

Thank you for taking the time to leave your 5 *review.

We are so pleased to hear that you always find the stationery you need and appreciate our efficient delivery service.

Kind Regards

Sandra

Viking Customer Service

Valorada con 2 estrellas sobre 5

Too many requests for feedback

Order and delivery was fine, done the job I paid them to do.

Endless requests for reviews and feedback put me off using them again.

16 de julio de 2026
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Respuesta de Viking Direct

Good Morning

Thank you for taking the time to leave your review.

We appreciate your feedback regarding our review requests.

We understand your frustration and are reviewing our processes to ensure a better experience for our customers.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

First time I used Viking

First time I used Viking. Fair prices and good communication from order to delivery. Will use for my future requirements

22 de julio de 2026
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Respuesta de Viking Direct

Good Morning Joseph

Thank you for taking the time to leave your 5 *review.

We are delighted to hear that you found our prices fair and our communication good from order to delivery.

Kind Regards

Sandra

Viking Customer Service

Valorada con 3 estrellas sobre 5

Delivery should be better

Everything is great expect the delivery. You never know when the driver is coming to deliver. They say they can't leave the parcel/s even if you authorise it which makes it very difficult to manage. My last delivery they attempted 3 times to deliver - this could have been avoided. The cost of re delievery and impact on the environment could have been managed better.

15 de julio de 2026
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Respuesta de Viking Direct

Good Morning Shirley

Thank you for taking the time to leave your review.

We are sorry to hear about the difficulties you have experienced with our delivery service.

We have your account details and will contact you directly.

Kind Regards

Sandra

Viking Customer Service

Valorada con 1 estrellas sobre 5

In this world of multiple buying…

In this world of multiple buying platforms, avoiding this one will be of benefit to you.

23 de julio de 2026
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Respuesta de Viking Direct

Good Morning

Thank you for taking the time to leave your review.

We are sorry to read your review.

We have your account details and will contact you directly.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

Good products and excellent service

I have only been using Viking for a couple of months but already I am well impressed. If I do an order before 5pm I get it delivered the next day. The invoices are clear, the prices are good. Discounts for ordering more than 1-2 products. The products are good quality and well packaged. I am very happy to recommend this Company.

22 de julio de 2026
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Respuesta de Viking Direct

Good Morning Jane

Thank you for taking the time to leave your 5 *review.

We are happy to hear that you have been impressed with our service, especially the next-day delivery and clear invoicing.

It's great to know you appreciate the quality of our products and packaging, as well as the discounts available.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

Speedy delivery

Online order was delivered in 2 days, impressed with efficient service.

22 de julio de 2026
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Respuesta de Viking Direct

Good Morning Wilma

Thank you for taking the time to leave your 5 *review.

We are delighted to hear that your online order was delivered efficiently and quickly.

Kind Regards

Sandra

Viking Customer Service

Valorada con 1 estrellas sobre 5

HELLO, Viking !!! I am still waiting for my boxes or a refund.

I ordered some boxes from Viking on the 21st of July. I am sitting here ont he 29th of July and they have still not arrived. I was told it was a problem with theor shipping comoany DX, however, DX say it was not their porblem.
Will I ever try to buy anything from Viking again? NO!!!
I am disgusted that they took my money for the goods and additional for the delivery fee.
I ended up having to buy box locally, and because I had run out of the time I had allowed for a parcel post to N.I. I then had to send it 1st class 'Special Delivery' for next day guaranteed delivery. It ended up costing me more than the purchase of 25 boxes and delivery fee...I am seething with th einefficiency of the Viking (disorganistion)

22 de julio de 2026
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Respuesta de Viking Direct

Good Morning Ian

Thank you for taking the time to leave your review.

We are very sorry to hear of the issues you have experienced with your recent order and delivery.

We have your account details and will be in touch shortly.

Kind Regards

Sandra

Viking Customer Service

Valorada con 1 estrellas sobre 5

I purchased goods from Viking to the…

I purchased goods from Viking to the value of £323.30. As I have done on many previous occasions, I accessed the Viking website via the Avios shopping portal in order to earn Avios on the purchase.
Based on the value of my order, I should have received 1,897 Avios, instead, only 350 Avios were initially awarded.
After I raised this discrepancy with Avios, those 350 Avios were subsequently withdrawn by Viking on the basis that the purchase had allegedly not met their qualifying criteria.
This decision appears inconsistent, as the 280 Nectar points associated with the same purchase were awarded and have not been withdrawn.
Avios reviewed the matter with Viking and informed me on May 27th that Viking had cancelled the Avios award because the purchase did not meet its criteria.
When I requested further information, I was told that, prior to completing the purchase, I had allegedly clicked through to another marketing website, thereby invalidating the transaction.
This is simply incorrect.
I did not click through to any other marketing website prior to completing my purchase.
I first raised this issue directly with Viking on May 27th and have followed up several times via both the online chat facility and email.
Despite these repeated attempts, I have received no substantive response - I even contacted a member of staff who had previously emailed me regarding a delayed delivery.
While she acknowledged my email, she advised that the matter was "nothing to do with them" and that I should take it up with Avios.
I did so, only to be informed by Avios that retailers themselves have the ability to approve or cancel Avios awards.
I relayed this information back to Viking, but once again received no response.
My complaint is therefore twofold: firstly, that Viking has cancelled the Avios award on the basis of an allegation that is untrue, and secondly, that Viking has repeatedly failed to engage with or respond to my attempts to resolve the matter.
I would appreciate a full explanation of why these Avios were withdrawn and a review of the decision to deny the 1,897 Avios that should have been awarded for this purchase.

10 de febrero de 2026
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Respuesta de Viking Direct

Good Morning Antony

Thank you for taking the time to leave your review.

We appreciate you bringing this matter to our attention and for detailing your experience with the Avios award.

We are actively reviewing the information you have provided to understand why the Avios were cancelled.

We have your contact details and will update you as soon as we have the information.

Kind Regards

Sandra

Viking Customer Service

Valorada con 5 estrellas sobre 5

All good

A pefect service/transaction - thanks

7 de julio de 2026
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Respuesta de Viking Direct

Good Morning Colin

Thank you for taking the time to leave your 5 *review.

We are happy to hear that you had such a perfect service experience with us.

Kind Regards

Sandra

Viking Customer Service

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