Our pilot, Nobby, struck just the right tone. He was professional and highly capable; he related easily and naturally to his passengers. Timings were spot-on and the enforced change to our departure s... Ver más
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Consulta las opiniones de los clientes
Great launch site, perfect autumnal day: still sunny weather. Skilful friendly pilot who inspired confidence in his leadership to prepare, fly and land the baloon. Loved the flight experience! Picking... Ver más
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The actual balloon flight was excellent however we had to meet by 4pm and did not actually take off until 5.50 which was a long time standing around. When we landed it took the crew at least 30 minu... Ver más
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The pilot and support staff were friendly and helpful. The flight itself was great although it seemed much less than an hour in duration. We were told it was being moved to York racecourse from Lother... Ver más
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Información sobre la empresa
- Tienda de regalos
- también en la categoría
- Agencia turística de paseos en globo
Escrito por la empresa
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Información de contacto
Jesson House, TF3 3BD, Telford, Shropshire, Reino Unido
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4,6
Excelente
6 mil opiniones
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Fantastic experience
I've waited over 2 years for this and got frustrated at the cancellations but eventually got to fly today. The experience was absolutely amazing it's definitely up there with one of the best things I've done in my life. A big shout out to all the staff and the pilot Dave they were fab
1 de octubre de 2026
Opinión espontánea
Fantastic experience.Our pilot Ben was…
Fantastic experience.Our pilot Ben was fab,and His crew were spot on..
28 de septiembre de 2026
We did it!
After trying to book for the past 18 months we were delighted when we eventually got to fly.We had a great day, Pilot Russell was excellent, another experience ticked off.
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Carol,
You did it! 🎉 After 18 months, that bucket list tick was well earned and we’re so pleased Russell helped make it a great day!
Thanks for sticking with us and sharing your lovely review.
The Virgin Balloon Flights Team
A great experience all round
Being able to take part in the set up and packing away was unexpected but very much made the whole experience that much more enjoyable.
The professionalism and friendliness of the pilot was outstanding.
The flight itself was just amazing and definitely worth the wait.
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Gary,
Thank you for your lovely review!
It sounds like we’ve found a new crew member, although we hope the views were better than your usual workplace! 😉
We’re delighted you enjoyed getting stuck in with the setup and packing away, and that your pilot helped make the day so special.
Thanks for your patience and sticking with us. We’re thrilled the flight was worth the wait!
The Virgin Balloon Flights Team
The customer service team are very helpful
The customer service team member/s where helpful, friendly and appropriate information was given to resolve my query.
I am also very happy with the timescales of responses.
Thank you.
30 de septiembre de 2026
Opinión espontánea
Respuesta de Virgin Balloon Flights
Hi Angela,
Thank you for your lovely review!
Helpful, friendly AND speedy? We’ll try not to let that go to our heads, we’ve got balloons for that! 😉🎈
We’re so pleased the team helped resolve your query and kept you well informed. Thanks for taking the time to give them a shout-out!
The Virgin Balloon Flights Team
It was a life long wish and it was so…
It was a life long wish and it was so amazing i loved every second.
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Janet,
A lifelong wish ticked off in style! 🎈
We’re so pleased you loved every second of it, although we may have made the rest of your wish list a little harder to impress you! 😉
Thanks for the lovely review and for flying with us!
The Virgin Balloon Flights Team
Excellent insight into the wonderful mode of balloon travel
What an amazing way to start the day! A serene, awe inspiring panorama of the historic city of York, as you float gently by and high above the landmark buildings and splendid rural scenery. The balloon, equipment and crew were all top notch, as indeed was the overall experience. An excellent insight into the wonderful mode of balloon travel and the magnificent vistas it unlocks. Highly recommended.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Virgin Balloon Flights
Hi,
York certainly knows how to show off from above! 😉
We’re delighted you enjoyed such a peaceful start to the day, with historic landmarks and countryside stretching out below. Beats staring into a cereal bowl, doesn’t it?
Thanks for the recommendation and for flying with us!
The Virgin Balloon Flights Team
The day was perfect, I didn't feel nervous about the experience even though I'm scared of heights,Russell was a friendly man, who explained clearly about what to do, weather brilliant, still smiling
The day was perfect, Had this experience for my 65th birthday in August from my husband and son,Russell and Chris were so friendly and explained what was going to happen throughout the day, Russell made the day as he is a friendly person
26 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Dean,
What a way to celebrate 65! 🥳
Your Husband and Son have certainly set the bar high for next year’s present....no pressure, lads! Ha ha!
We’re delighted both Russell and Chris helped you feel at ease and made the day so special. Still smiling is exactly the result we’re after!
Thanks for the five stars, we really appreciate it!
The Virgin Balloon Flights Team
Our pilot
Our pilot, Nobby, struck just the right tone. He was professional and highly capable; he related easily and naturally to his passengers. Timings were spot-on and the enforced change to our departure site was communicated clearly and acted on promptly. He even dropped us off at our park and ride facility on the way back in to Bath!
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Mr Mylne,
Nobby really did go the extra mile....even as far as the park and ride!
We’re delighted to read that he made everything run so smoothly and kept you well informed about the launch site change. Thanks for the lovely five stars, we’ll pass on your praise, though he may be expecting five stars for his taxi service too! 😂
Thanks for flying with us!
The Virgin Balloon Flights Team
Respuesta de Virgin Balloon Flights
Hi Jane,
Thanks for the lovely five stars! 🎈
We’re so pleased you had an amazing time. Ordinary sightseeing will have a lot to live up to now.....sorry about that! 😉
The Virgin Balloon Flights Team
A fantastic experience
A fantastic experience, I particularly enjoyed flying low over the woods. I felt totally safe and relaxed with the pilot, Matt, who kept us informed about what was happening. My flight had been cancelled 9 times and the location was changed at 10pm the night before but i understand safety is the top priority.
26 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Susan,
Tenth time lucky and those treetop views sound worth celebrating! 🎈
Thank you for sticking with us through the cancellations and for understanding the late change of launch site.
We’re delighted Matt helped you feel so safe and relaxed. Flying over the woods certainly beats walking through them, far fewer muddy boots anyway! 😉
Thanks for flying with us and for being such a good sport!
The Virgin Balloon Flights Team
The balloon ride itself was beautiful
The balloon ride itself was beautiful, Very serene and very straightforward.
The location was good and easy to find.
However, it has been a nightmare waiting to find a date that the balloon actually flew. We have had numerous cancellations and have had our vouchers for three years. Please be aware of this when you buy vouchers for presents. You do not find out, potentially, up to 11pm the night before. It has been awful having to keep taking days off work, just in case, it goes ahead. I do not get paid if I don't work. My daughter has had to use holiday days, each unsuccessful times. (About 6)
I have rung the customer service advisers a few times. One time I spoke to a lovely lady. The second time the lady was quite rude and very unhelpful.
I loved the balloon ride itself but would never buy any more virgin experience vouchers for myself or for anyone else, for the reasons above. Please be aware you cannot get a refund.
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi,
Thank you for your review and feedback.
We’re pleased the flight itself was beautiful and peaceful, but we’re sorry the repeated cancellations made getting airborne so frustrating.
We appreciate the effort you and your daughter made to keep rebooking, particularly with lost earnings and annual leave involved.
Ballooning depends heavily on suitable weather, and sometimes the pilot needs to wait until the evening before to make a decision using the latest forecast. We explain this in our booking information, but we understand how difficult that uncertainty makes planning time off work.
We appreciate that conversations can become difficult over the phone when our customers are understandably frustrated. However, we don’t feel it’s fair to describe our staff as rude simply because they may have to explain policies or give an answer a customer is disappointed with.
However, if you felt the way you were spoken to was inappropriate, then please do get in touch with us at customerservice@virginballoonflights.co.uk with your voucher details and we'll happily review your account and the call.
Refund eligibility depends on the voucher type and applicable terms, which we encourage customers to check before purchasing. We do make this clear both on our website and over the phone at the time of purchase.
Thank you for your honest feedback and four stars despite the difficulties.
We’re glad you ultimately enjoyed the flight, and we’re sorry the overall experience has left you feeling you wouldn’t book again.
Kind regards,
The Virgin Balloon Flights Team
Great pilot who was very skilled and…
Great pilot who was very skilled and good company on the flight, and of interest
27 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Thanks, Keith! 🎈
A skilled pilot and good company is much better than a tour guide who keeps telling you to follow their umbrella! 😉
We’re so pleased you enjoyed the flight and found the experience interesting.
Thank you for flying with us!
The Virgin Balloon Flights Team
It was for my 60th
It was for my 60th. Had amazing time. Shared the experience with my sister who also loved every minute. Staff made it great fun.
26 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Colette,
Celebrating 60 in style with your Sister along for the ride to make sure you didn’t get too carried away!🎈
We’re so pleased you both loved every minute and the crew added to the fun.
Happy belated birthday, and thanks for the lovely review! 🥳
The Virgin Balloon Flights Team
Great team and pilot made the day…
Great team and pilot made the day special
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Dafydd,
Thanks for the lovely review! 🎈
We’re delighted the pilot and crew made your day special. We’ll pass on your praise, although getting them to stay grounded after a compliment is always a challenge! 😉
Thanks again!
The Virgin Balloon Flights Team
Fantastic experience!
Great launch site, perfect autumnal day: still sunny weather. Skilful friendly pilot who inspired confidence in his leadership to prepare, fly and land the baloon. Loved the flight experience! Picking a landing spot was tricky but we had a good landing in a small grassy field.
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Nicholas,
Autumn sunshine, a fantastic flight and a neatly chosen grassy field....sounds like your pilot nailed the countryside parking! 😉
We’re so pleased you felt in safe hands and loved the adventure from start to finish. Thanks for the lovely review and for flying with us!
The Virgin Balloon Flights Team
Amazing experience.
29 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Les,
Two words that have made our day! 🎈
So pleased you loved it and we thank you for the 5 stars! :)
The Virgin Balloon Flights Team
It was a amazing experience and Russell…
It was a amazing experience and Russell the pilot was a wealth of knowledge and skills 👌 it's got to be one of the best times of my life loved it ❤️
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Darren,
One of the best times of your life? What a compliment!
We’re delighted you loved flying with Russell. A wealth of knowledge and skills? We’ll pass that on, although we may need a bigger basket for his ego afterwards! 😉
Thanks for the lovely review!
The Virgin Balloon Flights Team
Respuesta de Virgin Balloon Flights
Hi,
We’re pleased you enjoyed it when you finally got airborne!
Thank you for your patience and for sticking with us 😉
The Virgin Balloon Flights Team
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