Our pilot, Nobby, struck just the right tone. He was professional and highly capable; he related easily and naturally to his passengers. Timings were spot-on and the enforced change to our departure s... Ver más
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Consulta las opiniones de los clientes
Great launch site, perfect autumnal day: still sunny weather. Skilful friendly pilot who inspired confidence in his leadership to prepare, fly and land the baloon. Loved the flight experience! Picking... Ver más
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The actual balloon flight was excellent however we had to meet by 4pm and did not actually take off until 5.50 which was a long time standing around. When we landed it took the crew at least 30 minu... Ver más
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The pilot and support staff were friendly and helpful. The flight itself was great although it seemed much less than an hour in duration. We were told it was being moved to York racecourse from Lother... Ver más
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Información sobre la empresa
- Tienda de regalos
- también en la categoría
- Agencia turística de paseos en globo
Escrito por la empresa
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Información de contacto
Jesson House, TF3 3BD, Telford, Shropshire, Reino Unido
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4,6
Excelente
6 mil opiniones
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Respuesta de Virgin Balloon Flights
Hi,
We’re pleased you enjoyed it when you finally got airborne!
Thank you for your patience and for sticking with us 😉
The Virgin Balloon Flights Team
Virgin Balloon Flights are the Best
Thoroughly enjoyed the Hot Air Balloon Ride with Virgin last Saturday morning - early start but worth going - great service, well chosen location, lovely bunch of people in the group - also good teamwork in the end re packing everything up.
26 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Calista,
Now that’s a good reason to forgive the alarm clock! 😉
We’re so pleased you enjoyed the morning and had such lovely company to enjoy the experience with.
Thanks for lending a hand with the packing too, hopefully that missing fifth star hasn’t ended up in the balloon bag! 😂
Thanks for the lovely review!
The Virgin Balloon Flights Team
Lovely misty morning for our launch
Lovely misty morning for our launch, which soon lifted and we had a very pleasant flight in sunshine.
Disappointed not to have flown from our preferred site 🙁
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Lynne,
A misty start followed by sunshine....sounds like the countryside was saving its big reveal! 😉
We’re so pleased you enjoyed the flight, though we’re sorry you couldn’t fly from your preferred site. Launch sites sometimes need to change to suit the conditions, and we appreciate that was disappointing.
Thank you for your lovely review!
The Virgin Balloon Flights Team
Fantastic experience
Fantastic experience. Our pilot Chris was brilliant. He was so enthusiastic and has a great personality. Well organised and all the staff were lovely. The balloon ride itself is magical.
26 de septiembre de 2026
Opinión espontánea
Respuesta de Virgin Balloon Flights
Hi Sarah,
Chris certainly brings plenty of enthusiasm and we're proud to have him as one of our VBF pilots🎈
We’re delighted to read that he and his lovely crew made your adventure so special. ''Magical'' is exactly what we aim for.
Thanks for the brilliant review!
The Virgin Balloon Flights Team
Great experience
Clear information the night before. Good to be involved in setting up the balloon and followed with a clear briefing.
A great flight and perfect upright landing.
All round a great experience.
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Neil,
You helped set it up, enjoyed a great flight AND landed upright, that sounds like the perfect ballooning day! 😉
It's lovely to read that you enjoyed getting stuck in and felt well informed throughout.
Thanks for the lovely review and we’ll put in a good word if you fancy joining the crew!😉
The Virgin Balloon Flights Team
raglan flight photos
problem was dealt with extremely quickly and more importantly satisfactorily
21 de septiembre de 2026
Opinión espontánea
Respuesta de Virgin Balloon Flights
Hi Christopher,
Glad we could get your flight photo issue sorted quickly and leave you happy with the outcome! 📸🎈
The balloon may drift along, but we’re pleased our team didn’t! 😉
Thanks for the lovely feedback and for flying with us!
The Virgin Balloon Flights Team
An Amazing experience
Such an amazing experience from start to finish. It was well organised, and Damon and his team were friendly, informative, and made us feel completely at ease.
Floating peacefully above the countryside with the most incredible views was magical; such a calm and beautiful way to see the world from a completely different perspective. The perfect finish was to receive a glass off bubbly at the end of the experience. I would highly recommend it.
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Sam,
Magical views followed by a glass of bubbly, sounds absolutely perfect!🥂
We’re delighted Damon and the team made you feel so at ease while you enjoyed the beautiful countryside from above.
Thanks for the lovely recommendation, we really appreciate it
The Virgin Balloon Flights Team🎈
Everything about this experience was…
Everything about this experience was great.
Peter and his team were first class
Linda and Mark
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Thanks Linda and Mark! 🎈
We’re so pleased you loved the experience with Peter and the team. First class, you say? We’ll try to stop it going to their heads, they spend quite enough time up in the clouds already! 😉
Thank you for the lovely review and for flying with us!
The Virgin Balloon Flights Team
Amazing experience!
Great pilot, amazing views, great landing, nice atmosphere. Absolutely loved it!
26 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Thanks, Holly! 🎈
Amazing views, a great landing and lovely company....sounds like your pilot has set the bar rather high! 😉
We’re so pleased you loved it. Thanks for the brilliant review!
The Virgin Balloon Flights Team
Terrible service
Terrible service. Wouldn't advise anyone to get into this trap. I bought 2 tickets for me and my wife. However, I was cancelled twice in July and August. It wasted my weekends and spoiled other plans. I asked them to make a refund as I could not take another weather risk in September. I was shocked to know that refund was only possible after 7 cancellations by them. Which mean my money would be with them for 2 years. I didn't know this trap. Our next flight was on Sunday 13/9 however, Saturday flight was cancelled again due to weather. We didn't want to waste another weekend hence cancelled our Sunday booking via message and email. No one replied to email or message. On Monday I was told Sunday flight did go ahead and they would keep my money for No Show. I told them I did inform you however, they said they require 72 hours notice which is funny as they could cancel you last min and they are closed on weekends. I have now asked them to rebook us if they do not want to refund. However, they have refused to do that too. It has been a terrible experience of my life and an explicit fraud.
I warn everyone who wishes to book with Virgin, its a total scam to rip you off. I am sure many like us have left their money with them.
After their reply on Trustpilot I am in the process of taking legal advice. I work in legal and can see there are number of loopholes in their process.
1-At the time of ticket purchase it should be clearly mentioned to customers that no refund would be give until 7 attempts.
2-They can cancel at last minute, why customer can't do the same? They do not wish to see your email or hear call incase of an emergency cancellation. They still want you to give 72hrs notice. Not attending phone calls or responding to emails on weekends serves their purpose of keeping customers money.
3-Since, our experience, I have spoken to 2 clients who have gone through same situation. One was on holidays and left money with them after cancellation because he did not have time for second attempt.
2nd was in our situation as he was not told of 7 cancellation scam. He was expecting straight forward refund as other businesses do. He was refused too.
I will do my best to make others aware what we have gone through so people should have choice before going for this fun with them and not lose their hard earned money.
They dare to email me saying pay another £95 for each person to rebook for future date. Which clearly tells what they are up to.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Virgin Balloon Flights
Hi Syed,
Thank you for your review.
We’re sorry the earlier weather cancellations disrupted your weekends previously, and we understand how disappointing it is to set aside time for a flight that doesn't then go ahead.
We must clarify that your flight on Sunday 13th September was confirmed as going ahead and did take place. The cancellation of Saturday’s flight did not mean Sunday’s would also be cancelled, as conditions are assessed for each individual flight. This is clearly illustrated on your booking confirmation and when to call the Flight Line for your own booked flight.
You contacted us to cancel within the 72-hour notice period. Sending a message or email does not override that notice requirement or automatically release a flight booking. Your seats remained reserved, and because you chose not to attend, your vouchers were used against that flight in line with our booking terms. This is why they cannot now be refunded or used to make another flight booking.
Weather cancellations and passenger cancellations are indeed treated differently. Conditions have to be monitored as close to the flight time as possible to ensure that it is 100% safe to fly. When weather conditions prevent us from flying safely, passengers can rebook. If a customer wishes to cancel, a 72 hour notice period is in place so that there is enough time for those spaces to be filled and booked by other passengers. When a flight goes ahead, the pilot and crew are committed and the reserved seats cannot simply be carried over if passengers choose not to attend or try to cancel within that 72 hour window.
We appreciate your frustration, but we strongly disagree with the suggestion that our business is fraudulent or a scam. Your flight was available to you and operated as confirmed.
If you wish to discuss your options moving forward then please feel free to get in touch on 01952 212750 or email us at customerservice@virginballoonflights.co.uk.
Kind regards,
The Virgin Balloon Flights Team
Everything just runs so smoothly
Everything just runs so smoothly - great pilot with clear instructions. Just loved every minute of it.
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi,
Loved every minute? That’s what we like to hear! 🎈
We’re delighted everything ran smoothly and your pilot kept you well guided!
Thanks for the lovely review!
The Virgin Balloon Flights Team
Virgin Hot Air Balloon Ride from Evesham
Great experience. Knowledgeable and friendly pilot and crew.
28 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi,
Thanks for the lovely review! 🎈
We’re so pleased you enjoyed your Evesham flight with our pilot and crew😉
Thanks for flying with us!
The Virgin Balloon Flights Team
Fantastic experience
Fantastic experience, I would do it again in a heartbeat.
To be honest I’m a bit scared of heights but before I knew it we had taken off and I was up in the sky taking photos, absolutely loving it, Martin the pilot was easy to listen to and explained questions anyone had.
Friendly group of people in the basket, I’m definitely rebooking again.
21 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Michael,
From a little scared of heights to planning your next flight....look at you showing off! 😉
We’re delighted to read that you loved it and felt at ease with Martin and your fellow balloon adventurers. Sounds like your camera got a good workout too!
Thanks for the lovely review and we’d love to welcome you back for round two!
The Virgin Balloon Flights Team
Change of launch site
Change of launch site. Booked The Hop Farm as this site is a couple of minutes walk from my home. Had to arrange transport to Headcorn.
Tried contacting the emergency number to postpone my flight to a date when the launch site is The Hop Farm.
No response from any Virgin contact number.
Expected to assist in prepping and packing the balloon. I am 70yrs old and have osteoarthritis.
Very harsh landing.
26 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Jacqueline,
Thank you for your review.
We’re sorry the change of launch site caused you inconvenience, particularly as you chose The Hop Farm because it was so close to home.
Launch sites can change depending on the conditions on the day. Our booking confirmations clearly explain this so our passengers can prepare for the possibility of travelling to an alternative site. This information was included in each confirmation for your five previous bookings with us.
We received your email on the day of the flight, but our records show no calls to our Customer Services team. Unfortunately emails can take up to three working days to be responded to, although we always aim to respond quicker than this. The emergency number you refer to on the booking confirmation is for emergency use only and is only available to call from one hour before the meeting time.
We appreciate that you wanted to postpone, but the possibility of a launch site change is explained in advance on every booking confirmation.
Our pilots always aim for a smooth landing, and we’re sorry you found yours very harsh. Unfortunately a drag landing can occur and the basket may even tip onto its side on some occasions.
We always encourage passengers with health or mobility concerns to consult their healthcare practitioner before taking part in an outdoor adventure activity such as ballooning and to let us know about any support they may need. Having reviewed your account, we couldn’t find any health or mobility concerns recorded beforehand. Sharing this information helps us to discuss suitability of the experience.
We’re sorry the experience wasn’t what you had hoped for, and we thank you for sharing your feedback.
The Virgin Balloon Flights Team
The actual balloon flight was excellent…
The actual balloon flight was excellent however we had to meet by 4pm and did not actually take off until 5.50 which was a long time standing around.
When we landed it took the crew at least 30 minutes to get to the site and all the time waiting the pilot was aguing with the landowner a boy why he landed there and that he was not paid enough money !! Didn’t give a great impression so we left without our landing drink and certificate
27 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Marilyn,
Thank you for your review.
We’re really sorry that, despite enjoying the flight itself, the overall experience left you feeling disappointed. We appreciate that the long wait before take-off and the delay after landing were frustrating, and we’re sorry the exchange you described between the pilot and landowner left a poor impression.
It’s also disappointing to hear you left without your landing drink and certificate, which should have been a lovely finish to your adventure.
We understand that our Customer Services Manager has corresponded with you directly and resolved your complaint, but we’d like to apologise again and thank you for bringing this to our attention.
Wishing you all the very best :)
The Virgin Balloon Flights Team
A most enjoyable time … and educational…
A most enjoyable time … and educational as well. Great service.
25 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Keith,
A great day out AND a little learning along the way.....much better views than a classroom, too! 😉
Thanks for your lovely review. We’re so pleased you enjoyed it!
The Virgin Balloon Flights Team
Damien the pilot was a really pleasant…
Damien the pilot was a really pleasant chap with lots of knowledge and expertise, the whole experience was worth waiting for after several failed attempts due to poor weather conditions we finally made it. Up up and away 😊 The flight was for my partner and l to celebrate her 60th Birthday. Helping to put the balloon away was an added experience 🤣
22 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Michael,
What a way to celebrate 60! That's taking the birthday celebrations to a whole new level! 😉
Thank you for sticking with us through the weather cancellations. We’re so pleased Damien made it worth the wait, and that packing away the balloon added to the fun.
Happy belated birthday to your partner, Christina! :)
The Virgin Balloon Flights Team
Up, up and away
Great experience something I have wanted to do for a long time and it didn't disappoint. Russell Collins the pilot was top notch, pointing out landmarks during the flight, good landing and he organised the able bodied into a work gang to help with deflating and packing the balloon after the landing. A thoroughly enjoyable experience all round.
22 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Anne,
Russell gave you the grand tour, a good landing AND recruited you for the packing crew, he doesn’t miss a trick! 😉
We’re delighted your long-awaited flight lived up to expectations.
Thanks for lending a hand and for the lovely review. You can officially add “balloon packer” to your CV now!
The Virgin Balloon Flights Team
What an experience!
After a few attempts we finally got our flight and it didn’t disappoint. The Pilot and his support team were brilliant and knowledgeable. Highly recommend this experience.
24 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Lisa,
Yay! We finally got you up there in the end! 🎈
Thanks for sticking with us through a few attempts and we’re delighted the flight delivered.
It's also lovely to hear the pilot and crew impressed you too. We’d say they’re full of hot air, but they’ve heard that one before! 😉
Thanks for the brilliant review and recommendation!
The Virgin Balloon Flights Team
A fantastic experience
A fantastic experience. Not just a great baloon ride of over an hour, just before sunset, but an experience Getting involved with preparation and packing up the baloon.
Pilot Chris and his team from launch / landing site in Dunsford were excellent from the the moment we got there until the moment we left. Upbeat, humorous and informative.
Would recommend.
24 de septiembre de 2026
Respuesta de Virgin Balloon Flights
Hi Paul,
Sunset views, a fantastic flight AND a bit of teamwork? Who needs the gym when there’s a balloon to pack away? 😉
We’re so pleased you enjoyed the whole adventure in Dunsfold with Chris and his crew. Thanks for getting stuck in and for the lovely recommendation!
The Virgin Balloon Flights Team
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