Tom assisted myself and my husband in upgrading our phones. Tom has been extremley helpful, he was able to answer all our queries. Tom is very personable and an excellent sales person. We both would... Ver más
La empresa ha respondido
Localización
Cambiar localización39 Milton Pavement,Grange Precinct, CH41 2YA Birkenhead, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We decided to call into the Birkenhead store to look at upgrade options for 1 of the 4 family phones we have. We ended up with 2 new phones, and a much better deal for our broadband! Dylan was amazin... Ver más
La empresa ha respondido
Nowshin helped me so much as i am disabled. She explained everything so well .always smiled .i also watched her help her colleagues. I like vodafone anyway but with staff like her you will do well
La empresa ha respondido
Met a young new starter, Beth, who was pleasant and reassuring, and she would help with my phone change. Although we encountered a few hiccups, the other staff members came to Beth's assistance, and... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Birkenhead
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
39 Milton Pavement,Grange Precinct, CH41 2YA, Birkenhead, Reino Unido
5,0
Excelente
339 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Informative
Informative
Process made easy
Knowledgable staff, served by Dylan
14 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Laura today from the Birkenhead store…
Laura today from the Birkenhead store was absolutely incredible. Me and my daughter arrived to get a new mobile and Laura instantly stood up and greeted us and was very welcoming in assisting us with all options available with upgrades. She was very professional the whole time but also very friendly. She helped us find the best deals for me and family. Highly recommend anyone who uses vodaphone to use the Birkenhead store and find Laura.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Quick and simple resolution unlike telephone customer support
Arrived to speak to someone after spending nearly an hour on the telephone without success. Almost immediately Laura found a solution to our problem and literally walked out twenty minutes later issues resolved! Definitely that will teach me to go in store in future rather than use customer services
11 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Laura in the Birkenhead is an absolute…
Laura in the Birkenhead is an absolute credit to the store. Me and my mum went in not knowing anything about upgrading and trade in buisness. laura was happy to teach us everything and spent the time to help us. We left the store happy today and confident that she helped us with all we need so thank you Lauren X
11 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Excellent Service
We had a problem with our Broadband account that could not be solved by the on-line adviser. So we visited the Vodaphone store in Birkenhead center. The adviser we dealt with, Dylan, was friendly, knowledgeable, communicated well and dealt with a difficult issue effectively.
Excellent store with first class staff. Highly recommended.
6 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
We're happy to hear that our store in Birkenhead was able to resolve your broadband issue effectively. We appreciate your positive feedback regarding the team's knowledge and communication skills. Thank you for the recommendation!
Thanks,
Vodafone Social Media Team
I went in to have my battery replaced…
I went in to have my battery replaced but my phone was out of warranty. I left with a new phone and paying less for more. Thanks Hari.
Great customer service, he was not pushy in the slightest and only offered me all the info to make an informed decision. 👍🏻
1 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Harri was brilliant
Harri was brilliant. Helped me to choose the right phone and SIM deal for my needs.
The less satisfying part of my experience was the length of time it took to enter all of the details on to the Vodafone system. It was very slow. In the end I think I was in the shop for an hour.
21 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Gill,
Thanks for the lovely review and fantastic support for Harri.
We’re really sorry to hear that the system speed affected your experience. We understand how frustrating it can be when things take longer than expected, especially when you're making an important purchase. Your feedback is incredibly valuable, it'll help us on improving our systems to make the process smoother and faster for our customers.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service, bill was reduced, while getting a better BB speed.
18 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Allan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Every time I come to Vodafone store the…
Every time I come to Vodafone store the assistants (Laura ,Hari , Tom, Dylan and John) help to sort out all issues professionally politely and kindly.
I really appreciate their support ❤️
13 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Liliya,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Laura ,Hari , Tom, Dylan and John.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
1st class lady laura who dealt very…
1st class lady laura who dealt very effectively with all my queries and orders
11 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Ken,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Birkenhead
Hey Jane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful assistant called Laura
The assistant, Laura was very helpful and worked through our query with us. She was patient and clear even though there were some difficulties. She was friendly
7 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Jan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phone
Hari was very informative and polite in the Birkenhead shop
3 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey John,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hari the man Very good excellent…
Hari the man Very good excellent customer service and well respected way and what i neer exactly i got hari did very good service
22 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Ameenuddin,
Thanks for the lovely review and fantastic support for Hari.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
hari was very friendly and explained…
hari was very friendly and explained everything well
30 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Anya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Contract upgrade
Hari was very well informed and explained everything thorougly
30 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Reynold,
Thanks for the lovely review and fantastic support for Hari.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Data swap between phones
Hari was highly professional and patiently explained the process to me
25 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Geraldin,
Thanks for the lovely review and fantastic support for Hari.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Birkenhead
Hey Ruth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan assisted me in Birkenhead…
Dylan assisted me in Birkenhead Vodafone.
As a life long customer, he went through my current contracts and came up with the best deals available for my 2 phones and my broadband.
I was sorted out in a timely manner an he engaged in great conversation during.
23 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Lisa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hari was so patient and understanding…
Hari was so patient and understanding sorting my issues out and also upgrading.
It took ages to go through it all as their system is very slow but that was ok as I had a lovely chat with Hari
16 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Birkenhead
Hey Mrs. Walsh,
Thanks for the lovely review and fantastic support for Hari.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.