The team in this branch are so friendly and helpful. I don’t usually write reviews but customer service is really important when you’re dealing with things you don’t understand. Would recommend visiti... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónSt Martins Walk , 137 High Street, RH4 1AQ Dorking, GB
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Consulta las opiniones de los clientes
Had issues with getting my sim swapped over from a different company to Vodafone. Junior was brilliant, patient and explained everything step by step after my very frustrating online chat experience.... Ver más
La empresa ha respondido
Vodafone UK Dorking store has a helpful team with friendly staff like Matt and Eric who provide good service. They've been knowledgeable and patient while assisting with phone issues, making stressful... Ver más
La empresa ha respondido
Both Meghana and Junior provided my mother and I with excellent service. We didn't know much about the products nor services provided however they were extremely patient with us. Especially Junior as... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Dorking
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
St Martins Walk , 137 High Street, RH4 1AQ, Dorking, Reino Unido
4,9
Excelente
170 opiniones
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Excellent service from Eric and team
11 de septiembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Frances,
Thanks for taking your time to leave this review for Eric and our store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Amazing service from Eric setting my…
Amazing service from Eric setting my phone up today
23 de agosto de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hey there,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt and Eric charismatic
Matt and Eric charismatic, helped us to get through with the claim insurance as I broke my phone down. Excellent service, will definitely want to get back to the every single time, even in a difficult process, and situation along with the whole breaking down the phone, it was solved in the best possible manner by Eric and Matt
21 de agosto de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hello Rick,
It's great to hear that you received a 5 star service from Eric and Matt! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you matt today
5 de agosto de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hello David,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service and very helpful staff
20 de julio de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Carol. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks Matt for your help today
Thanks Matt for your help today, much appreciated
18 de julio de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Thank you for your review Ormonde. It's always good to read such complimentary feedback for one of our team.
Thanks again, The Vodafone Social Media Team
Very helpful and friendly staff helps…
Very helpful and friendly staff helps me with transferring my picture and video to the new phone.
12 de julio de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Chrsitina,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Justin has always given excellent…
Justin has always given excellent customer service, his patience and ability to calm a difficult situation is exemplary.
A true gentleman!!
12 de julio de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Mark,
We love to hear it! Thanks for the great feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Thank you Eric & Matt for helping me…
Thank you Eric & Matt for helping me with my phone
9 de julio de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi John,
That's great to hear! Thanks for the feedback on Eric and Matt.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful and friendly staff ,Eric…
Very helpful and friendly staff ,Eric helps me with my new phone problems.
15 de junio de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
amazing experience
nice experience, solved my problem perfectly, we were able to see all the direct payment bill and solve other issues involving the account such as bill of broadband and other separate accounts that were giving issues were resolved by Matt Sale adviser
13 de junio de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi there Glauciene,
Thanks for taking the time to share this 5 star feedback with us. We're delighted your issue was resolved promptly.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I found all the staff very helpful…
I found all the staff very helpful everything i come in....thank you to them all.
31 de mayo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Heather,
It's great to hear about your recent experience and feedback. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amin and Matt were brilliant and so…
Amin and Matt were brilliant and so helpful (unlike the customer service line after a 30 minute call was no help whatsoever!). My son had just arrived in Hungary and was unable to use his phone. We went into the store and they fixed things immediately for him and us. What a fantastic service they gave us and our stress levels have now gone right down .
20 de mayo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Judith,
Thank you for taking the time to review and sharing this feedback for Amin and Matt instore.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Matt helped me set up my new Moto and…
Matt helped me set up my new Moto and saved me some money today
10 de mayo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Christopher,
Thanks for the five star review! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
What a marvellous shop
What a marvellous shop - the staff are so knowledgeable and helpful, especially Justin.
17 de abril de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hey Chrissie,
Thank you for your 5 star review! We're so happy you had such a great experience in store.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Brilliant service!
15 de abril de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Toni,
Thanks for this great review! We're appreciative of the 5 stars and are glad you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great help and support
Great help, thanks to Justin for getting my Sim card arranged so speedily, appreciate it
2 de abril de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Dan. Thank you for your review for Justin. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amin and Justin were so helpful
Amin and Justin were so helpful, exceptional customer service and extensive technical knowledge.
29 de marzo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Jayne,
It's great to hear about your recent experience and feedback for Amin and Justin. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Matt set up my new Samsung and was…
Matt set up my new Samsung and was excellent
11 de marzo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hi Derrick,
Thanks for your review and your lovely words for Matt! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Great service from Matt moving me to…
Great service from Matt moving me to Vodafone - Great service!
8 de marzo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Dorking
Hey Venkatraman, welcome to Vodafone!! It's great to see Matt made such a great impression when helping you move over to us.
Thanks, The Vodafone Social Media team
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