The one main factor that made the visit great was Jim (James). He was friendly, helpful, patient and explained everything to me (an oldie!) so that it could be understood. The whole deal was sorted... Ver más
La empresa ha respondido
Localización
Cambiar localización9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Consulta las opiniones de los clientes
Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... Ver más
La empresa ha respondido
I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an... Ver más
La empresa ha respondido
Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Folkestone
Escrito por la empresa
Información de contacto
9 Alexandra Gardens, CT20 1SS, Folkestone, Reino Unido
4,9
Excelente
282 opiniones
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Excellent patient service by Samuel
Excellent patient service by Samuel. We are elderlyand clueless but he solved all our problems today and we left the store happy
10 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey JF,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sean was amazing today when ordering my…
Sean was amazing today when ordering my new phone he’s super helpful and goes above and beyond every time he’s super friendly and makes the whole process so much easier and nicer to do
2 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Charlie,
Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent patient staff
Excellent patient staff. Jamie Folkestone branch
24 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Lynne,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team.
Respuesta de Vodafone UK - Folkestone
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reece was really helpful
Reece was really helpful and managed to save me money!
9 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Frankie,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sam is very helpful & friendly good…
Sam is very helpful & friendly good product knowledge I was very happy with his service today
8 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Cheryl,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We went I to Vodaphone FOLKESTONE and…
We went I to Vodaphone FOLKESTONE and or experience of your staff was excellent!
I am not very savvy with mobile.phones but Jamie was very patient and explained everything clearly. Very happy with our experience at your store.
4 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Sharon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joshua was incredibly clear and…
Joshua was incredibly clear and helpful. Great service today and thanks for my new phone!
29 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Bill,
Thanks for the lovely review and fantastic support for Joshua.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Folkestone
Hey Dave,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a problem with my phone and reece…
I had a problem with my phone and reece sorted everything I'm not too good with tech and did it all for me very happy with the service
25 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Aiden,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store with my grandparents…
Visited the store with my grandparents to sort out their new mobile phones! Was served by Joshua who was extremely patient and thoughtful, listening to what they needed. Very polite and attentive and would definitely visit again! Thank you Josh and the team at Folkestone 🙂
24 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Fay,
Thanks for the lovely review and fantastic support for Joshua.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Jamie today
Excellent service from Jamie today. Managed to help me with all my queries
10 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Lucy,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saurav and Jamie were so helpful
Saurav and Jamie were so helpful. Thank you.
3 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
TransparencyEnjoyable buying process…
Transparency of advice and exvellent value.Jamie was extreamly helpful and made the whole buying process enjoyable.
2 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Robert,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Store visit
I went into the store a bit unsure about upgrading and not really knowing what my best options would be. I was greeted by Sean, the Assistant Manager, who immediately put me at ease. He was very knowledgeable about Apple products and airtime tariffs and took the time to understand what I was looking for. Everything was explained clearly and without any pressure. I left the store feeling reassured, happy with the deal offered, and impressed by the level of service I received. Highly recommend.
22 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Claire,
Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I visited the store to enquire about upgrading my phone and was greeted by Sean, the Assistant Manager. From the start, Sean was friendly, approachable, and very professional. I explained that I wanted to stay with Apple and was looking for the best possible deal, and he took the time to carefully talk me through all of my options.
Sean was extremely knowledgeable about Apple products as well as the different airtime tariffs available, and he made sure everything was clearly explained without any pressure. He tailored the package specifically to suit my needs, which made the whole process feel personal rather than rushed or sales-driven.
I left the store feeling confident in my decision, really happy with the deal I was offered, and genuinely impressed by the level of customer service I received. Excellent experience overall — highly recommend this store and especially Sean if you’re considering an upgrade.
22 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Samuel,
Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke a Sean about getting a new…
Spoke a Sean about getting a new Samsung A17 5G. Sean was very helpful and he went through everything with me. Would highly recommend him if you ever need to go into store
22 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Reece,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Met Reece at Folkestone branch who was…
Met Reece at Folkestone branch who was brilliant. Very welcoming and knowledgeable and really took an interest of what I was after and found a phone package that tailored my needs. Highly recommend Future customers to deal with Reece
22 de noviembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Eamonn,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A great deal
Both Sean and Bradley were friendly, helpful and efficient. They offered good advice and were very approachable x we got a good deal from the company in terms of upgrading my phone and changing my broadband.
15 de noviembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Meryl,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good service
Good service. Reece persisted in good humour even if technology in the store was very slow. Sold the items we wanted at a good price. Explaining everything as we went along.
20 de noviembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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