The one main factor that made the visit great was Jim (James). He was friendly, helpful, patient and explained everything to me (an oldie!) so that it could be understood. The whole deal was sorted... Ver más
La empresa ha respondido
Localización
Cambiar localización9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Consulta las opiniones de los clientes
Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... Ver más
La empresa ha respondido
I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an... Ver más
La empresa ha respondido
Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Folkestone
Escrito por la empresa
Información de contacto
9 Alexandra Gardens, CT20 1SS, Folkestone, Reino Unido
4,9
Excelente
283 opiniones
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Jamie was really helpful and…
Jamie was really helpful and knowledgeable
7 de noviembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hi. We're glad that you found our team member to be so helpful and knowledgeable. We appreciate your positive feedback very much. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I recently upgraded my phone and sim…
I recently upgraded my phone and sim plan on the website with a trade-in offer on my old phone. However, I received a message to say that my trade in was denied without any reason of why. Customer service pointed me in the direction of my local store.
Jamie from the Folkestone store has been so helpful finding me a solution and helped me fill out an complaint request. It has now been rectified and I couldn't have done it without the help from the Folkestone store. Friendly, efficient and supportive. Thank you all.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hi. We appreciate you sharing your experience. We're happy to hear that the Folkestone store provided such helpful support in resolving the trade-in issue and submitting the complaint. We're glad they were friendly, efficient, and supportive. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Superb customer service
Superb customer service
Extremely knowledgeable & helpful
2 de noviembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jessica
Very helpful staff made it so quick and easy for me to take a new phone home on the same day.
22 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jamie’s customer service in store today…
Jamie’s customer service in store today is exceptional and am extremely happy with the service I received, it’s the best service I’ve received in a very long time from any service providing company
13 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service
Great service, easy to chat to and ask lots of questions. Saurav and Bret so helpful
12 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Very friendly really knowledgeable very…
Very friendly really knowledgeable very pleased with the customer service, they couldn’t have helped out more.
5 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jamie was amazing!
Lovely staff, Jamie was an absolute star! Made the experience incredibly pleasant and was a great laugh too. Thank you Jamie for the great work!
3 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Freya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
We came in today, Reece was very helpful and friendly and made everything very simple for us. Were very happy to help . Would very much recommend.
1 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
I had applied for an upgrade on line but was instructed to go to store due to delivery times. The staff were busy and lots of customers. We were managed well with communication.
Despite being very busy, the staff were helpful to each other, dipping in and out of conversations to support each other. The rapport with other customers was a good experience. No hesitation recommending Vodafone and delighted to stay with them. Have been a customer since my first handset 25+ years ago ! Thanks Bret and team.
29 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jess
The lady Jess was amazing! Happy, helpful, chatty and gave me amazing discounts. Thankyou so much
27 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Morgan,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Friendly and professional service plus…
Friendly and professional service plus Reece made me leave with a big smile!
26 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Daisy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bret was extremely helpful
Bret was extremely helpful. He made our visit a pleasure. Will definitely recommend Vodafone.
25 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Tania,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Give Bret a raise
It was a cold and dreary day in Folkestone. The huddled masses shuffled along the stoney high street just trying to make sense of it all. Motivation was low until we met Bret. He knew exactly what to do, with one wave of his had my bill was reduced and my mind at ease.
10/10, would Bret again
25 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hi Philip,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
So friendly and helpful
Grant was so friendly and helpful and went through all the suitable options for mum and made sure we understood all the ins and outs, and got us the best deal that covered what she needed. Really grateful to receive this quality of service.
25 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Lee,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
really friendly and helpful staff
really friendly and helpful staff, was greeted as soon as I walked through the door, felt very welcome!
23 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amazing customer service
Grant in the Folkestone store went above and beyond for me. He was very patient and knowledgeable and managed to sort me out with a new phone which is a lot more than the online chat person was able to do! Restored my faith in Vodafone after a complete faff trying to order online.
22 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
Hey Pam,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Grant.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Grant was amazing
Grant was amazing. Knows his stuff. We were able to upgrade our plan previously with EE and add a new plan for my daughter.
21 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Grant was great
Grant was great, really helpful and took the time to explain things really clearly to help find the right deal for us
21 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Grant was fantastic
Grant was fantastic. Really helpful and explained everything clearly. He took time to understand my needs and help me with the correct purchase and set up. Highly recommend. Thank you
19 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Folkestone
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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