From start to finish it was 5 star. As a current Vodafone customer I have become used to the excellent service, but as always it was great. Come into store to change over data and apps from one dev... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 220 / 221 Potteries Shopping Centre, ST1 1PS Hanley, GB
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Consulta las opiniones de los clientes
Great staff, the greater was helpful and informed us there would be short wait but ensured we were comfortable. Our rep Jess was really helpful with being pushy. She understood our needs and cate... Ver más
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Went into store as contract ended. Bari spent a lot of time explaining options and answering questions. More than happy to continue with Vodafone ... Customer for 18 years. Walked out with new device... Ver más
La empresa ha respondido
Munyaradzi at Vodafone Hanley was so helpful and understanding. He helped me with my final decision on what type of phone plan I wanted. He took time to explain everything which made my final decision... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Hanley
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
Unit 220 / 221 Potteries Shopping Centre, ST1 1PS, Hanley, Reino Unido
5,0
Excelente
636 opiniones
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Big shout out to Ryan who was very…
Big shout-out to Ryan from the Potteries Shopping Centre branch, who was very helpful with my S26 Ultra upgrade. He even went the extra mile and helped me with various things, including phone security and numerous tips and tricks.
Massive respect and thank you,
Paul
7 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Paul,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan Douglas Charlton…. Superstar
Ryan Douglas Charlton was absolutely amazing. He was polite, helpful, knowledgeable, and in my opinion went the extra mile to ensure we had what we needed as the shop was shutting… he didn’t batter an eyelid or rush in any way even though his colleagues were all ready to walk out the door. If there is a staff member of the month Ryan absolutely deserves it! Thank you Ryan… you were a pleasure to do business with.
3 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Sarah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful
I came in because broadband speed was very low and needed a micro filter, what they didn’t have, but instead they helped me much more with getting a better router and booster on a lower cost plan
Ryan helped me and was very professional and helpful
3 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Monique,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam helped me today
Sam helped me today. Really helpful and I understood everything perfectly
3 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Hanley
Hey Samantha,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A really positive experience with Sam
A really positive experience with Sam, explaining everything clearly which made the process very stress free. Lovely good guy.
1 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Katie,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Worker jessica amazing customer…
Worker jessica amazing customer service, Helped my son with his broken phone lovely lovely girl would definitely recommend her to all my family and friends. Thank you so much
29 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Ella,
Thanks for the lovely review and fantastic support for Jessica.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very friendly and courteous assistant…
Very friendly and courteous assistant who explained thoroughly the phones available and what would be best for my needs excellent
My assistant was Iftab
30 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hi Philip,
Thank you so much for your wonderful review and the amazing support you’ve shown for Iftab—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Jess was helpful and explained…
Jess was helpful and explained everything thoroughly for me. Thankyou
29 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Gemma,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sahire has been very helpful and…
Sahire has been very helpful and friendly staff member and great service
27 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Jennifer,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and good advice given
Very helpful and good advice given. Very pleasant gentleman and made me feel at ease. Highly recommended
26 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Tony,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful and clear service
Helpful and clear service from Iftab. I was given a choice of the best deals available.
25 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
needed a new sim as it was blocked
needed a new sim as it was blocked, sorted it out in no time, very helpful
22 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Service from Mr Chand
Hi, I went to Vodafone in Hanley City(Stoke-on-Trent) to end my contract with vodafone due to the rising bills which I have tried to sort out with Customer Service(via phone) and they were of no help at all. I was with my wife and we were served by Mr Chand,
He did a great job by offering myself and the wife with great deals and his service and attitude change my view on staying with Vodafone. He also informed us of oir future bills and reassured us that if anything we need, we can pop into the Hanley Vodafone office and see him.
Thank you Mr Chand and you were great today, hats off to you Sir 🫡
21 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Semi,
Thanks for the lovely review and fantastic support for Mr Chand.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service at Vodaphone
Excellent service at Vodaphone, Potteries Centre yesterday from Ryan! He went through the transfer, contract and agreement in a clear and concise manner and, as a consequence, I’m completing this feedback on my new phone.
Many thanks for your time and patience Ryan
19 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service by Ryan
We were served today by Ryan in the Vodafone shop in Hanley.
He quickly diagnosed & rectified a faulty SIM card problem with my Wife’s iPhone.
Not only was this good customer service, Ryan explained what was wrong & what he was doing to resolve the problem. This explanation was much appreciated. Thank you
19 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Adam understood my needs well and…
Adam understood my needs well and helped me sort the right plan out for my needs. Thanks again Adam.
14 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Sara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
sahire has helped me with upgrading my…
sahire has helped me with upgrading my broadband and sim deal today very good service thank you
13 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Susan,
Thanks for the lovely review and fantastic support for Sahire.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service. Good advice and variety of options given by Jess. Thank you.
12 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Olabanji,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ryan is so professional and patient
Ryan is so professional and patient. Highly recommended!
10 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Hanley
Hey Shirley,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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