The welcoming by Henry, was very warm and professional. We then got served by Jayden, who was extremely pleasant and thorough. He instantly put us at ease when discussing the options on the service pl... Ver más
La empresa ha respondido
Localización
Cambiar localización224-226 High Street, BR6 0LS Orpington, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We had a complicated case with multiple numbers and plans… but Edward was absolutely amazing! He made it so simple and was very helpful and enterprising to ensure we have good value, great customer se... Ver más
La empresa ha respondido
Excellent service from Jayden. Calm, knowledgeable, and patient, he took the time to explain the relevant details in simple terms, and provided the best option for me. Extremely pleased with him and... Ver más
La empresa ha respondido
I had a really great experience in the shop today with Edward, who was extremely helpful, professional and gracious. He helped me and my mother with great care a friendliness, helping us both find the... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Orpington
Escrito por la empresa
Información de contacto
224-226 High Street, BR6 0LS, Orpington, Reino Unido
5,0
Excelente
299 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Jayden was excellent
Jayden was excellent, very helpful and professional
31 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service in Orpington
Received a top level service from Jayden today. He helped me with transferring from O2/Virgin Media to Vodafone broadband and SIM contract. Everything was explained clearly. I got optimal offer and the whole process took just 15-20 min. His attitude was very respectful and he patiently answered all my questions.
27 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hi. We're happy to hear that you received excellent service and appreciate you sharing your experience. We appreciate the feedback regarding the clear explanations and efficient handling of your transfer. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Edward
Amazing customers service. I was considering leaving Vodafone until I was made aware of the benefits that come with adding a new number. Edward went above and beyond to make me feel like a valued customer, Easily the best experience I’ve had at a Vodafone store.
25 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hi. We're happy to hear that you received amazing customer service and that someone was able to highlight the benefits of adding a new number. We appreciate you taking the time to leave us this great review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone died out of nowhere
Came into the shop today to sort out my sister's phone had completely gave up working. The two employees Matt and Jayden were welcoming and understanding about the situation as well as respectfully understanding that I would time and help to understand things, which they even put the details and what I needed on my account for future reference to make things easier.
While Matt helped another customer, Jayden helped my sister and I. Jayden helped go through our options for the current contract and we deemed that it would be easier to upgrade. He thoroughly went through what phone would be similar to the one that died as well as explaining the airtime deals. We decided on paying off current contract and starting a new one.
Matt checked in on progress and that Jayden had done a good job of explaining and that we were happy with what we decided on. Matt also provided comic relief while we were waiting for computer to load stuff. Matt also done some cleaning in shop, wiping down displays as well as sweeping the floors as dirt and leaves had come in while door was open. Making sure the shop was clean and presentable.
After finalising and paying for previous contract and upfront cost for new phone. Jayden and Matt both explained about all the emails with billing and contract information.
Jayden and Matt are both helpful and kind. Super helpful and understanding; and really took their time to explain everything where I needed help understanding.
24 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hi. We're happy to hear that the employees were welcoming, understanding, and helpful while assisting you with your sister's phone issue. We appreciate your recognition of their thorough explanations and attention to detail. It's great to know that they ensured you were happy with the solution. Thank you for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant customer service
Jayden was extremely helpful, he explained everything about SIM card options and about the Gigacube device too. Edward was also very friendly and helpful - brilliant customer service.
23 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Edward
Edward and Matt assisted with getting me onto a much better sim deal.
21 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Edward
Found Edward very helpful and polite and resolved my issue very quickly
15 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ethan gave us very hello advice…
Ethan gave us very hello advice regarding the use of my phone in Portugal
9 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Edward
Edward was excellent. Thank you so much. Upgraded my broadband and told me about a discount if I move my number across
8 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Edward
Edward helped us out with our new connection issue. We couldn't make calls or texts and regardless of how many times we called up (from a working number) we got no help even after waiting for raised cases to be responded to.
Edward was able to sort out the issue and kept in contact the entire time. Fantastic service. I was close to just ending the contract if it wasn't for him.
7 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Henry has most helpful
Henry has most helpful, and impressed with the service received today. He was with us over an hour and was very polite
6 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hey Mos,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
ethan was great dealing with my issue
ethan was great dealing with my issue
5 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hey Danny,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Edward
Edward was extremely helpful and informative. His customer service was 10/10!
4 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hey Ellen,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service - Aaron
Aaron provided excellent customer service and went above and beyond to make sure that I was up and running again with a new phone after having it stolen. He reassured me and made the process very seamless.
3 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ethan gave great service helping me…
Ethan gave great service helping me find my new phone
2 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Edward
Came in for assistance with a new SIM card. Porting over my number. Also got me a good deal with my home broadband
1 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hey Koshy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Edward
Edward helped get a new device and explained everything. Appreciate the help
1 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hey Ben,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Edward
Edward was helpful in getting me my new device. Even though there seemed to be some system errors, he sorted it out and kept me up to date with what was happening
1 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hey Simla,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ethan
Ethan, from Orpington store very helpful, made sure my questions are answered properly, feel welcomed too
27 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hey Peter,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ethan was excellent when we came into store for a problem with mum's internet connection. All sorted in no time at all many thanks Ethan
Ethan was excellent when we
27 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Orpington
Hey there,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.