I liked the friendly welcome. Jacob was very helpful and understood the needs of a pensioner. When I changed my mind about purchasing a phone, there were no dramatics, just helpful advice. I would rec... Ver más
Localización
Cambiar localización4 Union Street, SA1 3EE Swansea, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... Ver más
La empresa ha respondido
Louis & the rest of the staff were really helpful in the shop, brilliant prices, will definitely use Vodafone again
La empresa ha respondido
Katie provided exceptional customer service from start to finish. She was friendly, professional, kind and genuinely went out of her way to help. She listened carefully, answered all my questions with... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Swansea
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
4 Union Street, SA1 3EE, Swansea, Reino Unido
4,9
Excelente
255 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Mobile WiFi
Hussein was very helpful, easy rolling contract set up quickly and installed Sim into the dongle ready for use.
2 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Steve
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Joey was excellent
Joey was excellent, he brought my bill down by at least £25, while sorting me a better package as well as a new tablet I cannot fault him a single bit, plus he is going 2 sort out my old tablet so I don't have 2 figure it out myself
6 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Antony,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jakub was very helpful
Jakub was very helpful, visited the vodaphone store in Swansea and jakub was able to sort me out a good deal
30 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie is the best!
Katie made our experience one that has changed our view on Vodafone which I thought impossible as Vodafone has let us down so many times, when she said she was going to fix our issues and save us money I definitely thought here we go but nope she saved us a good few quid on our bill and fixed all our issues while also having an amazing chat and making us laugh the entire time. Definitely will be returning to the Swansea store again instead of ringing the useless call centres or doing the very long and taxing online chat. Thank you so much Katie!
28 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Katerina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone
Great advice around options, really clear and ended up with a much better option than I’d expected.
Been going back to the Vodafone shop for years and they’ve always been great.
21 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Dave,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie
Katie
This person was most helpful and credit to the Vodaphone shop in Swansea.
20 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Stephen,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie in Swansea was amazing and sorted…
Katie in Swansea was amazing and sorted out everything that had been an issue with an old supplier. Moved everything across, perfect plans for multiple devices and was an absolute legend whilst doing it.
14 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Graham,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie
Katie. Went over all the possible plan renewals and I agreed on a new plan and also phone along with an iPad. Katie was very helpful and professional along with being a cheerful lady.
13 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey David,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mobile Broadband
It was a good experience not to long in the shop everything explained and a reasonable price
26 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I was served by Ethan
I was served by Ethan, excellent customer service, clear and, precise and made sure I understood everything on my new broadband upgrade. Great I now have faster speeds as I work remotely so I can deliver faster and more efficiently. Thank you Ethan you went above & beyond the call of duty for Vodafone exceptional customer service.
6 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Shan,
Thanks for the lovely review and fantastic support for Ethan and team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was fab !!
Katie was fab !!! So helpful and explained everything so clearly. Gave brilliant advise and will definitely be back to see her when my upgrade is due
7 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Catrin,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joey knew immediately what the problem…
Joey knew immediately what the problem was with my phone, an app had taken over the screen and put all apps in alphabetical order! After a few clicks Joey had solved the problem and deleted the nasty apps that had caused tge problem. Also sorted out my Broadband subscription. Thankyou, great service.
2 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Sally-Anne,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Customer Service
We were served by Rowan at the Swansea Vodaphone branch with regards to upgrading our phones. Rowan was friendly, helpful, polite knowledgeable and professionally. He made the experience very easy and smooth.
4 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service
I recently visited the Vodafone branch in Swansea and had a really positive experience. I was professionally assisted by Joey and Hussam, who were both friendly, knowledgeable, and extremely patient throughout the whole process. They took the time to clearly explain my options and made sure everything was set up perfectly before I left.
It’s great to receive such excellent customer service — both Joey and Hussam made the visit smooth, stress-free, and genuinely pleasant. A big thank you to them for their professionalism and outstanding support. Highly recommended!
4 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Aleksandrs,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Maddie
I have always had excellent service from Vodafone staff in Swansea and Maddie was absolutely superb. I am not very confident with technology but Maddie explained everything very clearly. She was extremely helpful, empathetic, humorous and engaging. A real credit to the company.
1 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Dave,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Really positive experience
Had a really positive experience in Vodafone Swansea. Purchased a Google phone via telephone with Vodafone and realised a few days later that Apple iPhone is still the best route for my business. The team were extremely understanding, helpful, and looked at all our options. Katie was absolutely brilliant , returning the phone and seeking the best price for an alternative iPhone. She was very understanding of us and helpful. Professional, humoured & most importantly kind. Thank you for the exceptional service!
28 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hussein was extremely helpful and…
Hussein was extremely helpful and couldn’t do enough for us! Highly recommended!
18 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Aimee,
Thanks for the lovely review and fantastic support for Hussein.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Joey was awesome
Joey was awesome. Got me an amazing deal when upgrading my phone. Really quickly done too. Great experience.
14 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Ifan,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service experience
I was assisted by Hussein in purchasing a new phone and upgrading my broadband deal. He was very helpful and friendly.
9 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade
Maddie was superb, very knowledgeable & professional, excellent customer service, thank you.🤩
7 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Swansea
Hey Claire,
Thanks for the lovely review and fantastic support for Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.