Contacted customer service as I have not received a new device voucher code as part of my subscription. Via email Aferdita sorted it out and ordered the device colour of my choosing. Dealt with quick... Ver más
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Consulta las opiniones de los clientes
I had an issue with the pods I’d bought tasting burnt. I contacted the customer care service who were beyond helpful. Bianca B was especially helpful in this matter. A new vape was sent to me as a rep... Ver más
La empresa ha respondido
We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Ver más
La empresa ha respondido
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver más
La empresa ha respondido
4,2
Muy bueno
1 mil opiniones
Ha contestado el 36% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
It was a query regarding a shortfall in…
It was a query regarding a shortfall in an order. It was dealt with very promptly and I was really pleased.
18 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Judith, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
After my monthly order was lost by the…
After my monthly order was lost by the courier (once they confirmed), i contacted Vuse with what happened.
They issued a replacement very promptly and was delt with very with no problems. Appreciate their help and assistance.
27 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Michael, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Amazing customer service
My delivery arrived and the contents were missing. I emailed Vuse the pictures of the delivery then I called them and spoke with Gabor. I have to say that Gabor’s customer service skills were phenomenal and the way he dealt with and resolved my issue was exemplary.
19 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Daz, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
After evri damaged my parcel and didn't…
After evri damaged my parcel and didn't deliver it I had the most helpful call with vuse customer service.( Brun.A) everything sorted with no fuss.
19 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Jaynie, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Best vape company out there
Brun and Nina's customer service was amazing I made an error and it was sorted swiftly. Above and beyond
The product is the best too
Thanks and happy holidays to the team at vuse!
19 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Alice, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Lost order enquiry
My case was handled quickly and expertly.
Nina's feedback and updates and generosity reflects on an excellent team that are dealing with customers.
I have only good words to the customer service I received.
18 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Frank, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Guter Kundenservice
Langjähriger Kunde, alles super. Die Website hat manchmal seine Probleme, aber bei allen Problemen ist der Support immer innerhalb weniger Minuten rangegangen und hat sich ohne Umschweife darum gekümmert.
Vor kurzem z.B. hatte ich einen Pod zu wenig geliefert bekommen. Der Anruf hat 2 Minuten gedauert, Beweise wurden nicht verlangt und der Pod war 2 Tage später da. Ein Traum an Kundenservice!
Die Geschmäcker gefallen mir sehr, vor allem die mit „ICE“. Qualität dieser Liquids im Vergleich zu der Konkurrenz sehr gut, Liquidausstritt ist ein Ausnahmephänomen.
15 de diciembre de 2025
Opinión espontánea
Excellent customer service from Gabor
Excellent customer service from Gabor! He’s quick to respond and resolve issues with my order. I was very pleased to communicate with him. Thanks again!
16 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Iylia, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
All sorted very quickly with excellent…
All sorted very quickly with excellent customer service.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Stephen. Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Amazing customer service when my parcel…
Amazing customer service when my parcel was delivered to a random address. Dealt with quickly and replacement sent. Very Happy
16 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Stephanie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service!
I've been buying from Vuse for a while now and have never had an issue until my last delivery. The package was empty due to falling out of the cardboard sleeve. I reached out to Vuse and they were absolutely great! They sent me a replacement really quickly and included freebies for the inconvenience. Communication was great and problem resolved quickly. Great customer service...thankyou Vuse team.
13 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Rebecca, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The courier lost my order and Yolanda’s…
The courier lost my order and Yolanda’s at customer service was amazingly helpful and dealt with the problem extremely quickly! Thank you Yolander!
13 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Tracey, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My recent order was lost by the…
My recent order was lost by the courier. Aferdita at customer services was able to order a replacement, as well as, include a gesture of good faith in the way of an additional product at no extra cost. The entire process was dealt with in a professional and courteous manner.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Tory, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing customer service
My old device was broken, but their customer service is really impressive. David M answered my emails quickly and warmly (even though it's not in the working hours). With this kind of experience, I would definitely choose vuse again in future.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Jiaxin, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Another great encounter with Vuse…
Another great encounter with Vuse customer service. David M was professional, responsive and dealt with the problem efficiently, thank you.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Paul, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse ist nicht mehr attraktiv
Vuse ist leider nicht mehr das, was es mal war. Die neuen Pods sind geschmacklich nicht wirklich genießbar. Creamy Tobacco, mein Lieblingsgeschmack, schmeckt wie billiger Kaugummi und hat mit dem alten nichts mehr gemeinsam. Auch das ständige gluckern der Vape ist extrem nervend. Wie hier schon jemand geschrieben hat muss nicht jeder im Umkreis von 5 Metern mitbekommen, dass ich an meiner Vape ziehe. Dazu schaltet das Teil ständig auf rot, weil ich scheinbar länger als 5 Sekunden dran ziehe. Die beiden Pods halten bei weitem keine 2.000 Züge und ich rauche auf dem niedrigen Niveau. Sind somit auch völlig überteuert. Da gibt es wesentlich geschmackvollere für weitaus weniger Geld.
Die Nuviu App funktioniert auch nur bedingt. Der Nutzungstracker garnicht. Kann man sich also sparen. Und zu guter letzt: 20mg Nikotin sind in der heutigen Zeit nicht mehr zeitgemäß!!! Weniger tut es auch. Wundert mich sowieso sehr, das so viel Nikotin drin ist, weil Vuse ja zu Reynolds American gehört und Rauchen in den USA mehr als verpönt ist.
11 de diciembre de 2025
Opinión espontánea
Great (phone) service
Took a while to get through but the service was great. So kind and so helpful when an order went out of my account that I didn't make! Thanks so much.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Kat, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great service thank you
11 de diciembre de 2025
Opinión espontánea
Great firm
The customer service and care shown was second to none.
Will certainly use in future.
Great firm
9 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Gareth, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse customer services
I have been using Vuse products for 2 years and had an issue with the courier not providing a delivery date. The Vuse staff answered my E mails promptly and professionally. They also sent me two packs free to compensate for inconvenience
10 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Mark, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
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